Salesforce Admin Training, Salesforce Certification Online Training

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 • standard and custom objects, and understand the implications of deleting fields Given a scenario, determine how to create and assign page layouts, record types and business processes for custom and standard objects Salesforce Dev & Admin Course Agenda • Salesforce Overview • Introduction to Salesforce & CRM • Cloud Computing Terminologies • Sign-up to Salesforce Account Activity Management and Collaboration • Describe the capabilities of activity management (e.g., manage tasks, events, public calendars, multi-day events) • Describe the features of Chatter (e.g., feed, groups, following, security) Organisation Setup • Describe the information found in the company information (e.g., fiscal year, business hours, currency management, default settings) • Distinguish between the various UI features that an administrator controls, including the implications (e.g., UI settings, search settings, list views, home page layouts) Data Management • Describe the considerations when importing, updating, transferring, and mass deleting data (e.g., CSV files, data quality, field mapping, record IDs, external IDs, duplicate records) • Given a scenario, identify tools and use cases for managing data (e.g., dataloader, data import wizard) • Describe the capabilities and implications of data validation tools • Describe the different ways to back up data (e.g., data export service, exports, dataloader) User Setup • Identify the steps to set up and/or maintain a user (e.g., assign licenses, reset passwords, and resolve locked user accounts) • Understand the implications of activating, deactivating, or freezing a user Security and Access • Explain the various organization security controls (e.g., passwords, IP restrictions, identity confirmation, network settings) • Given a user request scenario, apply the appropriate security controls based on the features and capabilities of the Salesforce sharing model (e.g., organization-wide defaults, roles and the role hierarchy, manual sharing, sharing rules and public groups) • Given a scenario, determine the appropriate use of a custom profile or permission set using the various profile settings and permissions • Describe how folders can be used to organize and secure communication templates, dashboards, and reports Analytics - Reports and Dashboards • Describe the options available when creating or customizing a report (e.g., report type, report format, fields, summarizing data, filtering data, charting, scheduling, and conditional highlighting). • Describe the impact of the sharing model on reports. • Describe the options available when creating and modifying dashboards (e.g., dashboard components, data sources, chart types, scheduling, and running user) • Describe the capabilities of custom report types Workflow / Process Automation • Given a scenario, identify the appropriate automation solution based on the capabilities of workflow/process • Describe capabilities and use cases for the approval process Standard and Custom Objects • Describe the standard object architecture and relationship model • Explain how to create, delete, and customize fields and page layouts on

2. • Given a set of business requirements, determine the appropriate sharing solution Desktop and Mobile Administration • Describe the capabilities of the Salesforce Mobile App. • Describe the installation and synchronization options of Salesforce Business Logic and Process Automation • Describe the capabilities of and use cases for record types • Describe the capabilities of and use cases for formula fields • Describe the capabilities of, use cases for, and implications of roll-up summary fields • Describe the capabilities of and use cases for validation rules • Describe the capabilities of and use cases for approval processes • Describe the capabilities of and use cases for workflow, visual workflow, and Process Builder • Given a set of business requirements, recommend a solution to automate business processes • Describe the ramifications of field updates and the potential for recursion AppExchange • Identify use cases for AppExchange applications Application Life Cycle • Sandbox and Sandbox Types • Deployment mechanisms - Change Set , Ant overview, Wokbench Salesforce Fundamentals • Describe the capabilities of the core CRM objects in the Salesforce schema • Given a scenario, identify the boundaries of declarative customization and the use cases for programmatic customization • Describe the considerations when developing in a multi-tenant environment • Describe how the Salesforce platform features map to the MVC pattern • Identify common scenarios for extending an org using the AppExchange User Interface • Describe the user interface customization options • Describe the capabilities of and use cases for custom buttons, links, and actions • Describe the declarative options available for incorporating Lightning Components in an application • Given a scenario, determine the appropriate user interface design Data Modelling and Management • Given a scenario, determine the appropriate data model • Describe the capabilities of the various relationship types and the implications of each on record access, user interface, and reporting • Identify the considerations when changing a field's type • Given a set of requirements, identify the considerations and select the appropriate field type • Describe the capabilities and considerations of the schema builder • Describe the options and considerations when importing and exporting data • Describe the capabilities of and use cases for external objects Reporting • Describe the features and capabilities available when creating reports, report types, and dashboards Mobile • Describe the declarative customization options available for the Salesforce mobile application user interface Given a set of requirements, determine the appropriate global and objectspecific actions and action layouts to optimize the Salesforce mobile application user experience • Security • Describe the features and capabilities available to restrict and extend object, record, and field access

3. App Development • Describe the key milestones and considerations when managing the application lifecycle • Describe the differences between and considerations when using the various • types of sandboxes • Describe the capabilities of and considerations when using change sets. • Describe the use cases of and considerations when using unmanaged packages • Given a scenario, determine the appropriate deployment plan • Describe the types of web content that can be incorporated into Visualforce Pages Describe how to write Visualforce controllers Describe when and how to use standard Visualforce controllers vs. Apex custom controllers and controller extensions • • Testing • Describe the testing framework and requirements for deployment Describe how to write unit tests for triggers, controllers, and classes Describe when and how to use various sources of test data Describe how to execute one or multiple test classes Describe the differences between invoking Apex in execute anonymous vs. unit tests • • Business Logic Using Apex • Describe when to use declarative automation features vs. Apex classes and triggers • Describe how to declare variables and constants in Apex and how to assign values using expressions • Describe the primitive and complex Apex data types and when to use them • Describe how to use and apply Apex control flow statements • Describe how to write and when to use Apex classes and interfaces • Describe how to use basic SOSL, SOQL, and DML statements when working with objects in Apex • Describe the basic patterns used in triggers and classes to process data efficiently • Describe when to use and how to write triggers • Describe the implications of governor limits on Apex transactions • Describe the relationship between Apex transactions, the save order of execution, and the potential for recursion and/or cascading • Describe how to implement exception handling in Apex • Describe ways to execute Apex Asynchronously - Batch Apex, Future Apex, Schedulable Apex • • Debug and Deployment Tools • Describe how to monitor and access various types of debug logs • Describe the capabilities and security implications of the Developer Console, • Workbench, and Force.com IDE • Describe the different processes for deploying metadata and business data • Describe how the different environments are used in the development and deployment process. Advanced Topics • Introduction to Integration/Webservices concept only Lightning • • • • • • • • • Lightning navigation Lightning app builder Aura component basics Events Lightning base components Aura components with APEX Lightning data services Process automation in lightning Introduction to Lightning web Components User Interface • Describe how to display Salesforce data using a Visualforce page • Important Visualforce tags