SP105 Listening

2. SP105Listening Welcome to the Class!

3. What is Communication?

4. What is communication? • Sender Message Receiver

5. What is communication? • Sender Message Receiver Shannon and Weaver’s • “Linear Model of Communication”

6. What is communication? (Encode) (Decode) Sender Message Receiver Verbal / Nonverbal

7. What is communication? (Encode) (Decode) Sender Message Receiver Verbal / Nonverbal ChannelChannel

8. What is communication? (Encode) (Decode) Sender Message Receiver Verbal / Nonverbal ChannelChannel Feedback

9. What is communication? (Encode) (Decode) Sender Message Receiver Verbal / Nonverbal Channel Channel Noise Feedback

10. Berlo’s Interactive Model of Communication (Encode) (Decode) Sender Message Receiver Verbal / Nonverbal Channel Channel Noise Feedback

11. Barlund’s Transactional Model of Communication (Encode) (Decode) Sender Message Receiver ReceiverVerbal / Nonverbal Sender ChannelChannel Noise Feedback

12. Message – two sides Verbal Communication & Nonverbal Communication

13. Verbal Communication: • What is verbal communication?

14. Verbal Communication: • What is verbal communication? • Spoken word

15. Verbal Communication: • What is verbal communication? Spoken word Content Written word

16. Nonverbal Communication: • What is nonverbal communication?

17. Nonverbal Communication: • What is nonverbal communication? • Gestures • Facial Expressions • Paralanguage • Body Movement / Space • Touch • Clothing • Hair • Jewelry • and much more!

18. Benefits of Communicating: • It is said that we learn: • 10% of what we read • 20 % of what we hear • 30% of what we see • 70% of what we speak

19. Harvard Business Review 2005 states: • A recent survey of 428 personnel managers indicated that oral communication skills were the most important factors for obtaining employment and promotions.

20. US Dept. of Education 2005 reported that: • Language and thought are interconnected and as undergraduate students develop their linguistic skills, students hone the quality of their thinking and become intellectually and socially empowered.

21. Lee Iacocca, Chairman of the Chrysler Corporation once said: • “The most important thing I learned in college was how to communicate. You can have brilliant ideas but if you can’t get them across, your brains won’t get you anywhere.”

22. Ralph Waldo Emerson said: • “All great communicators were once bad communicators.

23. Fear of Communication: • People tend to stress out in 3 different ways in various communication events: • 1. Physiological • 2. Emotional • 3. Psychological

24. Physical Stress: • Sleepless nights • Upset stomach • Dizziness • Tingling sensations in hands and/or legs

25. Physical Stress: • Trembling knees • Sweaty palms • Light headedness • Dry mouth • Too much saliva • Nervous cough or laugh • Shaky or strained voice

26. Emotional Stress: • Feelings of overwhelmed fear • Loss of control • Depression • Panic • Anxiety • Helplessness • Anger • Inadequacy • And more

27. Psychological Stress: • Loss of memory • Negative thoughts or self-talk • Jumbled thought patterns • Nervous repetition of words or phrases – ah, umm, you know? • Awkward pauses

28. You’re not alone! • Many people feel the fear and stress of communication. No one is immune to the physiological, psychological and emotional changes that come with interacting with others

29. Other people who feel this way are: • Ronald Regan • Barbara Streisand • Tom Cruise • Oprah Winfrey • George W. Bush • Jewel

30. 10 Coping Strategies: • 1. Know how you react to stress. • 2. Know your strengths and weaknesses. • 3. Know basic principles of communication. • 4. Know that it always looks and feels worse from the inside. • 5. Know what you want to say. • 6. Believe in yourself.

31. 10 Coping Strategies: • 7. View communication positively. • 8. Visualize being successful. • 9. Celebrate differences • 10. Learn from experience.

32. The Importance of Listening • How do you determine what to listen to?

33. The Importance of Listening • How do you determine what to listen to? • Listening is driven by motives or needs - what are your motives or needs?

34. The Importance of Listening • How do you determine what to listen to? • Listening is driven by motives or needs what are your motives or needs? • Our motives and/or needs cause us to filter what we listen to and what we don’t listen to in various communication contexts.

35. Do you have a responsibility to listen all the time? • Is it possible to listen all of the time?

36. Many people have never learned to listen and that listening takes time and concentration. • In learning to communicate, the approach has always focused on the speaker when the focus should be on the receiver.

37. Effective communication begins with listening, not speaking. • Think of the listener as carrying 80 percent of the responsibility for effective communication

38. The process of listening involves listening with our: • Ears • Eyes Physiological • Body • Mind – Psychological • Hearts – Emotion, empathetic • Environment – Social • Soul - Spiritual

39. HURIER Model • There are six-components to the HURIER listening model which serves as a framework for building listening skills.

40. HURIER Model • The letters in HURIER represents six interrelated listening processes: • Hearing – Ch.3 • Understanding – Ch.4 • Remembering – Ch. 5 • Interpreting – Ch. 6 • Evaluating – Ch. 7 • Responding – Ch.8

41. How were you taught to listen?

42. Learned Used Taught Listening: 1st 45 % LeastSpeaking: 2nd 30% Next Least Reading: 3rd 16% Next Most Writing: 4th 9% Most

43. Receiving the Message • Receiving the message is a vital component in the process of communication. • Listening is the skill that enables us to receive messages.

44. The Message • Denotative message – dictionary meaning. • Connotative message – emotional meaning. • Relational message - relationship

45. Listening • What is listening? • How do we listen? • How can you tell someone is listening? • How can you tell when someone is not listening? • Take out a sheet of paper, please.

46. Listening - Good • 1. Describe the person who is a good listener. • 2. Describe how you knew they were listening. • 3. How do they make you feel when they listen to you? • 4. How do you feel toward them?

47. Listening - Poor • 1. Describe the person who is a poor listener. • 2. Describe how you knew they were not listening. • 3. How do they make you feel when they don’t listen to you? • 4. How do you feel toward them?

48. Listening and Communicating • We learn to listen before we are able to speak. • The average person spends: • 9% of their time reading (taught first, learned last) • 16% of their time writing (taught 2nd, learned next to last) • 30% of their time speaking (taught 3rd, learned next most) • 45% of their time listening (taught last, learned first)

49. Listening is a skill and a process that includes 5 steps: • 1. Hearing is the physiological aspect of listening. • Noise – White/Masked • 2. Attending is the psychological process of listening. • Filtering process. • Motivation, incentive and act.

50. Steps to listening: • 3. Understanding is composed of several elements: • Rules of language. • Knowledge of the source. • Context of the message. • Understanding depends on the listeners mental ability (intelligence).