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Student Finance England Update HE Advisers’ Day Katy Barge Student Finance Consultant South West Region

Student Finance England Update HE Advisers’ Day Katy Barge Student Finance Consultant South West Region. Agenda. The Student Finance Service 09/10 and 10/11 Practitioner Resources Online Demonstration. Annual Cycle Changes. HE finance. Applications for student finance. Research.

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Student Finance England Update HE Advisers’ Day Katy Barge Student Finance Consultant South West Region

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  1. Student Finance England UpdateHE Advisers’ DayKaty BargeStudent Finance ConsultantSouth West Region

  2. Agenda • The Student Finance Service 09/10 and 10/11 • Practitioner Resources • Online Demonstration

  3. Annual Cycle Changes HE finance Applications for student finance Research Y12 ends Summer Y13: Autumn Winter Spring Summer Start HE Applications for HE places Research HE choice

  4. Key Changes 2009/10 • Links with UCAS application process • Enhanced Student Finance Calculator • Introduction of Prior Year Tax for all customers • Improvements to paper application & online service • Simplified Evidence Requirements

  5. 2010/11 Policy Developments • Full-time support for living costs and targeted support maintained at 2009/10 levels • Full-time tuition fees increased by 2.04% to £3,290 max

  6. 2010/11 Policy Developments Initial Teacher Training (PGCE etc)

  7. 2010/11 Service Enhancements • Service launch 17 December 2009 for new students • Returning students re-apply from January 2010 • New functionality from 2010 • Enhanced Student Finance Service • Enhanced returner process • Online demonstration

  8. Application Process • Care leavers • Application deadlines • Choice of course and/or institution • Supporting evidence • Bank details • Term time address

  9. Key Messages • Minimal policy change • Streamlined application process • Improved customer experience • Extending future links with UCAS, HMRC and IPS • Improved SMS service

  10. Practitioners Resources • Practitioner pack • Practitioner website • Practitioner Helpline Team • Literature & Guidance • Student Finance Consultants

  11. Partnership Work in 2009 Update Sessions on … Finance packages Resources New services

  12. Online support

  13. Telephone support

  14. Applicants tend to underestimate the amount of student financial support for which they will be eligible. Some of them arrive at key HE decisions having accessed very little information and having cursorily discounted certain options. Source: The Role of Finance in the Decision-making of Higher Education Applicants and Students (Dept. for Business Innovation & Skills, Jan 2010)

  15. My Information and Guidance Student Finance Calculator My Application My Payment My Repayment What could I get ? What will I actually get ? When will I get paid ? When will I repay it ? Manage Measure Improve Design Design Customer Journey

  16. Student Finance Calculator • www.direct.gov.uk/studentfinancecalculator • Basic non-means tested estimate • Create and compare estimates for up to 5 different universities and courses • Can save and send a copy of the estimate via email • Estimate enables student to make a more informed choice

  17. Online Application Process Three resources for helping students apply online: Mock walkthrough Video clips PowerPoint presentation

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