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Water sector reform A UK business perspective

Water sector reform A UK business perspective. Scottish Water formed. 12 regional authorities. North, west and east of Scotland Water authorities. Retail competition introduced. Over 200 water authorities. 1973. 1995. 1996. 2002. 2008. Scottish Water history. Scottish Water journey.

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Water sector reform A UK business perspective

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  1. Water sector reform A UK business perspective

  2. Scottish Water formed 12 regional authorities North, west and east of Scotland Water authorities Retail competition introduced Over 200 water authorities 1973 1995 1996 2002 2008 Scottish Water history

  3. Scottish Water journey Delivered over £5 billion of investment Reduced operating costs by £3 million per week Highest ever levels of drinking water quality Lowest average household charges in the UK water industry Massive environmental improvements copy goes here copy goes here copy goes copy go

  4. Independent division of Scottish Water Largest stand alone water retailer in UK Provide a range of water & waste water services Serving non-household customers Who is Business Stream?

  5. Clear definition of retail All non-household customers Simple and transparent Customer protection Level playing field Regulated access Introducing competition Copy goes here Copy goes here Copy goes here Copy goes here Copy goes here

  6. Customer choice Keener prices Improved customer service More innovation Empowering customers

  7. Design & build solutions Grey water recycling Hire plant Electronic Billing Bench-marking tools Operate & maintain solutions Consolidated billing Emergency planning Trade effluent services Water efficiency services Carbon labelling Smart metering Online account management Clear easy to understand bills Consumption alerts Risk/reward Funding models Field based services Water consultancy Network mapping Rainwater harvesting Service innovation …and more to come

  8. 9.8 billion litres of water saved 26% increase in customer satisfaction £39.5m discounts offered 16,000 tonnes of CO2 saved £25m consumption savings What’s been achieved

  9. Customer case studies

  10. Put customers centre stage Customers not properties

  11. Put customers centre stage Focus on data quality Customers not properties

  12. Put customers centre stage Focus on data quality Customers not properties Segment service offering

  13. Put customers centre stage Focus on data quality Customers not properties Segment service offering Measure customer touch points

  14. Put customers centre stage Focus on data quality Customers not properties Segment service offering Measure customer touch points Use technology as an enabler

  15. Put customers centre stage Focus on data quality Customers not properties Segment service offering Measure customer touch points Create a service culture Use technology as an enabler

  16. www.business-stream.co.uk

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