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Advanced Diploma in Customer Care and Relation - Edukite

Customer care service holds daily business exercises like promoting, deals and so forth. This course is intended for people who are intrigued to improve capacities or upgrade their attitudes in this field. This course is designed to provide you with the strategies that will help you expand competition in your occupations.<br>See More: https://bit.ly/2TXUjr5

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Advanced Diploma in Customer Care and Relation - Edukite

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  1. 3/25/2019 Advanced Diploma in Customer Care and Relation - Edukite HOME / COURSE / CUSTOMER SERVICE / ADVANCED DIPLOMA IN CUSTOMER CARE AND RELATION Advanced Diploma in Customer Care and Relation   ( 6 REVIEWS ) 467 STUDENTS Customer care service holds daily business exercises like promoting, deals and so forth. This course is intended for people who … TAKE THIS COURSE https://edukite.org/course/advanced-diploma-in-customer-care-and-relation/ 1/11

  2. 3/25/2019 Advanced Diploma in Customer Care and Relation - Edukite FREE  1 YEAR  LEVEL 4 - ADV. DIPLOMA  COURSE BADGE  COURSE CERTIFICATE 43 NUMBER OF UNITS 0 NUMBER OF QUIZZES  1 DAY, 6 HOURS     HOME CURRICULUM REVIEWS Customer care service holds daily business exercises like promoting, deals and so forth. This course is intended for people who are intrigued to improve capacities or upgrade their attitudes in this ?eld. This course is designed to provide you with the strategies that will help you expand competition in your occupations. It helps you gain the skills that are required to deal with the dif?cult situations. This course will likewise enable you to improve you communication skills which will make it easier to speak and build good relationship with the clients. Assessment This course does not involve any written exams. Students need to answer 5 assignment questions to complete the course, the answers will be in the form of written work in pdf or word. Students can write the answers in their own time. Each answer needs to be 200 words (1 Page). Once the answers are submitted, the tutor will check and assess the work. Certification Edukite courses are free to study. To successfully complete a course you must submit all the assignment of the course as part of the assessment. Upon successful completion of a course, you can choose to make your achievement formal by obtaining your Certi?cate at a cost of £49. Having an Of?cial Edukite Certi?cation is a great way to celebrate and share your success. You can: Add the certi?cate to your CV or resume and brighten up your career Show it to prove your success https://edukite.org/course/advanced-diploma-in-customer-care-and-relation/ 2/11

  3. 3/25/2019 Advanced Diploma in Customer Care and Relation - Edukite   Course Credit: Edukite COURSE CURRICULUM COURSE CURRICULUM Customer Service Basics   Customer Service and Retention Templates 01:00:00   Customer Service & Retention Checklist 01:00:00   Customer Service Checklist 01:00:00 Developing Customer Relationship Skills   Good Customer Relationship – Why is it Important? 01:00:00   Understanding Your Customers 01:00:00   How to Calculate Customer’s Lifetime Value 00:30:00   How to Keep Your Customers Happy? 01:00:00   How to Get Your Customers to Say ‘Wow!’ 01:00:00   Proven Methods of Customer Retention 01:00:00   The Art of Customer Follow-up 01:00:00   Loyalty Marketing Program 00:30:00   Promotional Items to Enhance Customer Relations 01:00:00   Handling Customer’s Complaints 01:00:00   How to Deal with Dif?cult Customers 01:00:00 https://edukite.org/course/advanced-diploma-in-customer-care-and-relation/ 3/11

  4. 3/25/2019 Advanced Diploma in Customer Care and Relation - Edukite   Introducing the Seven Deadly Sins of Customer Service! 01:00:00   Customer Relationship Management (CRM) Software – The Bene?ts 01:00:00   Choosing a CRM Program 00:30:00   Customer Service over the Phone 01:00:00 Becoming A Customer Service Professional   Module One – Getting Started 00:30:00   Module Two – Who We Are and What We Do 01:00:00   Module Three – Establishing Your Attitude 01:00:00   Module Four – Identifying and Addressing Customer Needs 01:00:00   Module Five – Generating Return Business 01:00:00   Module Six – In-Person Customer Service 01:00:00   Module Seven – Giving Customer Service over the Phone 01:00:00   Module Eight – Providing Electronic Customer Service 01:00:00   Module Nine – Recovering Dif?cult Customers 01:00:00   Module Ten – Understanding When to Escalate 01:00:00   Module Eleven – Ten Things You Can Do to WOW Customers Every Time 01:00:00   Module Twelve – Wrapping Up 01:00:00   Activities 00:00:00 https://edukite.org/course/advanced-diploma-in-customer-care-and-relation/ 4/11

  5. 3/25/2019 Advanced Diploma in Customer Care and Relation - Edukite Customer Relationship Management   Customer Relationship Management 00:10:00   What CRM Is and Who It Serves 00:15:00   Checklist for Success 00:15:00   Requirement Driven Product Selection 00:15:00   Considerations in Tool Selection 00:15:00   Strategies for Customer Retention 00:15:00   Building the Future 00:15:00   Homegrown vs. Application Service Provider 00:15:00   Evaluating and Reviewing Your Program 00:15:00   The Development Team 00:15:00 Assessment   Submit Your Assignment 00:00:00   Certi?cation 00:00:00 COURSE REVIEWS COURSE REVIEWS https://edukite.org/course/advanced-diploma-in-customer-care-and-relation/ 5/11

  6. 3/25/2019 Advanced Diploma in Customer Care and Relation - Edukite 4.6   6 ratings 0 5 STARS 0 4 STARS 0 3 STARS 0 2 STARS 0 1 STARS NO REVIEWS FOUND FOR THIS COURSE. RELATED COURSES RELATED COURSES https://edukite.org/course/advanced-diploma-in-customer-care-and-relation/ 6/11

  7. 3/25/2019 Advanced Diploma in Customer Care and Relation - Edukite Complete Customer Service Training FREE 527   https://edukite.org/course/advanced-diploma-in-customer-care-and-relation/ 7/11

  8. 3/25/2019 Advanced Diploma in Customer Care and Relation - Edukite Customer Relationship Management Training FREE 473   https://edukite.org/course/advanced-diploma-in-customer-care-and-relation/ 8/11

  9. 3/25/2019 Advanced Diploma in Customer Care and Relation - Edukite Customer Service Bundle Course FREE 585   467 STUDENTS ENROLLED https://edukite.org/course/advanced-diploma-in-customer-care-and-relation/ 9/11

  10. 3/25/2019 Advanced Diploma in Customer Care and Relation - Edukite BEST RECOMMEND COURSES 1909: The People’s Budget   ( 9 REVIEWS ) 1253 STUDENTS 21st Century Marketing   ( 6 REVIEWS ) 720 STUDENTS 70-697 – Con?guring Windows Devices   ( 7 REVIEWS ) 1334 STUDENTS SUBSCRIBE TO OUR NEWSLETTER Get top tips & guidance from our in-house study abroad experts Your Email Submit USEFUL LINKS About Terms & Conditions Privacy Policy Cookie Policy Contact INQUIRY https://edukite.org/course/advanced-diploma-in-customer-care-and-relation/ 10/11

  11. 3/25/2019 Advanced Diploma in Customer Care and Relation - Edukite  3 Lower Thames Street,London,EC4R 6HE.  020 3934 9675  info@edukite.org COPYRIGHT © BY EDUKITE     https://edukite.org/course/advanced-diploma-in-customer-care-and-relation/ 11/11

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