everything HelpDesk® The ZENworks 10 Integrated Help Desk Solution

1. everything HelpDesk®The ZENworks 10 Integrated Help Desk Solution GroupLink Corporation

2. Have you and your I.T. department heard questions like these before? • Can we search for our ZENworks assets directly from our help • desk tickets? • Is there a report can we run to see all tickets tied to our • ZENworks assets? • Can you run a troubled asset report for our ZENworks • managed devices? • How can we remote control ZENworks assets from our help • desk tickets? • Is there a help desk that integrates with ZENworks 10? The Challenge

3. The Challenge • Are you tired of hunting for a help desk solution that answers all of these questions with powerful ZENworks 10 integration? • Then look no further. GroupLink’s everything HelpDesk®, the ZENworks integrated help desk solution, can resolve all these issues for you.

4. The Solution Key ZENworks 10 Integration Benefits • Tie your ZENworks assets directly to eHD Tickets for true • integration. • No need to import or export assets eHD integrates with your • current ZENworks database (Sybase*, Oracle, or MS SQL) • Search your ZENworks database straight from within eHD • Tickets. • Stay informed with accurate information from troubled asset • reports grouped by ZENworks managed devices. • *excluding ZENworks embedded Sybase DB

5. The Solution • Launch remote control sessions for ZENworks assets from your • eHD ticket. • A history comment, stating that a remote control session was • started, the technician’s name, and a time stamp, is recorded in • the History Comment Section of a ticket. • With the click of the mouse you can see all past tickets • associated with specific ZENworks assets.

6. everythingHelpDesk Avoid the costly expense and headaches from not having a help desk that integrates with ZENworks 10.With GroupLink’severything HelpDeskZENworks 10 integration is possible at last. Here’s How!

7. Vernon County School District purchased ZENworks 10 one year ago and has add great success with its implementation. Right from the start it was apparent to the District that having a help desk that integrated with ZENworks would make their processes more efficient and would help them make better informed decisions when it came to their assets. They reached high and low for a ZENworks 10 integrated help desk only to hear time and again that there was no such help desk. Just when they were about to give up hope they caught wind of the ZENworks 10 Integrated Help Desk by GroupLink. They purchased the software and quickly the powerful integration took place. To get started the I.T. supervisor logged into the HelpDesk and initiated the eHD integration with their current ZENworks database. Scenario

8. Scenario

9. Next the supervisor and the technician staff used the powerful integration to search for assets in the ZENworks database and then tie them directly to eHD Tickets. They quickly saw the true integration points as the ZENworks database search automatically populated with the Ticket Contact’s Primary ZENworks Assets and a list of assets the Contact has logged into. Scenario

10. They continued to be amazed as they used the ability to remote control the ticket Contact’s computer directly from the eHD Tickets, with the simply click of the mouse on the remote control icon on the ticket. Scenario

11. They Stay informed with accurate information about their computers and other assest from troubled asset reports grouped by ZENworks managed devices. This enabled them to quickly replace certain types of mother boards and video cards that were faulty before their warranty expired. Scenario

12. The reporting capability was awesome for their troubled asset reports as well as the ability to view all tickets associated with an asset. Scenario

13. Using GroupLink’s everything HelpDesk, The ZENworks 10 Integrated Help Desk Solution, Vernon County School District was able to find the ZENworks 10 integrated help desk they were searching for. Not only did this solution help their processes become more efficient and enable them to make better informed decisions when it came to their assets, it also quickly paid for itself with huge returns on the initial investment by: Lowering the Total Cost of Ownership for the help desk and ZENworks. Ridding the District of its inefficiencies poor decisions when it came to their assets. Allowing the I.T. department to spend it’s time resolving important issues with it’s assets instead of trying to manage them with insufficient data. Creating an audit trail for their assets that can be used for future analysis and reports that the I.T. department can use to make better decisions about asset purchases and the man hours needed to properly maintain them, saving thousands of dollars yearly. Summary of Benefits

14. Remember Summary of Benefits • The application not only perfectly integrated with ZENworks 10 to give you more informative data for decisions about your assets, but is also provides a smooth solution for your IT help requests. • End users can fill out a ticket to request IT support, as well as track their requests from the same place. This will help resolve questions such as: • - Why do our users never fill out the appropriate paper work to request help? • - "Hey can you help me?" phone calls. • - How can I possibly have enough time in the day to call back and update the user on their request? • Manage your Business processes and routine requests and tasks with eHD’s • Ticket Templates and Workflow.

15. Thank you for viewing GroupLink’s demonstration of everything HelpDeskTM The ZENworks 10 Integrated help desk Solution. • The product has much more functionality than we were able to show, so we hope you’ll join us for a free online demonstration. We want to answer your questions and get your input. • To schedule a personalized online demonstration, contact Casey Trujillo at ctrujillo@grouplink.net or (801) 335-0708. • Thanks! Next Step