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RemoteWare - Beyond Polling

RemoteWare - Beyond Polling. <presenter name, title> <date>. Sybase Confidential Propriety. . Agenda. What is RemoteWare? What do customers use RemoteWare for? Why do customers buy RemoteWare?. RemoteWare is….

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RemoteWare - Beyond Polling

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  1. RemoteWare - Beyond Polling <presenter name, title> <date> Sybase Confidential Propriety.

  2. Agenda • What is RemoteWare? • What do customers use RemoteWare for? • Why do customers buy RemoteWare?

  3. RemoteWare is… • A powerful process automation engine that enables and supports your frontline, primarily retail, applications through: • Scheduled, centrally managed connections • Intelligent folder and file transfers • File and folder commands • System and Windows registry commands • If-Then logic • Bandwidth Optimization • Rich extensibility

  4. RemoteWare Combines • Process Automation • + • Heterogeneous Client OS • + • Bandwidth Optimization • + • Scalability • + • Support

  5. Process Automation • File and Folder Movement • Extensive Logic • System and User Variables • File and Folder Commands on server and client • File, Folder and Disk size • Reboot Command • Registry Commands • Execute programs on server and client • Interactive Session • Remote Control – Windows clients

  6. Process Automation • Powerful & Flexible Central Scheduler • Inbound / Outbound Initiated • Dependent Sessions • Process-Only Sessions • Retries & Alternative Resource • Session Recovery • Extensive Logging and Reporting

  7. Highly Extensible – easy to integrate • Configuration Files • Text files to allow other applications to administer server, create & modify clients, client groups, sessions, work objects • Published APIs • Server – monitor server status (jobs running), create & modify sessions, clients and work objects • Client – monitor & initiate client connections, load/unload client • Command Line • Client and Server • SQL • Session history, file transfer logs and server message logs are stored in SQL tables so that polling results can be shared with other applications.

  8. Heterogeneous Client Systems • Windows – NT, 98, 2K, XP, WePOS • Linux • IBM 4690 POS • Unix – SCO, AIX, HP-UX, Unixware/AT&T • DOS • OS/2 • VMS

  9. Bandwidth Optimization • Scheduled & controlled • Compression • Checkpoint Restart • Differencing: File and Byte Level • Offline Processing • Segmented file delivery • Flexible packet/window sizes • TCP/IP and Native Async

  10. Scalability

  11. Support • 800+ Customers • Operating • 425,000 RW Basic clients • Plus 480,000 RW Client Products • In 37 countries • 58% in NA • 38% in EMEA

  12. Support • Years of RemoteWare Experience in the current team: • Product Support = 60 years • Quality Assurance = 30 years • Development = 52 years • Product Management = 8 years • In the customer base: • Average of all 800 Customers = 8 years • Largest 25 Customers = 11 years average • Largest 100 Customers = 10 years average

  13. What do customers use RemoteWare for?

  14. QSR – 12,000 stores - Prospect • Challenges • Data collection – item sales, marketing promo results • Provide data to make franchisees more successful • Timely menu updates to 3-4 different POS systems • Cut operational costs • Ability for ad-hoc data retrieval and reporting for marketing and franchisees • 100% Franchises • Two major brands • XP & Linux over DSL, connect to Unix backend processes • Solution • RemoteWare, ECF’s to automate group assignments

  15. QSR - 2,500 stores • Challenges • Data collection – sales, orders • Messages to stores • Anti-Virus updates to stores • OS patches, software to stores • Remotely troubleshoot and correct system problems • Company-owned & Franchises • NT, OS/2, XP store systems over VSAT & DSL • Solution • RemoteWare, Portable

  16. Casual Dining - 650 stores • Challenges • Data collection – sales • Software distribution • New hire paperwork • Reports to store managers • Ad-hoc data collection & reporting • Integrating event driven sessions • Solution • RemoteWare, ECFs for backend integration, client APIs

  17. Fine Dining - 300 stores • Challenges • Data collection – sales, food orders • Software distribution • New hire paperwork • Reports to store managers • Operations & training manuals, Menus • Simplify store manager tasks • Solution • RemoteWare, Subscriber for manuals & menus, Workshop to control manager work

  18. C-Store - 1,400 stores • Challenges • Data collection – sales, fuel tank levels • Price file updates • Reports to store managers • OS & Application updates • Solution • RemoteWare, ECFs for backend integration

  19. Discount Store - 6,300 stores • Challenges • Data collection – sales, orders, payroll • Price file updates • Reports to store managers • DOS async now, moving to XP frame • Support for mirrored data center • Solution • RemoteWare, ECFs for backend integration, Console Manager to sync RW Clusters in 2 data centers

  20. Hardware Store - 5,000 stores • Challenges • Price file updates – 80,000 skus with graphics • Collect orders • All franchise stores • Single management of 80 POS systems on DOS, Windows, Linux & Unix over dial, dsl, cable • Solution • RemoteWare, ECFs for backend integration, Interactive session for tech support

  21. Unattended Kiosk - 15,000 machines • Challenges • Collect financial transaction history • Retrieve system status/health • Distribute application updates • Remote management & troubleshooting • Async, XPe • Solution • RemoteWare, ECFs for backend integration, Interactive session for tech support, Portable for regional technicians

  22. National Grocery Store - 4,500 clients • Challenges • Data collection – sales, tank levels • Application updates • Price file updates • Remote management & troubleshooting • Pharmacy data security • Single management of Windows, Unix, 4690, Linux • Solution • RemoteWare, ECFs for backend integration

  23. Consumer Electronics - 4,500 stores • Challenges • Collect sales data • OS & Application updates & patches • Price file updates • Inventory transfers • Distribute reports to store managers • Remote management & troubleshooting • Solution • RemoteWare, ECFs for backend integration & ad hoc sessions, client API’s load & initiate sessions, Interactive Session for help desk support

  24. Retailers use RemoteWare for • “Polling” - Scheduled retrieval of: • Daily sales files • Time & attendance / payroll information • Store Inventory • Orders & Delivery files • POS Updates • Send updates price files • Deploy & install POS applications and new versions • Systems Management • OS patches • Maintenance • Other • Store Management / Compliance Docs • HR Docs • Store Layout Docs • Marketing/Promotions Docs

  25. Beyond Polling….. • Can you install a patch to an application in all 600 store locations -- tonight? • Key application data has become corrupted on a store system. Do you have backups? How quickly can you restore data? • Will you have the latest virus signatures on your store systems in time to detect a deadly virus? • You’re ready to upgrade a store application. Do you know how much hard disk space remains on each system? What other software is installed and running? • How quickly can you integrate the 50 new stores from the company you just acquired? • … RemoteWare customers can!

  26. Beyond Polling • Add on products for RemoteWare Windows Clients • Remote Control • Software Manager • Inventory Manager • Subscriber • Workshop • Multicast

  27. RemoteWare Technical Benefits • World’s Best Polling Engine • Polling – automated and scheduled data exchange… inbound or outbound • Asset Management of software and hardware • Software Distribution • Remote Maintenance & Control • Bandwidth Optimization • Data Subscription and Content Management • Process Automation • Application Integration via API or command files • Detailed reporting and logging

  28. RemoteWare Business Benefits • Increased reliability of business-critical data exchange • Reduced communication expense through efficient data communication • Decreased operation and support costs • Improved productivity of remote workers through timely data / software distribution • Increased effectiveness of IT support • Managed IT assets – software and hardware

  29. Thank You

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