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Take the Lead Employee “What Didn’t Work”

Take the Lead Employee “What Didn’t Work”. Call backs in a timely manner Make notes on the TTL when call back were made Rep’s not reading the notes on the TTL submission form Follow-ups Closing leads in a timely manner. Take the Lead “What Worked”. Loved the extra cash

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Take the Lead Employee “What Didn’t Work”

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  1. Take the Lead Employee “What Didn’t Work” • Call backs in a timely manner • Make notes on the TTL when call back were made • Rep’s not reading the notes on the TTL submission form • Follow-ups • Closing leads in a timely manner

  2. Take the Lead “What Worked” • Loved the extra cash • Liked the group Lunches • Extra incentives appealing

  3. Take the Lead Additional Incentive’s • Drawing’s above and beyond the company wide incentive monthly/quarterly • Drawing $25 Amex gift card for entered leads/Sales (numbers tbd) • Time off • Dinner for 2 at a nice Restaurant • Lunch for group • Tee Shirt’s • Concert Tickets (local area’s) • Memberships to local Health Club • Gas Cards

  4. Take the Lead Encouragement drivers • Letter from East Region VP • Make sure all employees had “cheat sheets” products and pricing for area’s • Talking points to make employee comfortable talking to customers • E-mail's of encouragement weekly • “I saw you enter that lead” keep up the good work! • Contest between work groups…most leads entered

  5. Would encourage employees to submit more leads • Constant reminder/encouragement to enter leads • Payouts in a timely manner

  6. Announcing the New Take the Lead Award Structure Connecting you to the world! Good News! Take theLead now includes Frontier’s newest product lines and a simplified rate structure. The new structure is effective Monday, May 21, 2007. Managers and supervisors, please post this material for all employees. Have YOU Taken the Lead? Award Structure 1225 Jefferson Road Rochester, NY 14623 Ph: 585-777-LEAD Please visit the Take the Lead site on the Link for further program info: http://home.fcinternal.net/take_the_lead/default.asp?ID=2

  7. 2007 Take the Lead Award Structure Product Award Amount Commercial Services (Customer did not previously subscribe to any of these products) Business HSI (1-3 year contract) $115.00 Business HSI (month-to-month) $85.00 Business Services – recurring maintenance $80.00 Business Services & Frontier Business Unlimited packages *4% (award determined by % of monthly cost and term of contract) Access Line $15.00 Residential Services (Customer did not previously subscribe to any of these products) Triple Play Package (Digital Ph, H.S.I. & Dish, 1-2 year contract) $70.00 Double Play Package (Digital Ph & H.S.I or Digital Ph & Dish, 1-2 year contract) $50.00 Single Play Package (Digital Ph - Access line, Features, Unltd LD,1-2 year contract) $45.00 H.S.I. Ala Carte $35.00 Dish Networks Ala Carte $25.00 Long Distance (Unlimited & Block of Time) $15.00 Access Line $15.00 Purchase of equipment (residential) $3.00 Upgraded Services (Customer previously subscribed to one or more of these products) Single Play - Digital Phone (upgrade - customer already had unlimited LD) $30.00 High Speed Internet (Speed Upgrade) $25.00 Dish Networks (Bolt on) $25.00 Other Qualifying Services Frontier1 $7.00 Frontier Complete Care $4.00 Internet (Dial-Up) $10.00 Immediate Wire Assurance $7.00 Jacks/Outlets $7.00 Modem Upgrade (to new 6520 wireless router) $4.00 Web Hosting 6% (award determined by % of monthly cost and term of contract) Wire Care $3.00 Winback $25.00 + services that qualify

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