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VC launches refurbished Library

ILM Level 5.02: Managing Improvement Rutland Building, 17 th February 2014 Dr Graham Walton, Head of Planning and Resources, Loughborough University Library. VC launches refurbished Library. Library refurbishment celebration cake. New group study room. Level 4 with natural lighting.

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VC launches refurbished Library

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  1. ILM Level 5.02: Managing ImprovementRutland Building, 17th February 2014Dr Graham Walton, Head of Planning and Resources, Loughborough University Library

  2. VC launches refurbished Library

  3. Library refurbishment celebration cake

  4. New group study room

  5. Level 4 with natural lighting

  6. Study spaces on Level 4

  7. New staircase from Level 3 to Level 4

  8. New Library Entrance

  9. Proposed extent of refurbishment

  10. Challenge for Library to produce business case that persuades University to find £4,800,000 when • Recession which impacts on University income • Many other demands on University income • View that with digital information, why invest in developing the Library building

  11. Business Case 1: Library users are dissatisfied with the number, range and quality of the study spaces provided. • Increase the size of the library overall for more of everything • Make the library bigger since there's only one library for the whole university • More places to study - • More Desks • More space for group/individuals i.e. like level 3, • Larger quiet areas • more social learning environment • Increase in the amount of both personal and social study areas would be great • Only 65% were very or fairly satisfied with study facilities • Source: Walton, G. (2010) Loughborough University Library general user survey: 2009, Loughborough University Library http://www.lboro.ac.uk/library/about/PDFs/usersurvey2009.pdf

  12. Business Case 2: Students experience difficulties in accessing a networked PC in the Library • Only 41% people were very or fairly satisfied with Library PC provision (ranked 14th overall regarding satisfaction) • Improving access to PCs was the second highest on users’ wish lists for developing Library services • Source: Walton, G. (2010) Loughborough University Library general user survey: 2009, Loughborough University Library http://www.lboro.ac.uk/library/about/PDFs/usersurvey2009.pdf

  13. Business Case 3: Library building attracts negative comments from its users Stephens, D and Estall, C. (2011) Pilkington Library: a values survey of staff and users to hep develop the library brand and its marketing, Loughborough University Library.

  14. Business Case 5: In terms of study spaces per student, Loughborough University Library compares very poorly • Loughborough University has 1:11 Library seats per undergraduate compared with 1:7 averages for 1994 Group Universities. 15 out of 18 • Loughborough University has 1:11 Library seats per undergraduate compared with the 1:8 averages for the East Midlands. • SCONUL (2010) SCONUL Annual statistics: 2008 – 2009, SCONUL

  15. Business Case 4: The Library has increased its study spaces as much as it can - no further options • Seating/study space increases: • Between 2008/09 and 2009/10 11% • Between 2009/10 and 2010/11 0.6% • Between 2010/11 and 2011/12 (so far) 0%

  16. Business Case 6: When selecting a university, prospective students and their parent increasingly see the provision of a spacious, modern university library as a key quality indicator • At recent University Open Days, the Library has had more visitors coming to the Library to review services and facilities

  17. Business Case 7: Refurbishing the Library will be cost effective • Loughborough University Library - estimated costs per additional study space - £16,000 • Leicester University Library - costs per additional study space - £21,300 • Durham University Library - costs per additional study space - £18,500

  18. Business Case 8: Refurbishing the Library will be good environmentally • Reduction in energy consumption from the proposed refurbishment is 63,343 kWh which = 40.5% reduction and an annual reduction in carbon emissions of 12.7 tonnes

  19. Business Case 9: The Library building is heavily used and the level of use is increasing annually • Percentage increase in usage • Between 2008/09 and 2009/10 16% • Between 2009/10 and 2010/11 8% • Between 2010/11 and 2011/12 7% • Source: SCONUL (2011) SCONUL Annual statistics: 2009 – 2010, SCONUL

  20. Business Case 10: Researchers and postgraduates have identified the need for an effective silence space Source: Walton, G. (2010) Loughborough University Library general user survey: 2009, Loughborough University Library http://www.lboro.ac.uk/library/about/PDFs/usersurvey2009.pdf

  21. Business Case 11: The Library has a very high profile as most students use the building

  22. Lessons learned about data to support business cases • Lesson 1: Comparative data with competitors is very powerful • Lesson 2: Evidence from sources outside Library is influential • Lesson 3: Good to mix qualitative and quantitative data • Lesson 4:Must tie in data with needs of wider university (attract students/ provide high quality/ be cost effective)

  23. Lessons learned about data to support business cases • Lesson 5: Collect and analyse data continually. You don’t know when it will be needed • Lesson 6: Digital metric data is useful but it needs to be made meaningful • Lesson 7: Data visualisation is key. Too much data is presented as tables or pie charts • Lesson 8: Know when to stop collecting data/drilling down/ cross tabulating

  24. Library staff celebrating the new Library

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