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Transforming Communications

Transforming Communications . frederic.asselin@microsoft.com Unified Communications Specialist Microsoft Canada. Software Approach Enables Unification. Enterprise Telephony. E-Mail & Instant Messaging. Efficient Controls. Streamlined Experience. Audio Conference. E-Mail &

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Transforming Communications

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  1. Transforming Communications frederic.asselin@microsoft.comUnified Communications SpecialistMicrosoft Canada

  2. Software Approach Enables Unification Enterprise Telephony E-Mail & Instant Messaging Efficient Controls Streamlined Experience Audio Conference E-Mail & Unified Messaging Instant Messaging Enterprise Telephony Conferencing Video Conference Web Conference Separate management & experience Voice Mail Common Platform

  3. Microsoft Unified Communications • Messaging • E-mail • Calendaring • Unified Messaging • Communications • Instant Messaging • Conferencing • Enterprise Voice Identity & presence

  4. Microsoft Unified Communications Products and Services Scenarios Security and Compliance E-mail Security, Compliance, and Continuity E-Mail and Calendaring Conferencing VoIP Conferencing Unified Messaging Mobility IM and Presence Products On Premise Hosted by Microsoft Delivery Hosted by Microsoft or by Partners Hosted by Partners

  5. Demo

  6. Embed Communications In Processes

  7. Improve Productivity of Developers

  8. Three Steps to Rolling Out Office Communications Server Reduce interruptions and help your employees find the right people, right away Lower your costs and reduce travel while increasing collaboration Provide a more customized telephony infrastructure for mobile workers, tele-workers, and new employees Provide a more flexible voice experience while reducing your telephony costs once conferencing is in place Broadly deploy audio, web, and video conferencing while removing your reservation-less audio costs next Light up your Microsoft Office investments by broadly deploying instant messaging and presence right away

  9. Deploying and Migrating MicrosoftOffice Communications Server R2

  10. Objectives and Takeaways • Objectives • OCS 2007 R2 Topology • OCS 2007 R2 Hardware and Software requirements • Deployment of OCS 2007 R2 • Migration from OCS 2007 and LCS 2005 SP1 • Takeaways • What are the available R2 Topology options? • What has changed from OCS 2007 topology and why? • How do I deploy R2? • What are migration options from existing OCS 2007 deployments to R2?

  11. OCS 2007 R2 Architecture UC endpoints Public IM Clouds ArchivingServer DMZ WindowsLive AOL OCS 2007 R2 Pool Data Audio/Video Yahoo • Workloads: • IM/Presence • Conferencing • Voice • UCAS Applications • Apps sharing • Web Components SIP Active Directory Remote Users Backend SQL server Front-End Server(s) Edge Servers CommunicatorWeb Access Advanced Media GW Group Chat Exchange 2007 Server UM Federated Businesses (Mediation Server) Voicemail Monitoring Server PSTN

  12. Ideal for Standard Edition Deployment Proof of Concept/Pilot Branch Office • Functionality • IM, Presence, Peer-to-peer Voice, Conferencing • No External Access, Not Highly Available • PSTN requires Mediation Server AD • Server Roles • Co-located on one server • Presence, IIS Share, Conferencing, A/V Standard Edition • Scalability • 1 Server • Up to 5,000 users

  13. Example Deployment Enterprise EditionConsolidated Configuration Medium Size Business Regional Deployment • Functionality AD • IM, Presence, Peer-to-peer Voice, Conferencing • Highly Available, Medium Scale • No External Access • PSTN requires Mediation Server • Server Roles SQL Enterprise Edition Front-End Servers: Consolidated • Scalability • 5 Servers • Up to 100,000 users IIS Share Audio/Video Presence Conferencing

  14. Example Deployment Enterprise EditionExpanded Configuration Large Enterprise Central Datacenter • Functionality AD • IM, Presence, Voice, Conferencing • No external access, No PSTN • Server Roles Enterprise Edition Front-End Servers: Expanded Active Passive • Scaled-out across servers • High Availability, High scale • Scalability A/V Conferencing Servers Web Conferencing Servers • 14 Servers • Up to 125,000 users IIS Servers Enterprise Pool: Expanded

  15. R2 Topology

  16. R2 Topology

  17. Recommended R2 Topology • Enterprise Consolidated topology • Primary supported topology • Consolidated Edge Server • New Monitoring Server (CDR and QoE) • Dedicated Archiving Server • Motivation for Consolidated topology • Simplify OCS deployment • Fewer, more powerful systems (64 bit) • Co-locate server roles • Requirements for CDR, Archiving, and QoE • Maintain flexibility

  18. Secondary Topologies • Standard Edition (single server) • Distributed with SQL Express 2005 SP2 (SP3) • Expanded Enterprise Edition • Supported - Command line only setup

  19. Software Requirements • OS - x64 only • Windows Server 2003 x64 SP2 • Windows Server 2008 x64 • SQL 2005 SP2 (SP3) and SQL 2008 • AD Forest/Domain level: Windows Server 2003 and 2008 • Exchange UM: Exchange 2007 SP1 or the next version of Exchange • Virtualization support – limited support (post RTM) • Hyper-V on Windows Server 2008

  20. Office Communicator 2007 R2 Rich Unified Communications client providing an intuitive, easy to use interface that brings together the communications experience • Rich presence, Contacts, Instant Messaging • Powerful phone features • Escalation of modalities -- IM, voice, video, conferencing • Integration with Office Applications • Rich device support • VPN less remote access New in R2! • Usability Improvements • Voice mail integration • Team Ring & Delegation • Audio Conferencing • Desktop Sharing • HD VGA support • Part of premium Office 2007 editions • Office Professional Plus • Office Enterprise • MSI driven setup • Roll out Communicator 2007 • SMS package • Desktop deployment wizard • Client settings are auto configured

  21. Live Meeting client

  22. Hardware Recommendationsfor enterprise edition • Front-end server • x64 Dual Quad-Core CPU, or 4 way Dual-Core CPU • 8 GB Memory • 10K rpm disk drives • Back-end SQL server • x64 Dual Quad-Core CPU, or 4 way Dual-Core CPU • 16 GB Memory • 10K or 15K RPM disk drives (multiple spindles) • Other servers • use Front-end or Back-end spec as appropriate

  23. Impact of R2 Changes • x64 capable hardware required • x64 OS required • Migration options • Side-by-Side migration • Export data – new install option • Existing Expanded topology deployments may want to migrate to consolidated topology • Exchange UM: Exchange 2007 SP1 required • Deployments on Windows 2000 AD forest/domain to move to Windows 2003 minimum level

  24. Choosing R2 Topology * Final scale numbers to be published at R2 release

  25. DeploymentPlanning • Features required • IM/Presence, Peer-to-peer audio/video, HD Video • Group chat • Enterprise Voice (Standalone or Co-existence), Response Group Service, Delegation, Attendant Console • Conferencing, Dial-out PSTN Conferencing, Reach Application Sharing • External Access (Edge) • Compliance requirements for IM and Conferencing • Voice/Media quality monitoring

  26. DeploymentPlanning • Site Analysis • How many sites? • How many users in each site? • What features are needed per site? • What is the usage model for features at a site? • Do you require High Availability? • Compliance requirements for IM and Conferencing • What is the bandwidth available at each site? • Deployment Path • Migration or new deployment? Which version LCS 2005 SP1 or OCS 2007?

  27. Voice and Video Interoperability for Microsoft Office Communications Server 2007 R2

  28. Software-powered VoIP Architecture • Deployment Scenarios Build Foundation • Build Foundation • Single identity with Active Directory • IM and presence with OCS OCS 2007 Co-Existence OCS 2007 Co-Existence Add software-powered VoIP with OCS 2007 Keep legacy phone • OCS 2007 Stand-Alone • Add software-powered VoIP with OCS 2007 • Unified Messaging with Exchange Server 2007 • Replace legacy phone OCS 2007 Stand-Alone

  29. Software-powered VoIP Architecture Deployment Scenario – OCS 2007 Co-Existence • Simultaneous ringing on Office Communicator and legacy phone • Provide interoperability with PBX systems • Users have both, Office Communicator and legacy phone • Make use of PBX legacy capabilities • Receptionist and boss-admin needs • Emergency call requirements • Analog lines (e.g. fax machines) • Voicemail OCS 2007 Co-Existence Existing PBX Mediation Server OCS 2007 Inbound Routing Outbound Routing Voice Mail Routing SIP/PSTN Gateway IM, Presence, Audio, Video, Conferencing, IVR SIP

  30. Software-powered VoIP Architecture Deployment Scenario – OCS 2007 Stand-Alone • Migrate teams or departments to software-powered VoIP • Typically information or mobile workers • None VoIP users haveIM and presence • Supports standardPBX migrationprocedures • Common PBX network interfaces • PBX numbering plans • No PBX upgrade required OCS 2007 Stand-Alone Existing PBX Mediation Server OCS 2007 Inbound Routing Outbound Routing Voice Mail Routing SIP/PSTN Gateway IM, Presence, Audio, Video, Conferencing, IVR SIP

  31. Centrex architectureLogical view: Hosted Centrex Solution Centrex PBX Enterprise Carrier PRIs Ext. 14 PSTN Ext. 12 • Centrex Switch is hosted on Prem and being fully managed by Telco • A new PRI could be provisioned by Telco and programmed to CF DN from Centrex services into a new PRI

  32. Centrex architecturePhysical view: Architecture PSTN PRI Link +403 xxxxxxxx Enterprise Carrier Centrex PBX Ext. 14 M U X M U X PSTN Ext. 12 • From a physical perspective, I assume, a PRI link is being used and on each side is a Multiplexer installed that splits up the PRI into connections for the extensions • The NET GW could be plugged in in front of MUX and it will do AD look up to identify DN as a Centrex or OCS.

  33. Centrex architecturePhysical view: Architecture PSTN Copper twisted pair over Fiber +403 xxxxxxxx Enterprise Carrier Centrex PBX Ext. 14 M X M U X PSTN Ext. 12 • From a physical perspective, there is no Multiplexer installed that splits up the PRI into connections for the extensions • Requires to order new PRI and order re-direct services from Bell

  34. Choice of Endpoints Video Interoperability PC & USB Devices Phones Software-powered VoIP

  35. Microsoft’s Real-Time CodecsRTAudio and RTVideo • Supports Wideband and Narrowband modes • Wideband greatly improves intelligibility and naturalness of speech • Constant and Variable bit rate modes • Dynamically responds to changes in audio complexity • Highly efficient use of Bandwidth • More quality at equivalent bandwidth • Same quality at lower bandwidth • Multi-rate codec • Enables real-time adaptation

  36. Evidence of Better Quality of Experience 3rd party study shows superiority across network conditions Mean Opinion Score (MOS) 5.0 4.0 3.0 2.0 Perfect quality network Typical enterprise network ~2.5 Overloaded enterprise network ~2.2 ~1.6 Multisite connectivity RTAudio (wideband) ~1.4 RTAudio (narrowband) Internet conditions IP Telephony (G.711) Source: benchmarking study performed by Psytechnics Ltd in December 2006 http://www.psytechnics.com/downloads/VoIP_benchmarking_report.pdf IP Telephony (G.729) Typical MOS interpretation: 1=bad, 2=poor, 3=fair, 4=good, 5=excellent

  37. Polycom Components in anOffice Communications Server 2007 Topology RMX 2000™ ConferencingServer OfficeCommunications Server 2007 H.323 CX700 CX200 H.323 Gateway PSTN PSTN Gateway CX100 Voice Gateway ExchangeServer 2007 ActiveDirectory Traditional PBX HDX 4000™ HDX 8000™ TraditionalPhones

  38. Polycom Phones for Office Communications Server 2007 The Polycom CX line of Office Communications Server 2007 enabled products CX100 Speakerphone CX200 Desktop Phone CX700 IP Phone A total end to end VoIP solution sale: Microsoft servers and applications Polycom endpoints Polycom Quality Brand integrity Superior high definition voice technology Polycom Worldwide Sales Channel Large enterprise account presence Industry leading distributor partners VoIP sales expertise Superior service, training and support CX700 CX200 CX100

  39. CX700: Polycom IP Phone for Microsoft Standalone IP telephone Connects to Office Communications Server 2007 Microsoft® Windows CE device Office Communicator 2007 embedded High definition voice Full duplex speakerphone with Handset and headset modes Advanced user interface 5.7” color touch screen Presence status LED Contact directory integration – click to call

  40. Polycom USB Phones for Microsoft CX100 Speakerphone, CX200 Desktop Phone Integrated with Office Communicator 2007 Buttons and indicators extend client interface to familiar phone device USB 2.0 Peripheral devices True plug-and-play; no additional software or drivers to install Powered via USB port High definition voice Full duplex speakerphones Rich voice experience

  41. Polycom Solutions Video Endpoints Partner Integrations Media Servers & Conference Platforms Management &Scheduling Video Recording, Streaming & Content Management Security & NAT/FW Traversal 43

  42. Polycom Interop Implementation

  43. Anywhere Access

  44. Anywhere AccessSimilar experience from desktop to mobile devices Microsoft® Office Outlook® 2007 Microsoft® Office Communicator 2007 Microsoft® Office Outlook® Mobile Microsoft® Office Communicator Mobile Exchange Server 2007 Office Communications Server 2007 Microsoft® Office Outlook® Web Access Microsoft® Office Communicator Web Access Microsoft® Office Outlook® Voice Access Microsoft® Office Communicator Phone Edition

  45. Microsoft Mobility Vision LOB Applications E-Mail Access Control Intranet Web Applications Managed PC Team Workspaces Unmanaged PC (Home PC, Kiosk, etc) Documents & Files Instant Messaging Firewall Mobile & Traditional Devices Web & Video Conferencing Calendaring

  46. Microsoft’s Unified CommunicationsInnovative Mobile Experience Office Communicator for Windows Mobile Presence and Location Corporate address book Secure IM

  47. Mobility OverviewExchange Server 2007 Security and Mobility External Web Server Exchange Users • Secured by default with SSL: • Outlook Anywhere, Exchange ActiveSync, and Outlook Web Access • Self-signed certificate installed out of the box • Deploy Windows Certificate Services • Use a third-party PKI product or CA • Remote device wipe • Device password policies DMZ Internal Network Internet Active Directory HEAD QUARTERS External traffic secured with SSL and authentication

  48. OCS 2007 R2 Architecture UC endpoints Public IM Clouds ArchivingServer DMZ WindowsLive AOL OCS 2007 R2 Pool Data Audio/Video Yahoo • Workloads: • IM/Presence • Conferencing • Voice • UCAS Applications • Apps sharing • Web Components SIP Active Directory Remote Users Backend SQL server Front-End Server(s) Edge Servers CommunicatorWeb Access Advanced Media GW Group Chat Exchange 2007 Server UM Federated Businesses (Mediation Server) Voicemail Monitoring Server PSTN

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