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RCAC: An Evolving Model For Consumer Engagement in a Public Health Plan

RCAC: An Evolving Model For Consumer Engagement in a Public Health Plan. Auleria Eakins, MPA Manager, Community Outreach and Education Idalia Chitica Lead Community Field Specialist. Goal of today’s discussion:. L.A. Care Background. The Nations largest public health plan.

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RCAC: An Evolving Model For Consumer Engagement in a Public Health Plan

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  1. RCAC: An Evolving Model For Consumer Engagement in a Public Health Plan Auleria Eakins, MPA Manager, Community Outreach and Education Idalia Chitica Lead Community Field Specialist

  2. Goal of today’s discussion:

  3. L.A. Care Background • The Nations largest public health plan. • Serving over 800,000 of Los Angeles County’s low –income and vulnerable residents. • Enabling legislation required the creation of committees for member advocates (Regional Community advisory Committees)

  4. Goals of the RCAC: • Provide member feedback to the BOG on key healthcare issues. • Support L.A. Cares strategic initiatives. • Advocate for improving the health and well being of their communities.

  5. Goals of the RCAC: Improve their own health and well being. Set priorities for health education and outreach programs based on identified needs of the communities they serve. Build collaborative relationships with cbo’s in support of identified needs.

  6. Staff Focus

  7. Consumer Legislative Office Visit

  8. Consumer Visit to State Capital

  9. One Major Accomplishment Board of Governors approved the RCAC’s motion to implement a family premium to save Healthy Kids Insurance Program. As result of this effort: • The Healthy Kids Insurance Program was saved. • 71% of membership retained.

  10. What is our Community Health Improvement Project (CHIP)? • Grassroots effort that educates and empowers consumer members to assist L.A. Care Health Plan to conduct primortial health education throughout Los Angeles County.

  11. CHIP Outreach

  12. C.H.I.P. Topics Based on L.A. Cares Strategic Initiatives

  13. CHIP Outreach

  14. Community Forum hosted by Advisory members.

  15. CHIP Accomplishments 37,640

  16. Health Promoters

  17. Multiethnic Health Promoters Program

  18. Multiethnic- Health Promoters Program • Launched in 2007 • Volunteer RCAC members trained by established community partners (ADA, Behavioral Health Services, Partners for Progress) • 51 certified Health Promoters • Collaborate with L.A. Care’s Health Educators(MPH) to conduct trainings at Regional Community Advisory meetings, local community based organizations and at L.A. Cares Family Resource Centers(2)

  19. Cultural Linguistics

  20. A few observed Benefits of consumer engagement:

  21. Next steps for 2011 consumer Engagement Projects

  22. Our Dedicated Staff

  23. Thanks!

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