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If your Credit Card Reader not working contact PosTechie QuickBooks Point of Sale support. We are third party Quickbooks POS Support provider call on our toll-free number 1800-935-0532.
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QuickBooks Card Reader Not Working Troubleshooting Steps by PosTechie With QuickBooks Desktop Software, comes QuickBooks Point of Sale, QB POS software, which helps in payment transactions through credit card/debit card easily and quickly. However, while using the QuickBooksPOS, you might come across the problem QuickBooks POS not reading Credit Card. When such an error occurs in the middle of a transaction, this becomes quite frustrating. Let us find out below how to solve this problem. Before that, let us know what factors cause this problem. Causes of QuickBooks POS not reading Credit card ● ● ● ● ● ● Card Reader not compatible with QB POS Wrong type of card reader Card readers require additional configuration QB POS is not of the latest version Incorrect Hardware Setup and Installation Credit Card reader not charged etc. Solutions of QuickBooks POS not reading Credit card Try the following methods to solve the problem of QuickBooks POS not reading Credit card: ● Ensure that the card reader is compatible with QuickBooks POS. ● If you are using non-EMV card reader, then you might face the problem of QuickBooks POS not reading Credit card. Hence, always make use of (Europay, Mastercard and Visa) EMV card reader. ● Card readers require additional configuration to work with QB POS if they are not purchased from Intuit. So ensure that your card reader is purchased from only Intuit. Or else, you can purchase from the Intuit-approved partner companies. ● Ensure that your QB POS is of the latest version. If not, upgrade it. The latest version is QB POS 2018. ● Sometimes, incorrect Hardware Setup and Installation also cause the problem. Make sure that the installation disc of POS is in your CD-ROM drive. From the file Menu, click on Hardware Setup Wizard and follow the on-screen guidelines to set up your credit card reader.
● Also make sure that the QuickBooks POS software is installed first, and then only you have to install the credit card reader. Otherwise, your credit card reader won’t read. While making transactions by swiping the card on the machine, more power is consumed. After few transactions, the internal battery power of the card reader decreases. In such a case, you may face the problem of QuickBooks POS not reading Credit card. Hence, it is very essential to keep your credit card reader fully charged. ● Call us to solve your QuickBooks POS not reading Credit card problem Take the help of professional experts for solving problems related to QuickBooks. If you are still facing the problem of QuickBooks POS not reading Credit card, even after trying the above-mentioned methods, get in touch with us immediately. QuickBooks Card Reader Troubleshooting Steps for Android OS 1. Download the latest QuickBooks card reader configuration data. On your phone, select Settings> Applications > GoPayment > Clear Data. Your data is in the cloud and will redownload. Try using the QuickBooks card reader again. 2. With GoPayment open and the QuickBooks card reader connected, make sure the phone’s volume is all the way up. Because the reader transmits data using audio signals, make sure the following settings are set accordingly. Go to Settings > Sound > Volume on the device and turn the Media volume all the way up. Motorola Droid devices. Depending on the model the Audio Effects setting will need to be on or off. Try both settings: a. Click Menu > Settings > Sound > Media Audio Effects> Wired Stereo Devices and uncheck Enable Audio Effects. b. Click Menu > Settings > Sound > Media Audio Effects> Wired Stereo Devices> check Enable Audio Effects, and set Effects Profile to 3D Stereo Samsung Devices: You may have Mono Audio turned on. This is used when you are using a single headphone, such as a wired headset for your calls. Try turning it on or off: c. Click Menu > Settings > Accessibility. Uncheck the Mono Audio option. HTC and others: d. Turn off Boom Sound in settings by going to Menu > Settings > Boom Sound. e. You may have an audio enhancer called Beats Audio. Try turning it on or off: i. Click Menu > Settings > Beats Audio. Reader or headphones must be plugged in to change this setting. ii. Alternatively you may be able to drag down the notification bar at the end of the screen and tap the slider labeled Beats Audio. 3. Disable Bluetooth on your device. The QuickBooks card reader uses your audio jack and Bluetooth needs to be off for the audio jack to transmit.
4. Make sure your GoPayment app is up to date. Check for updates or, if problems persist, install a new version from the Google Play Store. 5. A memory or caching issue may exist. Clear your cookies, history and cache: Go to Browser or Internet and tap Menu > More > Settings (or Menu > Settings > Privacy and Security) and then tap clear cookies, history and cache. 6. If you haven’t already, try restarting your phone or tablet. QuickBooks Card Reader Troubleshooting Steps for Apple IOS 1. The QuickBooks card reader needs to click solidly into place. (Don’t worry, you won’t break it.) A large or bulky protective case can prevent your reader from connecting completely. Remove the case and then plug it in to ensure a proper connection; You should feel a mild snap when it’s fully inserted. 2. With GoPayment open and the QuickBooks card reader connected, make sure the phone’s volume is all the way up. Because the reader transmits data using audio signals, make sure the following settings are set accordingly. ○ Go to Settings > Sounds on the device and turn the Ringer and Alert volume all the way up here. ○ Go to Settings > Privacy > Microphone and turn GoPayment on. (This step if for iOS 7 & above users Only) ○ Go to Settings > Music >Volume Limit on the device and turn the volume up here. ○ Go to Settings > General > Accessibility on the device. Set Mono Audio to OFF. ○ Go to Settings > Bluetooth on your device to disable Bluetooth. The QuickBooks card reader uses your audio jack and Bluetooth needs to be off for the audio jack to transmit. 3. Make sure your GoPayment app is up to date. Check for pending updates or problems persist, install a new version by clicking App Store on your device or by going to the Apple App Store. 4. A memory or caching issue may exist. Clear your cookies, history and cache by going to Settings > Safari and tapping clear cookies, history and data. 5. If you haven’t already, try restarting your phone or iPad. If your Credit Card Reader not working contact PosTechie QuickBooks Point of Sale support. We are third party Quickbooks POS Support provider call on our toll-free number +1800-935-0532.
