1 / 8

Cell Phone Communication

Cell Phone Communication. Group # 6 Aleyda Perez Acosta Karla Olivas Fuentes Olufunke Olushola Jessica Rey December Sanchez. Overview. Miscommunication AT&T History Boost-Mobile Challenges & Strengths Solutions Conclusion. MISCOMMUNICATIONS.

adli
Télécharger la présentation

Cell Phone Communication

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. Cell Phone Communication Group # 6Aleyda Perez Acosta Karla Olivas FuentesOlufunke Olushola Jessica Rey December Sanchez

  2. Overview • Miscommunication • AT&T History • Boost-Mobile • Challenges & Strengths • Solutions • Conclusion

  3. MISCOMMUNICATIONS • Cell phone technology widely used in the 21st century • Reception, location, etc. can be a problem • Technology do not work as well as we may need it to • Negative experiences with cell phone technology but heavily replied on

  4. AT&T HISTORY • Finalized name- American Telephone and Telegraph Company- first created in 1983 • 12,000 jobs removed due to economy and company issues • Growth by Dobson Cellular (2007), Centennial Communication Corp. (2008), Verizon (2009) • WayportInc. (2008) gave Wi-Fi access • Spectrums purchased from Qualcomm for 4G wireless • Attempt to merge with T-Mobile denied- future unemployment and high cellphone plan pricing

  5. Boost-Mobile • Merged with Nextel- expanding growth in 2004 • Sprint Corp. takes over Nextel (2006), leaving Boost- Mobile as a subsidiary • New plan offered- unlimited talk, text, internet • More than 4 million subscribers

  6. CHALLENGES & STRENGTHS • AT&T dedicated to improving their H.R. and global networks- but flawed customer service • One of the largest companies- but does not follow environment regulations • Partnership with Apple™ proves to be successful and greater threat to competition • Many resources but defective reception caused by a vast sum of clients required needs

  7. SOLUTIONS • Additional antennas improving capability to transmit enhanced reception • Stronger Human Resources Department • Division of H.R. • All have a positive and beneficial outcome to company and customers

  8. Overall • Poor reception result in negative feedback from clients • 70% of customer have reception difficulty, 90% affected mentally/ physically/ emotionally • Addition antennas in various areas can help to improve cellphone reception • Resolving issues lead to clients satisfaction • Happy customers lead to a successful company • Further developed reception benefits all

More Related