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For Keith Klouda, the customer is number oneu2014the reason why his team takes great care to address concerns and deliver results at every phase of the experience.
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Keith Klouda and the team at Pristine Construction place high value on the customer experience, and work toward delivering 100 percent customer satisfaction on every residential and commercial construction project.
But as Klouda knows, not every firm takes customer service so seriously—something that not only leads to high rates of dissatisfaction, but that also affects the company’s ability to attract and retain loyal customers in the long-term.
Creating a Great Customer ExperienceFor Keith Klouda, the customer is number one—the reason why his team takes great care to address concerns and deliver results at every phase of the experience.
Creating a more rewarding customer experience involves:* Making yourself available to answer customer questions and address concerns from start to finish. * Getting your team on board, and showing each individual what it takes to make customers happy.
