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Next generation of Field Service Management in the new normal.

Allowing remote connectivity or remote service first priority could help to reduce downtime quickly. Timely preventive maintenance done remotely results in maximum uptime.

Trinetraiway
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Next generation of Field Service Management in the new normal.

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  1. Evolution of Field Service Management in New Normal

  2. OurMobile service team management application help businesses Integrate with service team to work aggressively and swiftly resolve problems and improve business ROI. Field Service Management

  3. Get ready for Field Service in the New Normal • Some challenges ever present is data in different systems not consolidated to get a view of the history of an asset and information about the customer involved. • Safety is another issue to be considered for staff and customers alike; to continue mission critical maintenance even in uncertain situations. • We take every precaution possible to mitigate any potential risk, but still operate effectively. • Companies must prepare for a remote operating environment to minimise person to person interaction.

  4. Catering to changing Customer Preferences. • Digitization gives increasing in-built capabilities in data collection that can be sent to service teams via a customized mobile app, when connected, even in real-time, by a versatile service management software. • Thefield service technician is thus equipped with all necessary info, like customer profile, history of service, etc., all valuable to deliver a better service for the customer point remotely or when scheduled as per restrictions as per post-pandemic state of affairs.

  5. Catering to changing Customer Preferences. Remote Engagement & Limiting Visits. Automated solutions aim to deliver service experience Remote First Approach as Default Preventive maintenance done remotely results in maximum uptime. Remote connectivity or remote service first priority.

  6. challenges and of backlogs during Lockdown. • Besides finding ways to work quickly and safely, the challenge is the build-up of backlogs during lockdown, that has to be cleared to move ahead. • The field force management software platform can have processes automated  as much as possible and let service executives attend only exceptional cases. • Automation helps to free up time for the field executives or technicians. It also goes far to help remove most of the essential daily tasks in the workflow, to be back on track again.

  7. - Continued • Elasticity in the workforce is an attribute needed in 2020, in the light of unpredictable availability of resource in general. • Access to information is essential, either to use remote service delivery, or for the technician at the service delivery point. • Other ways to improve service delivery are involving a call-centre service, digital engagement tools, knowledge management and even self-service. Many options depend on cost factors and nature of the issue.

  8. CONCLUSION Over time, technology has come to play a key role in field service delivery. The changing needs of markets and customers has evolved the erstwhile field service management into a highly automated digital system, enhanced by IT applications. Visit to know more about mobile field force solution.

  9. Thankyou Trinetraiway info@trinetraiway.com +91 422 2321307 Mobile Field Force Solution

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