Baldrige 101: How to Get Started

1. Baldrige 101: How to Get Started Larry Potterfield Founder and CEO

2. Baldrige 101: How to Get Started First, a very important question! How do I explain Baldrige to my colleagues? Quick Answer: The things you need to know that they don’t teach in business school!

3. Baldrige 101: How to Get Started A Better Answer! Baldrige is a collection of the 30 most important Leadership and Management Principles as presented by leading authorities such as: Drucker, Deming, Peters and Collins

4. Baldrige 101: How to Get Started The First TEN Steps to Performance Excellence

5. Baldrige 101: How to Get Started Step One Vision “I have a dream that one day this nation will rise up and live out the true meaning of its creed: "We hold these truths to be self-evident: that all men are created equal.” Martin Luther King, Jr. A Clear, Inspiring Mission Statement Foundation of Organizational DNA!

6. Baldrige 101: How to Get Started There are four parts to a Mission Statement. Vision Mission Purpose Values

7. Baldrige 101: How to Get Started Mission Your answer to the question: What does your organization do? “We are an internet retailer of shooting, hunting and outdoor products . . .”

8. Baldrige 101: How to Get Started Vision Your desired future state. What you want others to say about you. “To be the best-run, most respected business in America . . .”

9. Baldrige 101: How to Get Started Purpose Why does your organization exist? “To maximize the long-term value of the organization for our shareholders . . .”

10. Baldrige 101: How to Get Started Values The shared beliefs that define our culture and foster loyalty. • Commitment to serving Customers • Respect for all stakeholders • Learning, continuous improvement and innovation

11. Baldrige 101: How to Get Started Step Two Identify your Key Stakeholders

12. Baldrige 101: How to Get Started Who are your Key Stakeholders? (Hugely Important!) • Customers • Employees • Vendors or Suppliers • Shareholders (Owners)

13. Baldrige 101: How to Get Started Most “for-profit” businesses these are your Key Stakeholders too! • Customers • Employees • Vendors or Suppliers • Shareholders (Owners)

14. Baldrige 101: How to Get Started Hospitals Who are your Key Stakeholders? • Patients • Employees (Physicians and Staff) • Vendors or Suppliers • Shareholders/Taxpayer

15. Baldrige 101: How to Get Started K-12 Schools Who are your Key Stakeholders? • Students • Teachers, staff and volunteers • Vendors or Suppliers • Parents and Taxpayers

16. Baldrige 101: How to Get Started Government Agencies Who are your Key Stakeholders? • Resident Community • Visitors • Employees • Vendors or Suppliers • Taxpayers

17. Baldrige 101: How to Get Started Step Three Set Organizational Goals

18. Baldrige 101: How to Get Started Goals To Satisfy our Stakeholders! Customers Employees Vendors or Suppliers Shareholders (Owners)

19. Baldrige 101: How to Get Started The Goals of Every Organization To Satisfy your Stakeholders! Yes, goals are that simple. That’s why you must first identify your stakeholders!

20. Baldrige 101: How to Get Started Step Four Identify your Stakeholder’s Key Requirements

21. Baldrige 101: How to Get Started What do your stakeholders want? You must ask! • Each of us is a Customer, a Patient, a Student; what do we want? • Each of us is an Employee; what do we want? • Each of us is an stockholder and taxpayer; what do we want?

22. Baldrige 101: How to Get Started Step Five Identify Organizational Strategies

23. Baldrige 101: How to Get Started What are organizational strategies? Simple statements that help guide decision making. We have 12 Company Strategies.

24. Baldrige 101: How to Get Started #1 Strategy Customer Satisfaction is our #1 Company Goal

25. Baldrige 101: How to Get Started #3 Strategy Attract and retain high-performing employees, by being considered a great place to work!

26. Baldrige 101: How to Get Started #6 Strategy Continuously improve our productivity through learning and innovation.

27. Baldrige 101: How to Get Started Step Six Identify Work Systems and Key Processes

28. Baldrige 101: How to Get Started What is your main work system that delivers the value that your #1 stakeholder desires? What are the key processes within your work system(s)?

29. Baldrige 101: How to Get Started Step Seven Create a Balanced Scorecard

30. Baldrige 101: How to Get Started Goals To Satisfy our Stakeholders! Customers 95% Employees 95% Vendors or Suppliers 95% Shareholders (Owners) 95%

31. Baldrige 101: How to Get Started Step Eight Create a Strategic Planning Process Deferred maintenance and process improvement

32. Baldrige 101: How to Get Started Strategic Planning • Six Basic Steps • 24 Individual Processes • Improvement, Improvement, Improvement • Execution is the Greatest Opportunity

33. Baldrige 101: How to Get Started Step Nine Create a Communication Plan

34. Baldrige 101: How to Get Started Communication Plan Systematically communicate all things important to all Key Stakeholders, throughout the year! A calendar of communication activities.

35. Baldrige 101: How to Get Started Step Ten Write a Baldrige Application

36. Baldrige 101: How to Get Started Baldrige/Missouri Quality Award Application • You can’t win if you don’t play! • Win the Baldrige/MQA Award! • Win the battle for improved performance!

37. Baldrige 101: How to Get Started Larry Potterfield Founder and CEO