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Enterprise Resource Planning, 1 st Edition by Mary Sumner

Enterprise Resource Planning, 1 st Edition by Mary Sumner. Integrated Case Study: Bandon Group, Inc. Business Background. Family owned distributor of office equipment, also leases Grew due to good customer service, technical support, and innovative products Currently has four divisions

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Enterprise Resource Planning, 1 st Edition by Mary Sumner

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  1. Enterprise Resource Planning, 1st Edition by Mary Sumner Integrated Case Study: Bandon Group, Inc. © Prentice Hall, 2005: Enterprise Resource Planning, 1st Edition by Mary Sumner

  2. Business Background • Family owned distributor of office equipment, also leases • Grew due to good customer service, technical support, and innovative products • Currently has four divisions • Decentralized to meet needs of local markets • Corporate headquarters handles central administrations, information systems support • Primary objective to generate 10% profit for re-investment • Excellent sales organization and professional service organization • Serves mid-market companies • Reputation for quality and service at cost-effective price © Prentice Hall, 2005: Enterprise Resource Planning, 1st Edition by Mary Sumner

  3. Information Systems • Custom software developed • Handles administrative information systems • Most are generic • Meter click billing software unique for industries • Outgrew legacy system • Hired Director of Information Technology • Searched for commercial off-the-shelf package to support administrative information systems • Selected OMD • Supported meter-based billing • Web-based interface • Not built with relational database, so ad hoc difficult © Prentice Hall, 2005: Enterprise Resource Planning, 1st Edition by Mary Sumner

  4. Sales Tools • Sales Prospecting • Acquired Pivotal • Supports ad hoc queries in relational database • Use external market databases to create prospect databases • Did not integrate with OMD • Customer information had to be re-entered • Inconsistencies existed • Licenses lapsed • Sales people adopted contact management tools • CRM applications developed internally • Service alerts, excess volume reports © Prentice Hall, 2005: Enterprise Resource Planning, 1st Edition by Mary Sumner

  5. Other tools, continued • Evaluated several CRM tools • Microsoft CRM • Integrates with Office, but not OMD • Soaring • Sales prospecting package • Based on Microsoft SQL server • Integrate with OMD • Microcomputer-based sales programs • Goldmine • inexpensive © Prentice Hall, 2005: Enterprise Resource Planning, 1st Edition by Mary Sumner

  6. ERP Considerations • Lack of integration • Duplication of data • Data inconsistencies • Trouble with migrating data • Central IT staff small • Difficult to supply support, training for multiple systems • Competition employing ERP • Many had eBusiness solutions • OMD had proprietary database and could not move to eBusiness © Prentice Hall, 2005: Enterprise Resource Planning, 1st Edition by Mary Sumner

  7. Information Systems Study • External consulting firm needed • Analyze current system • Assess problems • Propose changes • Address senior management concerns • Need for tactical and strategic information • Need to standardize business practices • Need for more targeted marketing © Prentice Hall, 2005: Enterprise Resource Planning, 1st Edition by Mary Sumner

  8. Study Steps • Step 1: Purpose and scope of the study • Objectives • Benefits • Step 2: Executive management interviews • Four division Presidents and CFO • Develop list of major objectives for integrated system • Step 3: Critical success factors, measures, IT needs • Step 4: In-depth interviews: problems, goals/opportunities, IT needs, priorities • Step 5: IT infrastructure by location • Step 6: List of IT priorities, Bandon Group and divisions and software systems support © Prentice Hall, 2005: Enterprise Resource Planning, 1st Edition by Mary Sumner

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