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User Pays User Committee 10th August 2009

The agenda, minutes, and actions from the previous meeting of the User Committee on 10th August 2009. Includes updates on the Agency Charging Statement, change management, modification updates, and operational updates.

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User Pays User Committee 10th August 2009

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  1. User Pays User Committee10th August 2009 1

  2. Agenda Minutes & Actions from previous meeting Agency Charging Statement Update Change Management Modification Update Operational Updates AOB

  3. Agency Charging Statement

  4. ACS Update ACS to be effective from 17th August submitted to Ofgem; incorporating MOD 224 ( Facilitating the use of AMR in the Daily Metered Elective Regime) Ofgem decision will not be reached by 17th August ACS now formally withdrawn and will be re-submitted with new effective date to coincide with Ofgem decision UPUC will be notified as soon as new ACS is re-submitted

  5. ACS Review for 1st October 2009 • Part of xoserve’s commitment to review User Pays Charges • Annual prices (Telephones, Reports, DVD) will remain as-is • Indicative changes are; • Reduction in IAD prices • Increase in Email Reporting prices • Next steps: • Circulate revised ACS to UPUC & Industry by end of August 2009 • Submission to Ofgem for consideration 1st September 2009 • Any questions on process please contact; • Nick Reeves, nick.reeves@xoserve.com, 0121 6232351

  6. Change Management 6

  7. Aesthetic IAD Changes • IAD Training Documents have been updated following recent changes to some screens • Published imminently, we will let customers know asap • If you need any further info contact Lee Jackson; Lee.Jackson@xoserve.com

  8. Update on Change Process • Process Flow Diagram updated and published on xoserve website • Incorporates feedback from July UPUC • Published @ http://www.xoserve.com/UPS_ChangeDocs.asp • Please review and feedback any comments you may have to User Pays box account

  9. Update on Change Process • Change Orders for the following have been progressed to a project within xoserve; • UPCO001 - IAD Transactional Charging • UPCO002 - IAD Last Access Report • All documentation available on xoserve website @ http://www.xoserve.com/UPS_Changes.asp#1 • Next step for both COs is development of Evaluation Quotation Report (EQR) • IAD Transactional Charging • Target date of Sep UPUC for EQR, Oct UPUC for BER • IAD Last Access Report • Target date of Aug UPUC for EQR, Sep UPUC for BER

  10. Modification Update 10

  11. Modifications identified as User Pays • 0209 – Rolling AQ • 0224 – Facilitating the use of AMR in the Daily Metered Elective Regime • 0231 – Changes to the Reasonable Endeavours Scheme to better incentivise the detection of Theft • 0245 – Review of arrangements regarding the detection and investigation of Theft of Gas • 0246B – Quarterly NTS Entry Capacity User Commitment • 0248 – Meter Reading Replacement • 0253 – Facilitating a Supply Point Enquiry Service for Large Supply Points • 0255 – Publication of Objection Rates for LSP Supply Points

  12. Operational Update

  13. Notification of Error in July UPUC slides • In July slide pack we reported that xoserve had cleared 156 bulk password re-sets following requests to reset 78 • This was an error, 78 requests were received and 78 passwords were re-set • Apologies for confusion

  14. Telephone Service Line

  15. IAD Service Line

  16. Email Report Service Line

  17. Portfolio Reports

  18. AQ Enquiries

  19. IAD Account Transaction Volumes

  20. IAD Account – Deletion volumes

  21. AOB 21

  22. IAD / SCOGES Replacement Project • Thank you to all those who inputted into IAD requirements • All additional requirements included within requirements docs • Discussions have kicked off with IS service providers based on improved requirements slides • Indicative solutions & associated ongoing charges expected late August • Presentation to UPUC and other industry groups September 09

  23. xoserve Contact Numbers • Some confusion on key contact numbers following recent communications, to clarify numbers are as follows; • D8ta Centre (User Pays) – 0845 601 3048 • Customer Team – 0845 605 0570 • N.B. This number should not be provided to End Consumers • Shipper IS Helpline 08705 216 121 • End User M Number Line – 0870 608 1524

  24. Contract Housekeeping • Following recent discussions with customers a number of possible contractual improvements have been identified • Proposal is to; • Create ‘Housekeeping’ list • Populate with any proposed changes • Consider improvements on a periodic basis

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