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FIIS F oundations

FIIS F oundations. February 7, 2005. Overview of FIIS FIIS Departments Smithfield Highlights FIISnet Q & A. Agenda. Fidelity Investments Institutional Services Company, Inc. (FIIS) We distribute Fidelity products, programs and services through a variety of financial institutions

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FIIS F oundations

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  1. FIIS Foundations February 7, 2005

  2. Overview of FIIS FIIS Departments Smithfield Highlights FIISnet Q & A Agenda

  3. Fidelity Investments Institutional Services Company, Inc. (FIIS) We distribute Fidelity products, programs and services through a variety of financial institutions Banks Insurance Companies Broker/Dealers Financial Planners Pension Fund Administrators Who we are

  4. FIIS Stats *Headcount and financial data as of 9/30/04

  5. Fidelity’s products, programs, and services are sold three ways: Directly to the public Through company sponsored retirement plans Through intermediaries Where do we fit?

  6. FIIS 2005 Core Strategies • Grow number of advisors • Diversify asset base • Further pursue bank market and protect our position in Insurance • Protect and expand IMM • Improve quality of the customer experience • Better position FIIS in the marketplace

  7. Fidelity Advisor Funds Fidelity Advisor World Funds Fidelity Destiny Plans Fidelity Institutional Money Market Funds Sub-Advised Portfolios Fidelity Variable Insurance Products (VIP) Portfolios What do we sell?ProductsFIIS offers a wide range of investment products specifically for investment professionals.

  8. FIIS strives to develop programs that will help firms and investment professionals grow their business. Fidelity Advisor Charitable Gift Fund (ACGF) Fidelity Advisor 529 Plan Retirement Income Services What do we sell?Programs

  9. Fidelity Advisor 403(b) Plan Fidelity’s Advisor-delivered 401(k) serves companies with 10-1,500 participants with more than 100 investment options across all styles, and includes: Premium Service Program Premium 100 Service Program Fidelity Advisor Traditional, Roth, and Rollover IRAs Fidelity Advisor SEP and Simple IRAs What do we sell?Retirement

  10. Institutional Model Advisor Model Fidelity Product Fidelity Product Client Home Office Client Home Office Client Salesforce FIIS Salesforce Investment Professional Investment Professional Investor FIIS Sales Strategy

  11. FIIS Organization Joe LoRusso President Bill Loehning Institutional Distribution Group John Lunter Chief Financial Officer Marty Willis Marketing & Product Management Bob Dwight Client Services Rick Federico Chief Information Officer Don Holborn Advisor Distribution Group Nancy Whitney Human Resources

  12. Institutional Distribution Group (IDG) • Bill Loehning,Executive Vice President Responsible for providing sales and relationship management support to institutional clients and prospects. Fidelity products, programs and services are distributed through the client firm’s sales force to investment professionals.

  13. Institutional Channel Management Inside Sales Division Insurance Business Unit Bank Business Unit Cash Business Unit Destiny Business Unit Institutional Distribution Group (IDG)

  14. Advisor Distribution Group (ADG) • Don Holborn, Executive Vice President Responsible for providing sales and relationship management support to advisor broker/dealer clients and prospects. Fidelity products, programs and services are distributed through FIIS' sales force to investment professionals.

  15. Eastern and Western Regional Sales Offshore Retirement Relationship Management Sales Development Inside Sales Advisor Distribution Group (ADG)

  16. Marketing • Marty Willis, Executive Vice President Responsible for providing marketing strategy and support to IDG, ADG and Retirement channels. Create and distribute marketing collateral designed to help meet our sales goals.

  17. Advisor Marketing Investment Consulting Services (ICS) Investment Product Management & Development Marketing Communications (Marcom) Program Management Strategic Marketing Marketing

  18. Client Services • Bob Dwight, Senior Vice President Supports the FIIS business by providing transaction processing and record-keeping for the transfer agent, Fidelity Investments Institutional Operations Company, Inc. (FIIOC), as well as intermediary support and relationship management for FIIS clients.

  19. Client Services consists of four business units: Advisor and Institutional Call Services Business Development Operations Services Transaction Processing Client Services

  20. Technology • Rick Federico, Executive Vice President and Chief Information Officer Technology’s mission is to deliver timely solutions to our business partners through the innovative application and development of cost-effective technologies.

  21. Architecture and Planning Customer Relationship Management Technologies Products and Processing Sales and Service Technologies Shared Services Technology

  22. Finance and Risk Management • John Lunter, Senior Vice President and Chief Financial Officer Finance has oversight responsibility for all financial functions within FIIS. Risk Management provides an integrated framework of risk management practices, standards, controls and support services in order to advance FIIS' business objectives.

  23. Shared Financial Services Distribution Business Support Business Planning & Analysis and Marketing Business Support Client Services and Technology Business Support Finance

  24. Risk Management • Compliance Oversight Team (COT) • Marketing Review • Transfer Agent (TA) • Contract Management • Business Contingency Planning

  25. Human Resources • Nancy Whitney, Senior Vice President The Management Effectiveness team works with FIIS managers to: • Help develop leadership capabilities • Handle workforce issues • Help develop teams through managing talent and succession planning

  26. Benefits/Payroll (NetBenefits) HR Solutions Management Effectiveness Core Human Resources HR Solutions 1-800-835-5099 Human Resources Functions

  27. Outstanding Achievement and Outstanding Leader Awards FIIS Today Smithfield Site Sebastian’s FitCorp-Liz Cecere Volunteer Opportunities-Robin Smith Les Concierges-Martha Cox In Case You Haven’t Heard

  28. FIISNet Demonstration http://fnw.fmr.com/fiisnet/

  29. Q & A

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