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MGTO120 Mid-term Exam

MGTO120 Mid-term Exam. Jun. 21, 2:00pm, RM2503. Course Overview - A Big Picture & Where We Are. Management (Robbins & Coulter). Part 1 Basic Concepts (Ch1). Part 1 Retrospect (ch2). Part 2 Context (ch3-5). Part 3 P lanning (ch6-9). Part 4 O rganizing (Ch10-13). Part 5

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MGTO120 Mid-term Exam

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  1. MGTO120 Mid-term Exam Jun. 21, 2:00pm, RM2503

  2. Course Overview- A Big Picture & Where We Are Management (Robbins & Coulter) Part 1 Basic Concepts (Ch1) Part 1 Retrospect (ch2) Part 2 Context (ch3-5) Part 3 Planning (ch6-9) Part 4 Organizing (Ch10-13) Part 5 Leading (Ch 14-17) Part 6 Controlling (Ch 18,19) What we will cover in exam

  3. MANAGEMENT?ORGANIZATION? • Process of coordinating work activities so that they are completed efficiently and effectively with and through other people

  4. IID CHT POLC WHAT DO MANAGERS DO? Three categorization schemes: • Management Functions (POLC) • Management Roles (IID) • Management Skills (CHT)

  5. Ch. 2 Evolution of Management Management Theories Organizational Behavior Historical Background General Administrative Theorists Scientific Management Quantitative/system /contingency Approaches Early Examples of Management Early Advocates Hawthorne Studies Adam Smith Industrial Revolution

  6. Organizational Culture • A system of shared meanings and common beliefs held by organizational members that determines, in a large degree, how they act towards each other. • “The way we do things around here.” • Values, symbols, rituals, myths, and practices • Implications: • Culture is a perception. • Culture is shared. • Culture is descriptive.

  7. Dimensions of Organizational Culture T O P A S I A Exhibit 3.2

  8. Sources and continuation of the Organizational Culture

  9. National culture • Individualism versus Collectivism • Power Distance • Uncertainty Avoidance • Quantity versus Quality of Life • Long-term versus Short-term Orientation

  10. Global Organizations and Globalization • Multinational Corporation (MNC) • Transnational Corporation (TNC) • Borderless Organization

  11. Classical view vs. Socioeconomic view • Organizational Stakeholders Business Ethics – IMPORTANT

  12. Social Responsibility Social Responsiveness Social Obligation From Obligation to Responsiveness to Responsibility Levels of social involvement: e.g. Johnsons & Johnsons – Tylenol e.g. Café de Coral – non-smoking areas e.g. Tobacco manufacturers – health warning on the packing

  13. Factors That Affect Ethical and Unethical Behavior

  14. JUSTICE(practical, by John, not in text)a model of Ethical Decision criteria 1.Justice: all follow same rule 2.     Utilitarianism: greatest good 3.     Spiritual values: do unto othersas you would want them to do to you 4.     TV rule: defend openly on TV 5.     Influence: any influence of your action? 6.     Core: important to you, your core values Emergency: urgency of situation Remember “Sadhu”??

  15. 1 2 3 4 5 6 7 8 8 steps in the Decision-Making Process Exhibit 6.1

  16. Bounded Rationality More reasonable assumptions? • Managers make decisions rationally, but are limited (bounded) by their ability to process information. • Assumptions are that decision makers: • Will not seek out or have knowledge of all alternatives • Will satisfice—choose the first alternative encountered that satisfactorily solves the problem—rather than maximize the outcome of their decision by considering all alternatives and choosing the best. This helped Herbert Simon and his buddy get a Nobel Prize

  17. 2. How long is the Chang Jiang River??

  18. Overview of Managerial Decision Making Exhibit 6.14

  19. Planning A primary functional managerial activity that involves: • Defining the organization’s goals • Establishing an overall strategy for achieving those goals • Developing a comprehensive set of plans to integrate and coordinate organizational work. SMART goals • Specific • Measurable • Achievable (but not easy) • Realistic • Time-anchored

  20. MBO: Cascading of Objectives Organizational Objectives The XYZ Company Divisional Objectives Consumer Products Industrial Products Departmental Objectives Production Sales Customer Service Marketing Research Development Individual Objectives Key Elements of MBO?

  21. The Strategic Management Process Exhibit 8.1

  22. Levels of Organizational Strategy Exhibit 8.4

  23. The BCG Matrix 明星 问号 金牛 瘦狗 Exhibit 8.5

  24. Michael Porter Forces in the Industry Analysis Three Competitive Strategies? Exhibit 8.6

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