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Blending in-person and online library services by utilizing mobile technology

Blending in-person and online library services by utilizing mobile technology. Jason Casden North Carolina State University Libraries ASEE - Mobile Strategies for Engineering Libraries June 13 th , 2012. Outline. Overview Three projects at NCSU Libraries WolfWalk Suma

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Blending in-person and online library services by utilizing mobile technology

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  1. Blending in-person and online library services by utilizing mobile technology Jason Casden North Carolina State University Libraries ASEE - Mobile Strategies for Engineering Libraries June 13th, 2012

  2. Outline • Overview • Three projects at NCSU Libraries • WolfWalk • Suma • “Get Help” iPad kiosk application • What’s around the corner?

  3. In-person services

  4. Online services

  5. Improved integration

  6. Can we improve integration... • between in-person and online services

  7. Can we improve integration... • between in-person and online services • into new contexts of use

  8. Can we improve integration... • between in-person and online services • into new contexts of use • with improved data-informed design

  9. Could we utilize mobility…

  10. Could we utilize mobility… • to reach new users or to open pathways to new kinds of use?

  11. Could we utilize mobility… • to reach new users or to open pathways to new kinds of use? • to extend the reach of in-person services?

  12. Could we utilize mobility… • to reach new users or to open pathways to new kinds of use? • to extend the reach of in-person services? • to better understand how people use our spaces and services?

  13. Could we utilize mobility… • to reach new users or to open pathways to new kinds of use? • to extend the reach of in-person services? • to better understand how people use our spaces and services? • to enhance staff performance?

  14. Three projects at NCSU

  15. WolfWalk

  16. WolfWalk Make it easy for the NC State campus community to learn about the history of campus while on campus.

  17. Todd Kosmerick and Adam Berenbak, NCSU Libraries

  18. WolfWalk • Launched 2010 • Major update June 2011 • 3 flavors • Web App • iPhone/iPod Touch • iPad • 1000+ images

  19. User demographics (?)

  20. Top image request paths

  21. Parents?

  22. Current and recent students?

  23. Grandparents?

  24. Daily trends

  25. Historical State

  26. WolfWalk

  27. “Get Help” kiosk

  28. Wireframe created by Adam Rogers, NCSU Libraries.

  29. Screenshot 3

  30. What’s next? • Track usage stats • Consider other kinds of content • Consider other methods of contact • Possibly deploy to other locations

  31. Suma

  32. Illustration by Joyce Chapman

  33. Suma Replace and dramatically improve the entire workflow for collecting and analyzing data about the use of physical spaces.

  34. Staff as sensors Joyce Chapman: librarian, project team member, slide contributor, wireframer, data analyst, illustrator.

  35. What is the system?

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