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Taco Bell Case

Background. Timeframe 1983

Patman
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Taco Bell Case

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    1. Taco Bell Case

    2. Background Timeframe 1983 1994 1983-1988: Establish direction and incremental redesign 1988-1991: Transform the business 1991-1994 Create a learning organization

    3. 1983-1988: Establish direction and incremental redesign Stabilized operations Redesigned facilities Added drive-ins & reorganized kitchen setup Establish POS system 1983: Labor intensive and low-tech Managers worked directly on tasks

    4. 1988-1991 Transform the business Major changes (radical) K-Minus Outsourcing much of the prep work Allowed staff, and especially managers to concentrate on managing FACT Survey of customers needs Value Pricing SOS Performance metrics TACO Information and communication support tools

    5. 1991-1994 Create a learning organization Value strategy evolution Points of Access (POA) Expansion Team-Managed Units / Span of Responsibility Superbrands Shared Resources The Learning Organization

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