Salesforce Support Services | Etisbew

1. SALESFORCE PRACTICE Presentation

2. ETG - Overview © 2016 @ ETG Inc. All rights reserved.

3. Salesforce Practice Overview Sales/ Service Cloud Custom Development SFDC Migration Integration • Successful track record in planning and delivering complex Salesforce.com projects, involving multiple countries, multicurrency and multi lingual scenarios. • Implemented several projects on Sales, Marketing and Service cloud involving Implementation, Custom development and integration with on premise / other legacy systems and third party tools. • Strong domain expertise across different verticals enabling us to provide advisory services for customers looking to leverage the cloud and Salesforce.com for their specific business objectives. • Delivering across the entire salesforce.com lifecycle, including strategy, planning, development, deployment, support and maintenance using a value/cost engagement model. • Applying reusable methods, accelerators and other proprietary assets to accelerate Salesforce implementations and mitigate delivery risk. Domain Consulting Testing Support Mobile Implementations Analytics © 2016 @ ETG Inc. All rights reserved.

4. Domain Advisory Services • Extensive team of Domain experts to understand varied business needs across verticals and advise the right solution fit using the Salesforce platform. • Perform proper need investigation by working with the customer stake holders and coming up with the right business blue print (BBP). • Augmented by a team of experienced Salesforce consultants, developers and administrators including Cloud, Mobile and Social technology expertise to deliver the right solution on time and within budget . Communications Education Banking & Government Healthcare & Manufacturing Media Nonprofits Real Estate Retail Life Sciences Finance Implementation Consulting Integration & development Support © 2016 @ ETG Inc. All rights reserved.

5. Sales / Marketing / Service Cloud Offerings • Offerings in Marketing Cloud • Enabling Businesses to have deeper and Agile interactions with their customers leveraging social media. • Provide complete set of services across social media for Brand Management, customer support and Market research. • Offer enterprises to engage and build strong relationship with their customers, further increase their sales. • Offerings in Service Cloud • Empowers enterprises to transform their Customer Service • Integrate all its customers with social media • Our offerings include Implementation, Onboarding, Integration and customization. • Offerings in Sales Cloud • Unique visibility into the sales process for Enterprises. • Define key sales objectives, Build Workflows, support reports in order to provide the maximum visibility of the data. • Effectively manage people and process. • Our offerings include Implementation, Onboarding and customization. © 2016 @ ETG Inc. All rights reserved.

6. Custom Development Services • Extensive experience in Salesforce app development, ensuring quick turn around time and help our clients with cost reduction. • Usage of Agile software development methodology in order to give our clients a quick turnaround time for product delivery.  • Team of Certified Salesforce Solution Architects and Consultants to develop applications at Enterprise level. • Development services include UI development, Apex programming, Testing and App Support • Help clients deploy their applications within their Salesforce.com ORGs or on App exchange.  © 2016 @ ETG Inc. All rights reserved.

7. Salesforce Integration Services • Our Integration services include: • Salesforce integration Design. • Custom Integration services using Restful APIs and also with various other third party tools. • Expertise in integrating Salesforce applications to other enterprise applications such as ERP and custom applications. • Expertise in fixing the compatibility issues of cloud services with your systems and ensure that real time data is available across all segments. © 2016 @ ETG Inc. All rights reserved.

8. Migration Of Legacy / Other CRM Systems to SFDC LEGACY / OTHER CRM SYSTEMs + MIGRATION Customer Data Business Logic & Functions + Customer Data Business Logic & Functions Legacy CRM Systems • We follow a structured process to migrate your existing legacy / other CRM data into Salesforce • Understand your existing CRM data structure and use the fastest ETL methods available to successfully migrate data to Salesforce cutting down the number of API calls and time for migration. • Using the Data loader tool provided by SFDC for straight forward data uploads by mapping CSV or Excel data to SFDC Object Schema. • Leveraging Off the shelf ETL tools like Talend, Informatica, Jitterbit Connect etc. to migrate data in complex data migration scenarios. © 2016 @ ETG Inc. All rights reserved.

9. Salesforce Mobility Practice Communications Education Financial Government Healthcare & Manufacturing Media Nonprofits Professional Real Estate Retail Life Sciences Services Services D O M A I N S Sales Analytics App S O L U T I O N S Games App Travel App Mortgage calculator app Movie streaming Apps Finance calculator App Restaurant App Patient Assist App © 2016 @ ETG Inc. All rights reserved.

10. Data Analytics Cloud • Our Data Analytics cloud services answers to any question ranging from multiple business apps, databases, big data and Multiple data sources. • Our specialized Salesforce services enables any organization with Data Analytics app up and running in days with no infrastructure build out, spend or delays • Our Analytics cloud solutions are perfectly Scalable that can handle billions of data points of any data types, in a single easy, responsive view. • We implement Salesforce platform with native approach for easy deployment & management of users, apps & security. • Our implementation expertise of Self Service modules enables Intuitive graphical exploration of billions of data points. Scale & Security Search Dynamic UI Monitoring Exploration Dashboard Builder © 2016 @ ETG Inc. All rights reserved.

11. Salesforce Testing Services High Level Scenarios Detailed Scenarios Test Creation Test Execution Final Validation Sign-off We deploy a highly process oriented and detailed approach in testing Salesforce based applications. With the help of a team comprising of experienced testing professionals, Salesforce Certified Administrators and developers we provide full range of testing services that includes: • Analyze the story (PO, DEV) • Scenarios Creation • Scenarios Validation (PO) • Study of story’s details (DEV) • Test Cases Creation • Functional Tests Creation • GUI Tests Creation • Add to Build • Unit Tests Verification • GUI Tests Execution • Functional Tests Execution • Regression Testing • Exploratory Testing • Security Testing • Performance Testing • UAT Testing (PO) © 2016 @ ETG Inc. All rights reserved.

12. Salesforce Support Services • Proactive Monitoring • Proactively monitor Salesforce implementation, identify areas of improvement, recommend courses of action, develop best practices, and create an improvement plan • Persistent Administration • Ongoing administration and maintenance services comprising of user management, security management, standard and custom object maintenance, data management, and package maintenance • Ongoing Maintenance • Provide on-going maintenance and support for applications by working on enhancements, change requests etc. • Comprehensive Training • Comprehensive training and help desk support services to ensure high end-user adoption © 2016 @ ETG Inc. All rights reserved.

13. Salesforce Resource Spectrum ETG’s Pyramid © 2016 @ ETG Inc. All rights reserved.

14. 2017 Roadmap DF 2016 DF 2017 TAF – Salesforce © 2016 @ ETG Inc. All rights reserved.

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