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Stakeholder forums:

Stakeholder forums:. Statistics: Duplicate ID Cases:. Challenge: Clients non responsive Provincial strategy – telephone contacts, call out letters. Late Registration of Birth Cases:. Outreach Programmes:. Assistance to victims of fire disasters.

akeem-graves
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Stakeholder forums:

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  1. Stakeholder forums:

  2. Statistics: Duplicate ID Cases: • Challenge: • Clients non responsive • Provincial strategy – telephone contacts, call out letters

  3. Late Registration of Birth Cases:

  4. Outreach Programmes:

  5. Assistance to victims of fire disasters • Successfully assisted victims of fire disaster to obtain their ID documents free of charge prior the Elections • Made arrangements with DLG&H to take photos free of charge • Areas serviced: • Ekanana, Ward 40, Gugulethu • Taiwan Community (Khayelithsa) – 2 affected • Cape Winelands – Khayemandi – 736 affected, • Hillside Informal Settlement (Grabouw) - 58 adults & 20 children. • Masiphumele (Wynberg) – 252 Children issued with BC, +- 5000 ID 7 and Temp Ids issued.

  6. BENEFITS TO CLIENTS & DHA

  7. LINK TO MINISTER’S PA Objectives identified for the QMS Links to strategic DHA objectives

  8. 4 Electronic Queue Management System Clients sit and wait while keeping an eye on the screen for their ticket number to be called to a specific counter. The QMS Servers A Graph from one of the reports available – this one shows clients per service (the red part depicts where service levels were exceeded) Training management on the QMS in the fingerprint room

  9. Immigration Services overview:

  10. Immigration Services overview:

  11. Immigration Services overview:

  12. Achievements • Immigration Services:

  13. Statistics Permiting:

  14. Zimbabwean Dispensation Project: • As a result of an agreement between the South African and Zimbabwean Governments • Aim: to document all undocumented Zimbabwean Nationals • Operational Challenges: • Clients do not have supporting documents or Passports

  15. Statistics: Law enforcement / Inspectorate Units 1st Quarter 2011/2012 (April 2011 – June 2011)

  16. Key statistics: Cape Town Airport

  17. Key statistics: Cape Town Harbour

  18. Key statistics: Passenger Liners: Cape Town Harbour continued

  19. Overview : Refugee Affairs

  20. Refugee Affairs: Overview and achievements continued

  21. Statistics: • 55% Manifestly unfounded, • 33 Unfounded, • 6% Refugee Status granted

  22. Future plans: • Monitoring and evaluation of staff / office performance • Improved queue management • Improved query management • Focus resources on Hospitals and High Schools • Form partnership with Provincial Security Cluster to assist with detection & deportation if illegal foreigners (MU cases) • Telephone surveys in an attempt to improve response times

  23. Thank you Questions & answers

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