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Slide 2:What is eCATS?

A web-based system for managing all aspects of corrective action within Honeywell. Available through the Honeywell Intranet and external Internet Intended to handle all types and sources of corrective action: Internal (systems/process audits, product non-conformances, metrology, etc.) Customer (returned product, customer audit findings, etc.) Regulatory (ISO registrar findings, government issues, etc.) Supplier (supplier audit & supplied product non-conformances) Health & Safety eCATS is a Shared System Allows for initiation of C/A at one site and response at another Metric roll-ups across sites/SBEs/SBUs Developed within Honeywell eCATS developed and maintained by Honeywell IT organization based on conversion of original Honeywell QA developed client-server product (CATS). Functionality is based on input from across Honeywell.

Slide 3:Manages All C/A Life-cycle Phases

Initiation - Collects Problems/Issues/Findings Issues are segregated by type to allow for better filtering reporting. Requirements for response can be determined by the Requester. Owners are notified through E-mail of issues as they are assigned. Response - Responses can be entered directly into the system by Owners Owners can be asked to respond with Direct Causes, Contributing Causes, Root Causes, Specific Actions, Preventive Actions, Systemic Actions, Investigation Activities, Other Products/Processes affected by the finding. All required actions require a date that the action will be completed. Approval - All response approvals are done electronically within eCATS Follow-up/Effectiveness - System tracks audits that ensure actions have been implemented and are effective.

Slide 4:Why was eCATS created?

Non-standard Image to Customers and Suppliers Each site provided different requirements and forms to suppliers Each site responded to customers with different formats and terminology Fragmented Processes and Systems Across Honeywell, each site duplicated effort by creating unique CAR processes and systems to manage them Within each site, there was often multiple system to manager different types of corrective action: Customer Requested Supplier Issues Internal Audit Findings Duplication of CARs within Honeywell when sites do business with each other.  No Visibility into Issues Across Organization No ability to roll-up metrics, reports by SBE/SBU

Slide 5:Benefits of using eCATS

Usage by multiple sites and functions establishes a �one company� image to external customers and suppliers Currently being used in approximately 60 Honeywell sites in North America, Europe and Asia Facilitates process standardization within the Company Allows for digitization of many previously paper-based processes Suppliers can respond directly through the Internet to issues rather than responding to manually to faxes or E-mails. Simplifies Training A single method to handle all documentation of problems and their resolution Allows all issues associated with a product or process to be located in one place for historical review and trending. Integrated with E-mail and Compatible with Microsoft Office tools Automatic E-mail notifications of many events including: New/Past Due/Coming Due CARs, Approvals needing to be accomplished, Scheduled Reviews, etc. Reports/Forms can be exported to MS Excel and Word as appropriate.

Slide 6:Existing CATS Deployed Widely Across Honeywell*eCATS will be rolled out to sites using legacy CATS system throughout 2002

E&S - Yeovil E&S-Waterford E&S - Torrance . E&S - Tucson FM&T - Kansas City* *Stand-alone system E&S - Phoenix E&S -Toronto HPG - Elliot Road E&S -Mexicali E&S -Tempe HPG - El Segundo Power Systems - Albuquerque E&S - South Bend HPG - Salt Lake City ALS R&O - Allentown E&S - Anniston ALS R&O - Houston HTSI - Phoenix ALS R&O - Kingman Polymers - Hopewell E&S - Rocky Mount E&S - Greer (OEM & R&O) E&S - Montreal AES - Deer Valley ALS R&O - South Bend China-JV Singapore E&S - PEI HPG - Harbor City AES - Bell Road AES - Clearwater (GNO) E&S - SECAN Hamburg Raunheim HTSI - Tempe HTSI - Tucson HPG - Alliance HPG - Earth City HTSI - Columbia ALS R&O - Feltham ALS R&O - Dayton AES-Urbana E&S - Bournemouth Aftermarket Services (3) - Commerial R&O, Military R&O, Distribution AES - Customer Support (Multiple Sites)

Slide 7:eCATS Highlights

Available through Internet or Honeywell Intranet No firewall password needed for internal users Accessible to both suppliers and customers. Since eCATS is browser-based, no installation is necessary I/T desktop support is reduced. User ID / password security ensures: Users can only edit items where they are authorized. Suppliers/Customers can only view/edit data associated with their company.

Slide 8:eCATS Highlights - Functional Organization

Data Maintenance All activity associated with initiation, response, approval, follow-up reviews, etc. takes place here. Browse/Export Allows users to create simple or complex queries including specifying specific fields to extract from eCATS. Reporting Provides a variety of pre-formatted reports (CAR forms, Open CAR reports, etc.) Administration Allows authorized members of each local site to maintain site specific information such as user accounts, suppliers, code tailoring, etc.

Slide 9:eCATS Highlights - Awareness

Each user has a personal listing of issues that pertain to them eCATS Keeps Users Informed About Their Issues E-mail is sent automatically when triggered by events such as: New CARs initiated Approvals are needed Change in status / due dates / owners Nightly E-mails keep users notified about: Past Due CARs CARs that are coming Due Upcoming Follow-up Reviews

Slide 10:eCATS Highlights - Initiation

Corrective actions can be shared between sites eCATS accommodates both product and process based issues Standard codes allow for consistent metrics, but can be tailored by site. Required responses can be tailored by the Requester

Slide 11:eCATS Highlights - Teams

eCATS allows for team members to be recorded with corrective actions. Team members can also collaborate on responses.

Slide 12:eCATS Highlights - Response

Specific required categories that help organize responses. Categories use same terminology as common Honeywell corrective action workshops Direct Cause Contributing Causes Root Cause Specific/Containment Actions Preventive Actions Systemic Actions Completion dates must be provided with each required action. Investigation Activities

Slide 13:eCATS Highlights - Approvals

All approvals are handled electronically. Only authorized individuals are able to approve CARs. Automatic E-mails notify when approvals are necessary;

Slide 14:eCATS Highlights - Follow-up/Effectiveness

Follow-up reviews that verify implementation of actions, and Effectiveness reviews to verify their effectiveness at resolving the issue, can be optionally scheduled.

Slide 15:eCATS Highlights

eCATS keeps an audit trail of all historical activity associated with CAR. External files such as pictures, spreadsheets and other documents, can be appended to a CARs for later retrieval and viewing.

Slide 16:eCATS Highlights - Queries

eCATS always assumes users want to see their local data. However, internal users can search data across Honeywell. �Additional Filters� allow users to build complex queries on any fields collected in eCATS including wildcard searches of text fields. Users can save frequently used filters for future retrieval and use. �Quick Filters� allow for fast queries on frequently used fields.

Slide 17:eCATS Highlights - Reports / Exports

Standard Report features allow users to view pre-formatted reports and forms in HTML or render them in Word/Excel. Browse/Export features lets users select their own fields to view/export.

Slide 18:For More Information About eCATS...

Contact: Doug Brooks Honeywell ES&S Mail Stop: M223 11100 N. Oracle Road Tucson, AZ 85737 Phone: (520) 469-6540 E-mail: doug.brooks@honeywell.com