E-LEARNING for Frontline Supervisor Training

1. E-LEARNING for Frontline Supervisor Training S/Sgt Lynne Buehler Peterborough Lakefield Community Police Service

2. Proposal That CPKN develop a series of modules for new Sergeants

3. Background Rank is retiring at an unprecedented rate. Informal mentoring opportunities therefore lessened. Makes formal training crucial Sergeants are the cornerstone of organizational responsibility

4. Potential Topics Critical incident supervision Discipline Notetaking for Sergeants Psycho-social changes associated with promotion Leading strategic change Risk Management Media Performance appraisal

5. Background Sergeants are the bridge between an Organization’s ideals & organizational function. US DoJ: more likely to achieve Organizational goals if they are aligned with supervisory practice & if field supervisors have ‘buy in’.

6. ORM Insufficient preparation of Sergeants exposes officers under their command, the Service & their community to unnecessary, avoidable risk US civil claims: failure to train & failure to supervise field officers correctly

7. Research/Analysis Ontario PSA: skills development & learning plan and quality assurance process Conference Board of Canada ‘07 PSC: succession planning & leadership development

8. Research/Analysis PSC recommends development of police leadership framework which identifies the nature of the personal transition required Successful Organizations are distinguished not only by leadership capability, but the ability to develop leadership.

9. Goals Improve skills Mitigate risk Lessen the impact of transition Ensure consistency Improve service Increase organizational IQ