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Enhancing ERP System with RFID: Logistic Process Integration and Exception Handling

Enhancing ERP System with RFID: Logistic Process Integration and Exception Handling. Introduction. Traditional stand-alone ERP systems are inadequate to handle the current requirements of logistics applications Solution: integration of RFID and mobile technologies with Web-enabled applications

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Enhancing ERP System with RFID: Logistic Process Integration and Exception Handling

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  1. Enhancing ERP System with RFID: Logistic Process Integration and Exception Handling

  2. Introduction • Traditional stand-alone ERP systems are inadequate to handle the current requirements of logistics applications • Solution: integration of RFID and mobile technologies with Web-enabled applications • Enables management to utilize accurate information for analyzing business performance and quick decision • Help the integration of logistic processes and the handling of exceptions in key business processes

  3. What is RFID? • Radio Frequency Identification • A generic term for technologies that use radio waves to automatically identify people or objects • a technology that uses radio-frequency waves to transfer data between a reader and a movable item to identify, categorize, track... • There are several methods of identification but the most common is to store a serial number that identifies a person or object on a microchip that is attached to an antenna • The antenna enables the chip to transmit the identification information to a reader • The reader converts the radio waves reflected back from the RFID tag into digital information that can then be passed on to computer systems Dickson Chiu 2006

  4. Tag Insert RFID System Components(block diagram) Reader Antenna Asset/Tag Asset Firmware TCP/IP ~ Host Power Application Software Customer’s MIS API Dickson Chiu 2006

  5. Stakeholders

  6. Process integration conceptual model

  7. Web-enabled system with Mobile Users Infrastructure

  8. Integration of RFID with ERP System

  9. Overall system integration

  10. Selected data integration scheme

  11. Receiving process with RFID

  12. Shipping process with RFID

  13. Typical system flow

  14. Example exceptions handling

  15. Example exceptions handling (2)

  16. Example exceptions handling (3)

  17. Summary • User benefits • Powerful and user friendly to perform their daily operations. • Improved organizational interoperability and connectivity • Anytime anywhere system and information access • Overcome tedious and error-prone manual exception handling • Management’s benefits • Costs against the benefits - productivity • Customer service quality - consistent handling of the exceptions • IT Staff’s benefits • System development and maintenance efforts improved • Systematic fine-grained requirements elicitation (of exceptions) • Capturing requirements from domain specific knowledge (of exceptions)

  18. Future Work • Performance measurement • Other unexpected exceptions and events • Artificial intelligence in handling the exception events • Agent-based assistance to internal staff and external users • Empirical measurements of the improvement of staff performance and customer satisfaction

  19. Question and Answer Thank you! Contact: dicksonchiu@ieee.org

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