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Veni Vidi Vista … I came, I saw … I supported!

Veni Vidi Vista … I came, I saw … I supported!. ResNet Symposium 2007 UC San Diego. Tufts University at a Glance. Private University located on three campuses in Massachusetts: Medford, Boston and Grafton Our Primary Schools and Divisions include:

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Veni Vidi Vista … I came, I saw … I supported!

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  1. Veni Vidi Vista … I came, I saw … I supported! ResNet Symposium 2007 UC San Diego

  2. Tufts University at a Glance • Private University located on three campuses in Massachusetts: Medford, Boston and Grafton • Our Primary Schools and Divisions include: • Undergraduate School of Arts and Sciences & Engineering • Several graduate programs • Friedman School of Nutrition, Science and Policy • Professional schools of Medicine, Dental Medicine, & Veterinary Medicine • In addition there are smaller schools, programs and institutes

  3. Tufts University at a Glance By the numbers . . . • Full-time enrollment: 8,832 • Part-time enrollment: 850 • Average SAT scores for undergraduate students entering Fall, 2006 • 702 verbal • 703 math • Total full and part-time faculty: 1,208 (plus clinical faculty) • Total full and part-time skilled staff: 2,780

  4. IT Support Organizations at Tufts • University Information Technology (UIT) • Central IT Organization • Includes Tufts Online - ResNet / Student Support • Information Technology Services (ITS) • Medford Campus decentralized IT organization • Office of Information Technology (OIT) • Boston Campus decentralized IT organization • Veterinary Information Technology Services (Vet ITS) • Grafton Campus decentralized IT organization

  5. Windows Vista Readiness Project • Phase 1 – Software Distribution Plan • November 2006 through March 2007 • Develop full understanding of licensing and activation • Test and create documentation on activation methods • Prepare infrastructure for activation • Develop and test custom clients

  6. Windows Vista Readiness Project • Phase 2 – Enterprise System Readiness • March 2007 through June 2007 • Compatibility testing • Identify, report problems, and subsequently find resolutions or workarounds • Test and implement Enterprise virus protection • Address compatibility of WSUS servers with Vista • Prepare Active Directory

  7. Windows Vista Readiness Project • Phase 3 - Department Specific Vista Testing • June 2007 through September 2007 • Shared responsibility among all decentralized support groups • Gather data and test functionality of department/school specific applications • UIT will collect data and distribute a matrix detailing compatibility and identifying vendor resources

  8. Communication Elements • Post Service announcement to all faculty & staff • Vista Community Updates • Windows Vista Wiki https://wikis.uit.tufts.edu/confluence/display/TuftsMicrosoftVistaForum/Tufts+Windows+Vista+Forum • Vista Forum Elist

  9. Microsoft Licensing • In 2001 Tufts entered into a Microsoft Campus Agreement • Vista Business, Enterprise, and Ultimate are available through the campus agreement • Vista Enterprise is volume licensed and most appropriate for business and educational environments • UIT has determined that Vista Enterprise is the recommended client at Tufts • Vista Ultimate will be made available for personnel who require enhanced media functions

  10. Windows Vista Activation • Windows Vista Enterprise is volume licensed and can be installed without a product key • After 30 days the installation must be activated or it will enter Reduced Functionality Mode (RFM) • There are two different activation methods Multiple Activation Keys (MAKs) and Key Management Services (KMS) • UIT has determined that it is necessary to employ both activation methods in the Tufts environment

  11. Activation Methods • Multiple Activation Keys (MAKs) • MAKs operate like an XP product key • Tufts has been provided with a finite number of MAK activations • Microsoft records and tracks MAK activations • This method is a one time activation with the exception of major hardware changes • Disadvantage is that the MAK could be leaked and could trigger an audit by Microsoft

  12. Activation Methods • Key Management Services (KMS) • Service run on a Microsoft Vista server within the university • Activation is completed via a GPO in Active Directory or by manually defining the KMS server • Service works like DHCP, clients renew their 180 day lease every time they are connected to the Tufts network • Disadvantage is that the client needs to be connected to the Tufts network within 180 days in order to stay activated

  13. Tufts Custom Vista Clients • Custom Vista Enterprise Client • Preferred client for use at Tufts • Client installs Vista with the KMS settings preset to point to the Tufts KMS server • This client will be activated by the Tufts KMS server and will continue to renew its activation as long as it is connected to the Tufts network • Custom MAK Vista Enterprise Client • Intended for standalone systems or systems that will be away from the Tufts network for more than 180 days • MAK is embedded and encrypted to protect against leakage • This client will be activated over the phone through the Microsoft Product Activation Center

  14. Enterprise System Readiness • Compatibility testing of Enterprise applications and services • Standard Tufts Software • Administration Tools • Enterprise antivirus testing - Officescan 8 • WSUS servers updated to distribute Microsoft Updates to Vista clients • LAN login scripts updated to include a series of pop-up messages

  15. UIT Training & Documentation • UIT Training is community driven, scheduling of classes is largely determined by the preparedness of the IT Support community at Tufts • Office 2007 & Vista training and documentation development are currently on a similar timeline

  16. UIT Training & Documentation • Office 2007 Training • An Office 2007 class was offered for Frontline Support Providers (FSPs) in April with full attendance and a waiting list • End user training is currently on hold pending requests from FSPs • UIT Training is prepared to offer open enrollment classes or department specific classes as FSPs move their groups over to Office 2007 • Office 2007 documentation has already been developed and is available to the IT Support Community

  17. UIT Training & Documentation • Windows Vista Training • UIT Training intends to bring in a consultant to run FSP level training at the end of July • The plan is to offer two sessions each consisting of four days • These sessions will be in depth operating system training in order to fully familiarize the support community with Vista • End user training for Vista will be offered to the Tufts community once the Support Advisory Team (SAT) deems it necessary • End user training will be in a half-day format and demonstrate basic operating system functionality • Vista documentation is currently underway and will be available once classes have been scheduled

  18. Questions and Comments Discussion, humorous Vista stories, horror stories, requests, concerns, information to share …

  19. Contact Information Kara Bilotta IT Client Services Specialist University Information Technology, Tufts University kara.bilotta@tufts.edu 617-627-5549 Evaluations: http://resnetsymposium.org/resnet2007/

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