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Do You Have A Global Mindset?

Do You Have A Global Mindset?. Thunderbird Alumni Webcast September 5, 2007. Introductions . Hosts Peter R. Schatschneider Senior Brand Manager, University Alliance Jon Meyers Associate Vice President, Alumni Relations Thunderbird School of Global Management Keynote Speaker

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Do You Have A Global Mindset?

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  1. Do You Have A Global Mindset? Thunderbird Alumni Webcast September 5, 2007

  2. Introductions • Hosts • Peter R. Schatschneider • Senior Brand Manager, University Alliance • Jon Meyers • Associate Vice President, Alumni Relations Thunderbird School of Global Management • Keynote Speaker • Dr. Mansour Javidan • Director of the Garvin Center for Cultures and Languages of International Management at Thunderbird

  3. Agenda • Alumni Relations Update • Online Certificate Overview • Feature Presentation • Do You Have a Global Mindset? • Dr. Mansour Javidan • Live Q&A Session • Please type your questions in the Q&A area on the right of your screen…

  4. Thunderbird Alumni Relations • Jon Meyers • Associate Vice President, Alumni Relations • Thunderbird Alumni Relations • Campus-based resource for Thunderbirds around the world • Promoting lifelong learning opportunities through relationships with premier service providers

  5. Thunderbird Alumni Relations The success of Thunderbird’s Alumni Relations rests fundamentally on the effectiveness of its core functions: Communications, Connections, Career Services • Deliver information that is timely and engaging • Advance Thunderbird’s mission • Support professional needs of T-bird graduates • Maximize value of your degree and your ongoing relationship with School • Increase overall visibility and brand awareness of Thunderbird • Provide programs and services that add value for you and your organization

  6. Thunderbird Online Certificates The future of Thunderbird relies on the continuous innovation of new educational mechanisms, including these 100% online certificate programs developed in partnership with the University Alliance: • Online Executive Certificates • International Management • International Marketing • “Doing Business in…” Certificate Series • Doing Business in China

  7. Executive Certificate in International Management Thunderbird Online Certificates • Global Management • Global Leadership • Global Strategy Implementation Executive Certificate in International Marketing • Global Marketing Strategy • Global Marketing Management • Global Brand Management

  8. Doing Business in ChinaPreparing for the Global Marketplace Thunderbird Online Certificates • Building Cultural Competence with the Cultural Navigator • Developing Successful Business Partnerships • Managing Sustainable Teams, Alliances and Joint Ventures • Creating Competitive Advantage through Strategic Insight

  9. Thunderbird Online Certificates Benefits You • Sharpen/refresh your skills • Career transition/learn new skills • Update your credentials • Online flexibility Benefits Your Organization • Increase international expertise • Capitalize on more global opportunities • Infuse Thunderbird into your organization • Create synergy within your management teams • Achieve “Truly Global” success

  10. Do You Have a Global Mindset? Mansour Javidan, Ph.D. Director, The Garvin Center for Cultures and Languages

  11. Samuel J. Palmisano, the Chair of the Board, President, and CEO of IBM: • “Today’s global corporations are shifting their focus from products to production-from what things companies choose to make to how they choose to make them, from what services they offer to how they choose to deliver them. Simply put, the emerging globally integrated enterprise is a company that fashions its strategy, its management, and its operations in pursuit of a new goal: the integration of production and value delivery worldwide. State borders define less and less the boundaries of corporate thinking or practice.”

  12. The Globalized World of Business

  13. The global corporation is evolving as a global network of interconnected and tightly integrated internal and external activities designed to satisfy their varied customer markets in different parts of the world

  14. Eaton Corporation • Eaton’s manufacturing operations: • 210 plants in 32 countries • Eaton’s global supply chain: • At least 86 countries • Eaton’s marketing: • US, Canada, Brazil, Mexico, Costa Rica, So Africa, all of Western Europe, Russia, Australia, India, China, Singapore, Malaysia, So Korea, Thailand, and others....

  15. Eaton Corporation: • Has a global workforce • Has a global supply chain • Has a global market (over 50% from outside the US) • Uses global virtual teams

  16. Global Mindset Project (GMP) at Thunderbird • Define Global MindsetSM • Identify the antecedents and consequences of Global MindsetSM • Develop metrics for measuring Global MindsetSM • Design scientifically based assessment tools for Global MindsetSM • Conduct large scale studies of executives in large multinational corporations • Design methodologies to enhance the Global MindsetSM of managers and executives

  17. GMP • Started in late 2004 • A group of 8 professors at Thunderbird • Comprehensive review of the existing literature • Interviews with 40 Thunderbird colleagues • Interviews with 217 senior international executives in over 20 cities in the world • An invited only conference with 40 distinguished scholars • Instrument design • Publication of several academic and managerial articles and books • HR Summit on Global MindsetSM in 2007

  18. Interviews Sponsored by Worldwide ERC Foundation USA Gregory M. Stewart, SCRP Chief Executive Officer MeridianEaton Global Kim Froggatt Vice President Of Asia Primacy World Headquarters Chris James Manager of Human Resources Bechtel Corporation

  19. Interviews Sponsored by Worldwide ERC Foundation Hong Kong P.O. Mak HR Leader GE Capital Asia Pacific John W. Allison Vice President, Human Resources, Asia Pacific Division FedEx Express Belgium John Pfeiffer Associates for International Research, Inc. (AIRINC)

  20. Interviews Sponsored by Worldwide ERC Foundation China Jeffrey Albright President of Asia Briggs & Stratton Corp. Poland Francisco Munoz Ramirez General Manager Colgate Palmolive Poland Sp. z o.o

  21. Interviews Sponsored by Worldwide ERC Foundation India UVG Sekar Senior Vice President and Global Head of HR iGATE Global Solutions Ltd. S. Padmanabhan Executive Vice President & Global Head, HR Operations TATA Consulting Services Limited Santrupt Misra Director, HR & IT Aditya Birla Management Corporation Ltd.

  22. Global Leadership defined: • Global leadership is the process of influencing individuals, groups, and organizations inside and outside the boundaries of the global organization, representing diverse cultural/political/institutional systems to contribute towards the achievement of the organization’s goals.

  23. Global Mindset is a set of individual attributes that enable and facilitate global leadership.

  24. Global MindsetSM The ability to influence individuals, groups, organizations, and systems that are unlike the leader’s.

  25. Global Mindset • “Global mindset to me means that the individual has a global passport, but in their head.” • “It’s the ability to understand the similarities and differences among cultures and their reasons.”

  26. Global Mindset • “understanding and respecting other cultures rather than judging them.” • “The ability to avoid the simplicity of assuming all cultures are the same, and at the same time, not being paralyzed by the complexity of the differences.”

  27. Global Mindset • Someone with a global mindset enters a new and different situation with many more questions rather than answers, assumptions and presumptions.” • “It’s being able to make sense of contrasting frames of reference and the ability to simultaneously see oneself as American and German.”

  28. Global Mindset • “I think it’s a natural curiosity to learn more about other cultures.” • “Rather than being frustrated and intimidated by the differences, enjoying them and seeking them out because you find them fascinating.”

  29. Global Mindset • “Being comfortable with being uncomfortable in uncomfortable environments.” • “It’s like a bug. Once you have it, you can’t get rid of it.”

  30. Global Mindset • “Eternal Optimism, no fear of failure, open to taking risks” • “From a business perspective, the lack of fear means that when someone thinks about how to create a new product, they think of it in much deeper and broader terms of how it applies to the global market.”

  31. Global Mindset • “People with a global mindset have a sense of adventure. They are attracted to the unknown.” • “Can-do attitude. Sky is the limit.” • “I broke off my engagement to go to Thunderbird because something in me was drawing me to explore the world.”

  32. Gerald Schafer is a Swiss national who has never really lived in Switzerland. He was born in Budapest to a Swiss foreign-service officer and his Hungarian wife. Mr. Schafer grew up in Africa and South America and studied in the United States. He speaks Portuguese (at home with his Brazilian wife), Spanish, French, German, English and Hungarian.

  33. Figure 2: Global Mindset and Effective Global Leadership Social Capital Individuals who possess the behavioral flexibility and discipline to act appropriately Global Corporations that are successful in their different global markets Global Leaders who are effective in influencing people from different socio-cultural systems Psychological Capital Individuals who have a global mindset Individuals who are capable of perceiving, analyzing and decoding the global operating environment Behavioral Repertoire What is the game? What are the rules? Intellectual Capital How do we win? Individuals who can accurately identify effective managerial action in the global operating environment

  34. IC1: Knowledge of the Global Industry • The global business, competitors, and industry • Economic and political issues and customs • How to transact business in different parts of the world • How to scan the world for unexpected trends and to understand international issues

  35. IC2: The global value network • The global network of suppliers, customers, creditors, and partners • Professional contacts worldwide • Ability to manage global networks

  36. IC3: The global organization • The tension between global efficiency (corporate) and local effectiveness • The global value creation when making local decisions • Global, inclusive vision, finding a common view

  37. IC4: Cognitive Complexity • The ability to understand and deal with complex global issues

  38. IC5: Cultural Acumen • Cultural self-awareness • Understanding cross cultural differences • Exploit similarities to discover differences • Understanding other histories and cultures • Knowledge of other languages

  39. Intellectual Capital: Summary • Knowledge of the global industry • Global value network • The global organization • Cognitive complexity • Cultural intelligence

  40. PC1: Strong psychological profile • Resiliency • Curiosity • Fearlessness and risk taking propensities • Quest for adventure • High self confidence; strength to question one’s assumptions

  41. PC2: Attitudes towards Cultural Diversity • Willingness to work across time and distance • Respect for others • Valuing and leveraging cultural differences • Passion for cultural differences • Patience and ability to suspend judgments about others

  42. PC2: Attitudes towards Cultural Diversity • Willingness to work across time and distance • Respect for others • Valuing and leveraging cultural differences • Passion for cultural differences • Patience and ability to suspend judgments about others

  43. PC3: Openness • Global awareness • Positive attitude towards international affairs • Willingness to share knowledge • Flexibility • Willingness to accept good ideas wherever they come from

  44. PC4:Passion and excitement • Motivation to learn and adapt • Emotional connection • Showing interest in people

  45. PC5: Cosmopolitanism Cosmopolitan individuals have a world orientation that downplays their significance of nationality and cultural differences.

  46. Psychological Capital: Summary • Strong psychological profile • Attitudes towards cultural diversity • Openness • Passion and excitement • Cosmopolitanism

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