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General aspects

General aspects. General aspects - to be checked during visits to BOs by mail overseers: Enquiry into petty complaints about working of the BO Delivery efficiency of BO LB clearance Assistance in Cent Percent Verification Verification of SB-46 notice Half Margin Memo verification etc.,

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General aspects

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  1. General aspects • General aspects - to be checked during visits to BOs by mail overseers: • Enquiry into petty complaints about working of the BO • Delivery efficiency of BO • LB clearance • Assistance in Cent Percent Verification • Verification of SB-46 notice • Half Margin Memo verification etc., • Assist Sub divisional head for enquiry • Focus on non observation of rules & procedures by BPM & GDS MD/ MC. • Collect relevant records as directed

  2. General aspects Nature of petty complaints • Non /wrong /delayed delivery of articles by the GDS • Non/wrong /delayed payment of money orders • Misconduct of BPM/GDSMD in the office • Late despatch of BO bags • Non attendance of the GDS MC for conveyance of BO bag. • Non visit of GDS MD to attached villages for delivery • Accepting illegal gratification to deliver/payment of articles/money orders • Improper maintenance of postman book and village visit book • Delay in opening of BOs • Non clearanceof letter boxes  • Letter box without lock and damage of lock and loss of letter box

  3. General aspects • Enquiry on complaints only on direction of the Sub Divisional Head • Submit report to Sub divisional Head • After recording in Weekly Diary • Whether the complaint is true? • What is the actual irregularity? • Non violation of any departmental Rules and procedures • From whom the statements were obtained. • The details of records seized  • Details of enquiry

  4. General aspects Assistance in Cent Percent Verification • Mail overseer should • Ensure supply of list of balances of all accounts standing in the BO • Obtain pass books from the depositors • Check the balances of the account and date of each deposit and withdrawal • Report matter to the Sub Divisional HeadIn case of discrepancies

  5. General aspects • Verify the remarks of undelivered SB -46 notices issued • Return the same with the result of your verification • If you deliver any notices during verification obtain acknowledgement for the same • Check the contents of the BO bag with BO slip • Examine the cash bag & weight • Examine accountable articles received through the BO bag

  6. Statistics • Compare the corresponding totals in BO A/c of previous year. • If there is a decrease, analyze the reason • Achievement of targets fixed for • Opening of new accounts • PLI/ RPLI • Philatelic deposit accounts

  7. General aspects • In case of extraordinary circumstances causing disruption of services - • Theft • Fire accidents • interruption of mail service due to floods, earthquakes etc • On the directions of the Sub Divisional Head • Proceed to the spot immediately • Make enquires & arrangements as may be possible • Be ready to work as GDS, if need arises • Carry out duties of GDS along with your regular duties

  8. General Aspects • As per directions of the Sub Divisional Head • Confirm the updation of all BO records • Assist in • Settlement of OMs • Minus balance verification • Verify • Stock register • Book of postmarks • Check if SS book contains • Remarks in red ink for • Closed accounts/accounts closed on transfer • New accounts

  9. General Aspects • Motivate BO staff to perform better • Train newly appointed BPM/GDSMD/GDSMC • Guide the GDS BPM/GDS MD/GDS MC for achieving business targets • Assist in conducting RPLI, SB related melas

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