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It help desk

An IT helpdesk is a resource intended to provide the customer or end user with information and support related to a company's or institution's products and services.

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It help desk

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  1. IT helpdesk An IT helpdesk is a resource intended to provide the customer or end user with information and support related to a company's or institution's products and services. The purpose of a help desk is usually to troubleshoot problems or provide guidance about products such as computers, electronic equipment, food, apparel, or software. Corporations usually provide help desk support to their customers through various channels such as toll-free numbers, websites, instant messaging, or email. There are also in-house IT helpdesks designed to provide assistance to employees. Benefit of IT helpdesk:- Ticket generation It’s a single place to report issues It provides a systematic approach Historical logs Performance surveys The main advantage of IT helpdesk is to improve customer satisfaction. Customers know exactly where to go for information because the contact information is clearly visible on product and company website.

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