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USING PROCESS MANAGEMENT TOOLS TO STRIVE FOR CONTINUOUS IMPROVEMENT

Benchmarking. Process Reengineering. Best Practices. Managing for Continuous Improvement. Total Quality Management (TQM). Six Sigma Quality Programs. USING PROCESS MANAGEMENT TOOLS TO STRIVE FOR CONTINUOUS IMPROVEMENT. Reengineering the Organization. Business Process Reengineering

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USING PROCESS MANAGEMENT TOOLS TO STRIVE FOR CONTINUOUS IMPROVEMENT

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  1. Benchmarking Process Reengineering Best Practices Managing for Continuous Improvement Total Quality Management (TQM) Six Sigma Quality Programs USING PROCESS MANAGEMENT TOOLS TO STRIVE FOR CONTINUOUS IMPROVEMENT Crafting and Executing Strategy, European Edition, McGraw-Hill Education

  2. Reengineering the Organization Business Process Reengineering • Involves radically redesigning and streamlining work effort, flows and processes to achieve dramatic improvements in performance. • Uses cross-functional teams, cutting-edge technology and information systems to reset and refocus the organization’s strategy. Crafting and Executing Strategy, European Edition, McGraw-Hill Education

  3. Achieving Continuous Improvement Total Quality Management (TQM ) • Creating a total quality culture bent on continuously improving the performance of every task and value chain activity • Is a long-term race without a finish in which success comes slowly in small steps forward (kaizen). Crafting and Executing Strategy, European Edition, McGraw-Hill Education

  4. A Statistical Approach to Achieving Continuous Improvement Six Sigma Programs • Utilize statistical methods to improve quality by reducing defects and variability in business processes. Six Sigma Principles • All work is a process. • All processes have variability. • All processes create data that explain variability. Crafting and Executing Strategy, European Edition, McGraw-Hill Education

  5. The Difference between Business Process Reengineering and Continuous Improvement Top-notch Strategy Execution and Operating Excellence Business Process Reengineering Continuous Improvement (TQM, Six Sigma) Aims at one-time quantum improvement Aims at ongoing incremental improvements Crafting and Executing Strategy, European Edition, McGraw-Hill Education

  6. The 10 Basic Task of the Strategy Execution Process Action Steps to Realize the Value of TQM and Six Sigma Initiatives Committing to total quality and continuous improvement Emphasizing the necessity for improved performance Empowering all employees to improve quality Fostering quality-supportive behaviors Using online systems to speed the adoption of best practices Crafting and Executing Strategy, European Edition, McGraw-Hill Education

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