5. Tour operators and sustainability

1. 5. Tour operators and sustainability Why is it relevant? Growing consumer demand / expectation Presure from society (e.g. NGO‘s) Reputation of company (risks) Being an attractive company for employees Sustainable companies perform better !  Corporate Social Responsibility (CSR)

2. 2. Tour operators and sustainability Standards and logo for sustainable suppliers • Common TO sustainability standards for Hotels • Logo’s in catalogues 2009  15 % increase

3. 2. Tour operators and sustainability

4. European Tour operator associations expect their members to work towards sustainability ANVR, Netherlands  FTO / ABTA, UK  ABTO, Belgium  ASR, Germany  ASTOI, Italy

5. 4. Tour operators and sustainability • Areas of management / influence • Internal management (environment, social) • Product development (selecting suppliers) • Suppliers and Sustainability (motivating suppliers) • Co-operation with destinations • Customer communication

6. Travelife supports an integrated and efficient introduction of sustainability within Tour operators

7. 5. Tour operators and sustainability Travelife instruments and tools: A. Management system B. Training C. Suppliers Sustainability System D. Reporting E. Market place

8. A. Travelife management system  Commitment & Capacity building  Baseline assessment Reporting  Sustainability Policy declaration  Monitoring Action planning and implementation

9. 4. Tour operators and sustainability • Travelife obligatory requirements  Sustainable tourism co-ordinator  Training / qualification  Policy statement •  Obligatory actions •  Forbidden products and services  Standardization in reporting

10. 4. Tour operators and sustainability • B. Travelife Training  Online training Including best practices Online exam and Travelife certificate English, Dutch and Spanish

12. 4. Tour operators and Sustainability C. SuppliersSustainability System Standards for suppliers (e.g. Hotels) 140 Social and environmental criteria Certification system Common data-base (all suppliers) “green” logo’s in catalogues

14. www.its4travel.com Feedback Travelife handbook

15. Checklist

16. Common TO logo for sustainble products First Choice Winter 2008 Virgin Holidays Winter 2008

17. 4. Tour operators and sustainability • D. Action planning and reporting  Based on 150 different solutions • Yearly reporting to the TO association • Online

18. Internal management: social • Action planning and reporting • Trade union membership • Formal contracts • Healthcare insurance • Pension funds • Education opportunities • No discrimination • Preference for local staff • Complains procedure for staff

19. Internal management: environment • Action planning and reporting • Promotional materials of sustainable paper • Sustainable purchasing • Energy reduction • Waste reduction and recycling • Water saving • Soft Mobility • Staff training and awareness raising

20. Supply Chain Management • Action planning and reporting • Prefer environmentally friendly transport • Carbon compensation by suppliers • Prefer with sustainable accommodations • Prefer local restaurants • Chose excursions supporting local communities • Activities comply with sustainability standards

21. Costumer Communication • Action planning and reporting • Communicate your sustainability policy • Inform about do’s and don’t in the destination • Provide code of conducts to clients on sensitive activities • Inform clients about carbon compensation opportunities • Inform about illegal souvenirs • Promote client donation to local projects

22. 4. Tour operators and sustainability E. Travelife Market Place  European tour operators are actively looking for “sustainable” partners & suppliers  Global overview of existing “sustainable” suppliers  Accommodations, excursions, incoming tour operators

24. Travelife: also for incoming tour operators !

25. Distinguish yourselve from competitors and be ready for the future…. ….take sustainability seriously We can support you !