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Be profitable today and think about the future

Be profitable today and think about the future. IT trends in insurance AAIF 2012. Constantly improve your bottom line. Success Drivers of Insurance Business. Constantly improve your bottom line Is Your IT solution NPV positive? Does Your IT solution bring value to user/customer ?

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Be profitable today and think about the future

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  1. Be profitable today and think about the future IT trends in insurance AAIF 2012

  2. Constantly improve your bottom line

  3. Success Drivers of Insurance Business Constantly improve your bottom line • Is Your IT solution NPV positive? • Does Your IT solution bring value to user/customer? • Is your Sales Force working efficiently? • How do you handle your client base? • How can I improve my competitive advantage? Can I get precise calculation of products?

  4. Main trends in IT solutions • Trend I.: Mobile Office for Sales Force and On-line sales • Trend II.: Improving Customer Service and Claim management– Thatleads to enhanced customer satisfaction • Trend III.: Improved sales efficiency and cost effectiveness.

  5. Utilize Sales to maximum • Mobile Office for Sales Force: Portable solutions (Tablets, smartphones, …): an easy to learn unified environment for Activity management, Commission reports, Product pricing, CRM, etc. • Commissionfrauddetection Improve quality of the production • Direct Sales and Self-service via internet

  6. Utilize Sales to maximum CustomerSatisfaction • Individual accounts • Crossselling: datamining • Claims Fraud Detection: Distinguish good clients from bad ones • Loyalty programmes

  7. Utilize Sales to maximum Deployment of Solvency II methodology • More precise pricing for customers • Solvency II adds better view on capital costs • Solvency II brings more details on your products

  8. Main IT drivers for Cost efficiency • Precise reinsurance models • Lean operations • Claims Fraud Detection Systems • Data excellence

  9. Main IT drivers for Cost efficiency Precisereinsurancemodels • Transparent, consistent, trackableand auditable data • Active management of risks • Accounting per risk and keeping the whole history (all versions of specific policy) • Effective fraud detection • Easy access to all information in one integrated system • Multiplatform operability • Solvency II readiness

  10. Main IT drivers for Cost efficiency Leanoperations • IT solutions for automation of document processing (DMS) Automateyour back office Decrease in personnel costs Increase throughput ratio Get all necessary information into the systems • Efficient Claim management Reduce your processing time Reduce your paperwork Increase accuracy of the claim management process

  11. Main IT drivers for Cost efficiency ClaimsFraudDetectionSystems • Enhance fight against fraudulent behavior Advanced scoring systems Social networks On-line case management • Increase customer satisfaction, distinguish between good and bad clients • Improve bottom line by decreasing the claims

  12. Main IT drivers for Cost efficiency Data excellence • Data quality – high data quality results in increased business process efficiency. Low data quality leads to errors, additional costs and inefficiencies • Data governance –  enables data quality to be measured, eg. Completeness, accuracy, consistency etc…. • Align and Link business objectives to data management processes via business rules and data quality. • Put in place a high level methodology that links all the essential components of data excellence as part of an implementation strategy.

  13. who we are • Core business DEVELOPMENT OF CUSTOMIZED SOFTWARE APPLICATIONS AND SYSTEM INTEGRATION. • Established in 1991 • Revenue 2011 34 mil. € • 380+ employees • SINCE 1994 IN INSURANCE • IBM Premier Business Partner, ORACLE Gold Partner, MICROSOFT Gold Certified Partner, HPGold Preferred Partner, SYMANTEC, TCOM, SAP, CISCO, Samsung SDS

  14. references • Allianz - Slovenskápoisťovňa (General – Life and Non-life Insurance) • Allianz - Slovenskádôchodkovásprávcovskáspoločnosť (Pension Fund Management) • Allianz Asset Management (Private Equity Management) • Allianz Business Services - Allianz ŢiriacAsigurari (Reinsurance) • Allianz Life Korea (Life Insurance – in cooperation with Samsung SDS) IAllianzGroup

  15. references • UNDERWRITING PROCESS MANAGEMENT (UPM) An integrated, modular suite of software applications that delivers true process automation for Insurance Agencies • LEASED ASSET INSURANCE PROGRAM (LAIP) A modular software application for managing the entire Insurance cycle of Leased equipment Customers: • PET SURE Australia’s leading provider of Pet health insurance • PROTECSURE Australia’s only underwriting agency that specializes in insuring equipment • GLOBAL TRANSPORT & AUTOMOTIVE INSURANCE / ALLIANZ Underwriting Agency and a leader in the Australian transport industry market I Australia

  16. references • MINISTRY OF INTERIOR OF THE SLOVAK REPUBLIC Schengen Information System I/II; REGOB (The Register of Citizens, ID’s, Driving Licenses, Passports); EVO (The Vehicle Register, Wanted Vehicles); EZP (Firearms Register, Wanted Firearms) • MINISTRY OF HEALTH OF THE SLOVAK REPUBLIC Complete IT infrastructure delivery and administration, Implementation of ERP solutions • NEOGRAFIA Complete IT infrastructure delivery and administration, Implementation of ERP solutions • T-COM SLOVAKIA gTel Route (Optimization of transit telecommunications business) • SOCIAL INSURANCE AGENCY SLOVAK REPUBLIC EmployerLiabilityInsurance • UNIQUA, GENERALI, CARDIF Complete IT infrastructure delivery and administration • Eximbanka SR InfoPortal – InsurancePortal • DANUBE WINGS SR. LRIS - Air tickets booking information system I Others

  17. partners

  18. ISO standards • INTEGRATED QUALITY MANAGEMENT SYSTEM OurIntegratedManagementSystemembracescomplexmanagementsystems in accordancewith international ISO standardsincludinginternational SKQS, IQNet and DQS Certificates • ISO 9001: 2008 – QualityManagementSystem • ISO 27001: 2005 – InformationSecurityManagementSystem • ISO 14001: 2004 – EnviromentalManagement • OHAS 18001: 2007 – OccupationalHealth and SafetyManagementSystemsRequirements Standard

  19. thank you GRATEX INTERNATIONAL A.S. GBC IV, Galvaniho 17/C Bratislava, 821 04 Slovakia www.gratex.com GRATEX INTERNATIONAL AUST PTY LakesBusiness Park Unit G1, 2B Lord Street Botany, NSW 2019 Australia www.gratex.com.au www.gtiinsurancesolutions.com

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