1 / 52

It’s Not Only What You Say, But How You Say It

Appreciative Advising & Nonverbal Communication. It’s Not Only What You Say, But How You Say It. Hello. Thanks for joining us this morning. JOYA KONIECZNY, Supervisor of Undergraduate Academic Advising. ARIN ELY, Supervisor of Enrollment and Academic Advising. Now it’s your turn.

amalie
Télécharger la présentation

It’s Not Only What You Say, But How You Say It

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. Appreciative Advising & Nonverbal Communication It’s Not Only What You Say, But How You Say It

  2. Hello. Thanks for joining us this morning. JOYA KONIECZNY, Supervisor of Undergraduate Academic Advising ARIN ELY, Supervisor of Enrollment and Academic Advising

  3. Now it’s your turn.

  4. Overview of Nonverbal Communication Advising Theory Implementation & Examples What to expect:

  5. Perceptions: what do you see?

  6. Perceptions: what do you see?

  7. Perceptions: what do you see?

  8. Nonverbal communication

  9. Nonverbal communication • Nonverbal Communication

  10. Nonverbal communication

  11. Nonverbal communication

  12. Nonverbal communication

  13. Nonverbal communication

  14. Nonverbal communication

  15. Nonverbal communication

  16. Nonverbal communication

  17. Nonverbal communication

  18. Nonverbal communication

  19. Nonverbal communication Word Choice & Language Devices

  20. Mirror Activity

  21. People working together to construct meaning Filters we choose to place over our realities When information comes into contact with existing knowledge / experiences Social constructivism Appreciative Advising (AA) is a social-constructivist advising philosophy

  22. Appreciative advising: 6 phases

  23. 1 disarm

  24. Chronemics(are you on time for the appointment?) Proxemics (do you stand at the doorway or go up to the student to greet them?) disarm

  25. Appearance & Adornment (what you’re wearing says a lot about you) disarm “Who you are speaks so loudly I can’t hear what you’re saying.” - Ralph Waldo Emerson

  26. Appearance & Adornment disarm Attention Advisors: Your boss notices how you dress too!

  27. disarm • Facial Expressions & Eye Contact • Kinesics (body language) • Haptics(handshake)

  28. Don’t forget to pay attention to the student’s nonverbal cues from the moment you greet them disarm

  29. Environment & Artifacts (what does your office say about you?) disarm

  30. Environment & Artifacts (what does your office say about you?) disarm

  31. 2 & 3 Discover & dream

  32. Word Choice (open-ended questions) Discover & dream How are you? Tell me about your day Do you have any questions? What questions do you have? Have I answered all of your questions? What else can I help with today?

  33. Vocalics (tone, pitch, volume, etc.) Discover & dream Proactive vs. Reactive “Let’s look at our alternatives” “I choose” “I prefer” “I will” “There’s nothing we can do” “I can’t” “I must” “If only” Adapted from Stephen Covey’s 7 Habits of Highly Effective People program

  34. Kinesics & Facial Expressions (your body language should “match” your message) Proxemics (face student, distance between you) Discover & dream

  35. Kinesics & Facial Expressions (your body language should “match” your message) Proxemics (face student, distance between you) Discover & dream

  36. Eye Contact Discover & dream

  37. 4 design

  38. Environment & Artifacts (hands-on) Engage students with resources / tools design

  39. Kinesics & Facial Expressions design Don’t get swept up in what you’re doing and forget about your expressions, reactions, etc. ANGER FEAR DISGUST SUPRISE HAPPINESS SADNESS

  40. 5 deliver

  41. How you say it: language devices deliver

  42. How you say it: language devices deliver

  43. How you say it: language devices deliver

  44. End on a positive note Follow-up after the appointment deliver

  45. 6 Don’t settle

  46. Keep your cool Don’t settle You did WHAT!‽!

  47. Pay attention – is he/she not telling you something? Don’t settle

  48. Don’t give up in tough situations Don’t settle

  49. Go above and beyond Don’t settle “There are no shortcuts to anyplace worth going.” - Beverly Sills

  50. Take what you learned, and put it into action

More Related