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1. Nürnberger Logistik-Tag an der Georg Simon Ohm Fachhochschule Nürnberg am 24. Oktober 2006 Supply Chain Management bei KarstadtQuelle ein Praxisbericht Carsten Wolff Managing Director KarstadtQuelle International Services AG. Schiff. 1. What is KQ IS AG / Noris Trading – MISSION.

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  1. 1. Nürnberger Logistik-Tag an der Georg Simon Ohm Fachhochschule Nürnbergam 24. Oktober 2006 Supply Chain Management bei KarstadtQuelle ein Praxisbericht Carsten WolffManaging Director KarstadtQuelle International Services AG G:\Hol_allg\General\Presentations\Fachhochschule Nürnberg

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  4. Schiff G:\Hol_allg\General\Presentations\Fachhochschule Nürnberg

  5. 1. What is KQ IS AG / Noris Trading – MISSION We deliver Time Price Quality Our network and our experience secures our common success. We provide added value to the customer’s global sourcing. G:\Hol_allg\General\Presentations\Fachhochschule Nürnberg

  6. 2. Organisation of the Buying Division KarstadtQuelle AG, Essen KarstadtQuelle IS St. Gallen Europe ASIA Noris International Trading NIT NIT Milan Latvia Hong Kong New Delhi Nuremberg Istanbul Romania Shanghai Bombay St. Gallen Dalian Tirupur Izmir Hungary Beijing Pakistan Hong Kong Bulgaria Shenzen Vietnam Thailand Bangladesh  All buying offices are managed by KQ IS AG  Non-group business through N.I.T. Korea Indonesia G:\Hol_allg\General\Presentations\Fachhochschule Nürnberg

  7. The KarstadtQuelle Buying The KarstadtQuelle buying organization has almost 30 organisation has 22 offices. offices. More than 1.000 Over 1,000 employees employees are managing manage supplier supplier relationships in relationships in over more than 65 countries . 50 countries . 3. Selling is Local – Sourcing is Global Vilnius Dalian Seoul Milan Budapest Beijing Bucharest Quingdao Istanbul Sophia Shanghai Izmir New Delhi Karachi Taipei Hong Kong Ho Chi Minh City Bangladesh Bombay Tirupur QC Bangkok Jakarta G:\Hol_allg\General\Presentations\Fachhochschule Nürnberg

  8. Far East Europe India Bangladesh Pakistan Indonesia Thailand Vietnam Quality Control Manager QC 1 QC 2 4. Buying Organisation The standardized organisation within each office is grouped according to the customer or relevant products. Bulgaria Hongkong Hungary Taiwan Italy Lithuania P.R. China Turkey Romania South Korea Merchandise Manager T-Shirts M 1 M 2 M 3 Staff Merchandising: 501 Supplier A Staff QC: 318 Staff Administration: 254 Supplier B Total 1‘073 Supplier C G:\Hol_allg\General\Presentations\Fachhochschule Nürnberg

  9. Wide scope of products and markets • 22 offices dealing with suppliers in over 50 countries • Complete product portfolios for Textiles and Hardware • Expertise in intern. retail, mail order business and hypermarkets • Broad experience in sourcing Efficient support of your buying teams • Product-oriented merchandising groups • Comprehensive services on all aspects of the buying process • Deep insight into and anticipation of market shifts • Integrated online buying system software • B2B auctions Competitive purchase prices • Direct contact to producers in low cost countries • Established relationship with world leading producers • Economies of scale through bundling of volume • Knowledge to bridge gaps in underdeveloped markets Better quality of product and delivery • Advanced Quality Management (AQM) with European and local technicians • Long term partnership with leading certified test labs and competitive prices • Comprehensive system for quality and social compliance audits • Partnership and integrated systems with leading consolidator and forwarder 5. USP‘s – Advantages of our Buying Offices KarstadtQuelle offers a unique combination of benefits for third party customers. G:\Hol_allg\General\Presentations\Fachhochschule Nürnberg

  10. 6. Customer Structure Previously established for the KarstadtQuelle organisation, the buying offices today already handle a substantial and growing volume for Non-Group Customers. Non Group Customer Other KQ Group Karstadt Neckermann D Quelle D Total sourcing volume 2005: € 1,1 billion G:\Hol_allg\General\Presentations\Fachhochschule Nürnberg

  11. 7. Trading volume by region and product group Our offices combine expertise in the local markets with fundamental product knowledge for many merchandising groups. Trading volume by regions Trading volume by product groups South-East Asia Other Indian Sub- continent Other Childrenswear Toys Shoes Brown Goods Eastern Europe Home textiles Hard-ware Sports Northern Asia/HK Under &Swimwear PC/Telco Textiles Western Europe White Goods Menswear House &Home Ladieswear G:\Hol_allg\General\Presentations\Fachhochschule Nürnberg

  12. 8. KQ IS AG – Services provided by the Buying Offices By delivering professional services in all phases of the sourcing process we support you in reaching your goals. Development of Collection 1 Order Development 2 3 Order Fulfilment • Market and supplier research • Travel preparation and support • Development of offer samples • Sample Management • Technical support • Purchase decision • Order follow-up • Texyard/GNX • Production release • Production follow-up • In-line and final inspections Order Paymentand Commission 5 6 Processing Claims Process Related Tasks 7 4 Logistics and Documentation • Payments and reimbursements of customers • Documentation and recording of commission • Merchandise claims • Delivery date claims • Follow-up and settlement of claims • System development • Reporting and controlling • Budgeting and capacity planning • Travel management bookings • Delivery of merchandise (outsourcing / 3rd party) • Handling export and shipping documents (outsourcing / 3rd party) G:\Hol_allg\General\Presentations\Fachhochschule Nürnberg

  13. 9. IPOS - KQ IS AG own order system The IPOS system constitutes the connection between your buying department and the buying offices. • Features • Up-to-date and online information about the status of each order • System can be accessed by all parties involved • Means of interaction between the buyer and the buying office • Technology • Web-based interface • Software based on QRS/Rockport development (Tradeweave) • Open system / interfaces to supplier and logistics systems G:\Hol_allg\General\Presentations\Fachhochschule Nürnberg

  14. Buyer‘srequest Pro-activeoffer Auction A Order Development Order Fulfilment Buyer‘s Request BO obtains offer from supplier B C Auction 10.1 Standard Core Process 1 SizeSet Production Inspection Offer SampleBuying / CounterSample Release of Buying / Counter Sample LabDip Logistics Execution Production Release Shipping Approval Order Placement Invoice / Payment Offer Sheet Lab Test Final In-Line Insp. Customer Sample Photo Supplier System Support: IPOS, PILOT, Target:AQM+ Finance / Administration OrderClearing G:\Hol_allg\General\Presentations\Fachhochschule Nürnberg

  15. 10.2 Standard Core Process 2 A Order Development Buyer‘s Request BO obtains offer by Supplier B C Auctions Sub process Responsible person Admin Supplier MC QM Cust, X Special instructions LINK to IT Total process Process step Productrequest ProducingCounter Sample Sending Counter Sample ... A1 A2 A3 ... Description:.................................................................................................................................... Execution:.................................................................................................................................... G:\Hol_allg\General\Presentations\Fachhochschule Nürnberg

  16. 10.3 Standard Core Process 3 – Process Overview “Order Development Textiles and Non technical hardware” 1 Textiles and Non technical hardware B BO obtains offer by Supplier A Buyer‘s Request Order Development C Auctions Buying / CounterSample Review Product Request: photo / descrip-tion / original sample Producing the Buying / Counter Sample Sending the Buying / Counter Sample Negotiations Order Placement 1A5 1A1 1A2 1A3 1A4 1A6 A Product Offer to Customer by BO Offer Sheet Sending the Offer Sheet Reviewing theOffer Sheet Confirmation / Sample Request Producing theOffer Sample Shipment of theOffer Sample Negotiations 1B1 1B2 1B3 1B4 1B5 1B6 1B7 1B8 B Order Placement Offer Sample Review 1B10 1B9 Preparation for an Auction Online Evaluation Final To-Do‘s before Auction starts Auction Auction Wrap-Up Ordering Buying /Counter Sample Producing theBuying / CounterSample Sending theBuying / Counter Sample 1C1 1C2 1C3 1C4 1C5 1C6 1C7 1C8 C Buying / CounterSample Review 1C9 Order Placement 1C10 G:\Hol_allg\General\Presentations\Fachhochschule Nürnberg

  17. 10.4 Process Overview “Order Fulfilment” Textiles – Non technical hardware – Technical hardware Non technical hardware 1 2 Textiles Order Fulfilment 3 Technical hardware 1/13b Buying / CounterSample Inspection Releasing theBuying / CounterSample Lab Dip Photo Sample Size Set Lab Test Production Release Production 1/11 1/12 1/13a 1/13c 1/14 1/15 1/16 1 In-line Inspection End of Production / Final Inspection Shipping / TransportRelease ETD Shipping / Transport ETA (estimatedday of arrival) Arrival 1/17 1/18 1/19 1/20 1/21 1/22 Buying Sample Inspection Releasing theBuying Sample Production Release Photo Sample Production 2/11 2/12 2/13 End of Production / Final Inspection 2/17 2/18 Packing- & Quality- Sample Test 2/15 2/16 Shipping / TransportRelease ETD 2/14 2 Shipping / Transport 2/19 2/20 2/21 ETA (estimatedday of arrival) Arrival Photo Sample Packing & Quality Sample Test Production Release 3/13 3/14 3/12 Production 3/15 End of Production / Final Inspection 3/16 Shipping / TransportRelease ETD 3/17 3 3/18 Shipping / Transport Arrival 3/20 ETA (estimatedday of arrival) 3/19 G:\Hol_allg\General\Presentations\Fachhochschule Nürnberg

  18. 11. C.I.S. Screen Shot / ‘s Request Size Set Buyer Production Payment / Counter Placement Inspection Sample Test Counter Sample Production Release Logistics Execution Dip Shipping Approval Sample Lab active Offer Pro- Release of Buying Offer Sheet / . Lab Offer Line Insp Buying Invoice Order Final Sample Auction Photo In- System Support: IPOS, PILOT, Target :AQM+ Finance / Administration OrderClearing A Buyer ‘s Request Order Order BO obtains offer B by Supplier Development Fulfilment C Auction Productrequest ProducingCounter Sample Sending Counter Sample ... A1 A2 A3 ... Description:The buying office passes all information received to the supplier. In some cases there are several suppliers requested to make the buying / counter sample Execution:Depends on the request, photos per e- mail, sketches per fax or mail, samples per courier service Admin MC QM Supplier Customer X X Special instructions LINK to operational IT system G:\Hol_allg\General\Presentations\Fachhochschule Nürnberg

  19. 12. Li & Fung Li & Fung generates new options for the international sourcing – Countries, suppliers, more favorable buying conditions….. Comparison of important operating figures of KQIS and Li & Fung Advantages Li & Fung • Economies of scale for Li & Fung/much more buying power • Li & Fung with higher presence in sourcing markets • Longer payment terms for KQ Turnover 2005 (in bn. EUR) Offices Countries Number of suppliers Number of employees 1,2 26 20 ~2.000 ~1.000 ~5,5 731) 41 ~7.000 >7.000 L&F is world market leader in international sourcing! 1) There of several sales offices (London, Amsterdam, div. USA) G:\Hol_allg\General\Presentations\Fachhochschule Nürnberg

  20. 13. C.I.S. Screen Shot … as well as more services for KQ Comparison of operative services of KQIS and Li & Fung Headline   Order-Management   Quality Inspection   Documentation   Sourcing (fabrics, raw materials)   Financial Services (Payment)   Volume Increasing – Positive price effects Commission rate stays the same! G:\Hol_allg\General\Presentations\Fachhochschule Nürnberg

  21. Pudong Shanghai 1990 G:\Hol_allg\General\Presentations\Fachhochschule Nürnberg

  22. 15. Pudong Shanghai 2005 G:\Hol_allg\General\Presentations\Fachhochschule Nürnberg

  23. Resistant against mistakes Labor intensiv Brand orientation Open legal frame High staff-rotation Polypol Fast growing 16. How to describe Emerging Markets? G:\Hol_allg\General\Presentations\Fachhochschule Nürnberg

  24. Thank you for your kind attention G:\Hol_allg\General\Presentations\Fachhochschule Nürnberg

  25. Contact: Carsten Wolff Managing Director KarstadtQuelle International Services AG Professional Buying Services Worldwide Phone: +41-71-274 63 33 Fax: +41-71-274 63 31 Email: carsten.wolff@karstadtquelle.com G:\Hol_allg\General\Presentations\Fachhochschule Nürnberg

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