THE WORK PLACE MELTING POT:

1. THE WORK PLACE MELTING POT: Does your potSIMMER,BUBBLE, or BOIL?

2. "Coming together is a beginning. Keeping together is progress. Working together is success." Henry Ford

3. STEADINESS INFLUENCE FEMALES CONSCIENTIOUSNESS GENERATION X DOMINANCE MILLENNIALS BABY BOOMERS MALES MATURES

6. DiSC Classic Is a measure of “surface traits” or characteristic ways of behaving in a particular environment. It is not designed to describe human characteristics that are not readily observed. Myers-Briggs Has four dimensions which comprise the Myers-Briggs Type Indicator. It is based on the belief that while both facets of a bi-polar dimension are present in a personality, one is emphasized more than the other. One facet is used consciously and with deliberate intention, while the other influences behavior only unconsciously. Differences between Myers-Briggs and DiSC

7. DiSC Classic Primarily suited for increasing self awareness where the individual can decide how to use the information in his or her relations with others Self-scored and self-interpreted, and respondents keep their information private if they choose. Myers-Briggs Primarily suited to increase self-awareness for the purpose of getting along with others more effectively. Is available in a self-scored form, however, it is advised that the forms be sent to the publisher to be scored. Practical uses of the Myers-Briggs and DiSC

8. D = DOMINANCE I = INFLUENCE S =STEADINESS C= CONSCIENTIOUSNESS

9. Set 1 - Enthusiastic - Daring - Diplomatic - Satisfied Set 21 - Well-disciplined - Generous - Animated - Persistent Sample of the 28 sets

10. DiSC Classic www.inscapepublishing.com

11. DOMINANCE • Adventuresome – Trying something new • Decisive – Making quick decisions • Assertive – Causing action • Direct – Taking charge • Inventive – Solving problems • Original – Creative Thinker • Self-reliant – Accepting Challenges • Self-starter – Motivated to begin • Fast-paced – Getting to the point • Individualistic – Completing tasks • Competitive – Wanting to “win” • Self-assured – Confident about abilities

12. Others may see this person as: • Intimidating • Insensitive to others • Impatient with others

13. Wants/Needs Authority Directness Variety Adventure Individual accomplishments Freedom To help this person simmer, not boil… Let them get the problem solved quickly Give brief, direct answers Provide a variety of projects Provide challenging work Congratulate achievements Don’t question their every action Adapting to the “D” style

14. You know your “D” is too high when you… • Feel the urge to direct traffic downtown at 5 p.m. • Arrive at work at 8 a.m. and by 8:03 a.m. no one is speaking to you. • Are walking around a lake and decide to walk across it for a change of pace.

15. INFLUENCE Warm – Relating to people Charming – Desiring to help others Energetic – Pushing themselves to achieve Positive – Looking on the positive side Persuasive – Making favorable impression Playful – Having a sense of humor Talkative – Expressing thoughts and feelings People-oriented – Participating in a group Eager to please – Looking for social recognition Sympathetic – Listening to others Trusting – Being naive Emotional – Being sensitive and feeling deeply Professional – Concerned about appearance

16. Others may see this person as: • Not detailed enough in their direction • Superficial in their approach • Lack of follow through

17. Wants/Needs To help others To interact To be noticed, included Recognition Freedom of expression Freedom from control To help this person simmer, not boil… Foster a democratic relationship Provide time for conversation Allow them to verbalize their ideas Acknowledge their ideas Listen and ask for their suggestions Allow flexibility Adapting to the “I” style

18. You know your “I” is too high when you… Leave a message on a friend’s answering machine and have to call four times to leave your entire message. Offer to help an elderly lady cross the street when she is sitting on her front porch with no intention of moving. Dial a wrong number and talk to the person who answers for a half hour any way.

19. STEADINESS • Relaxed – Working at an even, relaxed pace • Even-tempered – Not becoming overly emotional • Controlled – Cooperating with others • Deliberate – Performing an accepted work pattern • Easy-going – Demonstrating patience • Reserved – Not speaking up • Possessive – Showing loyalty • Concerned – Worrying about security • Modest – Doesn’t brag about accomplishment • Predictable – Following traditional procedures • Low-keyed – Concentrating on the task • Stable – Developing specialized skills

20. Others may see this person as: • Indecisive • Indirect in their directions • Hesitant to implement needed change

21. Wants/Needs Identification with a group Appreciation Time to plan, adjust Stability Credit for work Traditional procedures To help this person simmer, not boil… Place them in a team setting Offer sincere appreciation Be patient in drawing out their goals Provide a comfortable structure Acknowledge/reward achievements When change occurs, inform promptly Adapting to the “S” style

22. You know your “S” is too high when you… Listen for 30 minutes to a telephone salesperson selling snow removal equipment – and you live in Florida Write a five-page report at work when all you were asked is to write how many tickets you need for the office picnic Begin your summer vacation by reading all your insurance contracts.

23. CONSCIENTIOUSNESS • Accurate – Emphasizing facts and data • Curious - Analyzing • Task-oriented – Following directions and standards • Consistent – Working with control • Diplomatic – Avoiding conflict • Logical – Concentrating on detail • Precise – Checking for accuracy • Cautious – Worrying about mistakes • Restrained – Controlling emotions • Orderly – Organizing work area • Conscientious – Making lists • Critical – Criticizing performance

24. Others may see this person as: • Overly perfectionistic • Aloof • Hampering creativity in others with their desire to stick to the rules

25. Wants/Needs Facts and Data Order and rules Predictable environment Evidence Reassurance No sudden changes To help this person simmer, not boil… Support ideas with accuracy Avoid violating their standards Establish minimal change in environment Provide research and proof of ideas Provide a step-by-step approach Explain changes before they occur Adapting to the “C” style

26. You know your “C” is too high when you… Are so diplomatic in firing a person that they thank you for it and offer to take you out to lunch. Make a hobby out of checking the claims of laundry detergents. Run out of gas on purpose to find out exactly how far your car goes on a gallon of gas.

27. Honor the person for the way that works best for them.

29. GENERATIONS APART

30. MATURES 1925 - 1943 BABY BOOMERS 1943 – 1960 GENERATION X 1960 - 1980 MILLENNIALS after 1980

31. matures • Great depression • WWII • Korean War

32. There was no respect for youth when I was young, and now that I am old, there is no respect for age – I missed it coming and going.” J.B. PRIESTLY

33. BABY BOOMERS • Vietnam • Civil Rights • Personal gratification

34. THE BUCKETS

35. GENERATION X • Latchkey Generation • Watergate • “Reganomics”

37. MILLENIALS • Technology “Thumbers” – video games • Fall of the Berlin Wall • 9/11

38. MATURES HARD WORK DUTY SACRIFICE THRIFTINESS RIGHT VS WRONG WORKING FAST BABY BOOMERS PERSONAL FULLFILLMENT OPTIMISM CRUSADING CAUSES BUY NOW/PAY LATER EVERYBODY’S RIGHTS WORKING EFFICIENTY GENERATION X UNCERTAINTY PERSONAL FOCUS LIVE FOR TODAY SAVE, SAVE, SAVE RIGHT, IN MY CONTEXT ELIMINATE THE TASK MILLENNIALS “WHAT’S NEXT?” “ON MY TERMS” “WHAT’S RIGHT?” SHOW UP EARN TO SPEND DO EXACTLY WHAT’S ASKED COMPARING MAJOR GENERATIONAL THEMES

39. GENDERS MEN ARE HUNTERS – WOMEN ARE GATHERS

40. GENDER MISCONCEPTIONS

41. PAT HEIM PRESENTING “SHE SAID/HE SAID” Pat Heim is the CEO of The Heim Group, a consulting firm which provides management and organizational development services. www.heimgroup.com

42. SUCCESSFUL PEOPLE • Understand themselves and how their behavior affects others • Understand their reactions to other people • Know how to maximize on what they do well • Have a positive attitude about themselves which causes others to have confidence in them • Know how to adapt their behavior to meet the needs of other people and particular situations

43. I don’t like work…but I like what is in work - the chance to find yourself. Your own reality – for yourself, not for others – which no other man can ever know.” Joseph Conrad

44. Let’s try to understand everyone’s personality, generation and gender type to create a workplace that simmers nicely and create the perfect workplace entrée.