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Exploring Behavioral Differences in Communication Media

This research project investigates how people behave differently or similarly across different communication media. It explores social behaviors, self-presentation, impression formation, individual differences, and gender roles in face-to-face, telephone, and computer-mediated communication (CMC) settings. The study uses systematic and controlled experimental studies to compare perceptions of one's own and others' behaviors in interactive situations. The research also explores other phenomena such as causal attribution, interpersonal attraction, trust, self-awareness, and norms in various interactive situations and media.

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Exploring Behavioral Differences in Communication Media

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  1. Social/Personality Psychology in CyberspaceJoanie B. ConnellGerald A. MendelsohnRichard W. Robins

  2. Research Question How do people behave differently -- and the same -- across communication media?

  3. Social Psychology “is the study of the effect of actual, implied, or imagined presence of others on behaviors, thoughts, and feelings.” --Allport

  4. 3 Questions About Interpersonal Interactions 1. What are they doing? • behavioral ascription 2. Why are they doing it? • causal attribution 3. Do I like them? • interpersonal attraction

  5. Research Projects • Social behaviors • self-presentation • impression formation • Individual differences • personality • roles • gender

  6. Research Methodology • Series of systematic, controlled, experimental studies • Comparison across media • Interactive situations • Perceptions of own and others’ behaviors

  7. A Slice of Our Research • Experiment: Naturalistic, laboratory, undergraduate participants • Situation: Get acquainted conversations • Media: Face-to-face, telephone, CMC • Behaviors: Nervousness, warmth, talkativeness

  8. Results: Nervousness • How do you expect nervousness to differ for people communicating face-to-face, via telephone, or via computer chat?

  9. Results: Warmth • How do you expect warmth to differ for people communicating face-to-face, via telephone, or via computer chat?

  10. Results: Gender Differences in Warmth • How do you expect warmth to differ for men and women communicating face-to-face, via telephone, or via computer chat?

  11. Continuing Research • Other measures • partner ratings • observer ratings • linguistic content • physiology

  12. Continuing Research • Other phenomena • causal attribution • interpersonal attraction • trust • self-awareness • norms

  13. Continuing Research • Other interactive situations • groups • classroom • business • on-going interactions

  14. Continuing Research • Other media • asynchronous CMC (email) • video • PRoP

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