“Harnessing information to deliver enhanced performance management” Eddie Short - Capgemini

1. “Harnessing information to deliver enhanced performance management” Eddie Short - Capgemini

2. Agenda • Challenges for Performance Management • Capgemini Intelligent Enterprise Approach • How to get started {CPM Index, IE Index, ASE} • Demo – Capgemini Public Sector Intelligent Enterprise solution based on PerformancePoint 2007

3. The environment for effectively managing performance is complex and getting exponentially more so… Most organisations the ability to consistently provide key information, at the right time and in context to deliver the right response

4. You need to align missions and outcomes, increasingly in a real time world, where decisions are made NOW! How can you do this?

5. Winning organisations are those who are able to successfully harness Information and Intelligence “Organizations such as Amazon, Harrah’s, Capital One, … have dominated their fields by deploying industrial-strength analytics across a wide variety of activities. In essence, they are transforming their organizations into armies of killer apps and crunching their way to victory.” - Thomas Davenport. Harvard Business Review Web 2.0 & SOA; the current Information revolution Competing on ‘Information’ and ‘Intelligence’ is a key driver of performance for the 21st Century Business “Rather than closely guarding our information databases, we gave the same information to customers and suppliers… bringing them inside the business. This became key to what I call a virtually integrated organisation linked not by physical assets, but by information” - Michael Dell Founder and CEO Dell Computer Corp But there is a huge amount of data and information to manage

6. Expected High Proactive Organisational Response Transformational Capability Today Right Time Response Low Reactive Hindsight Monitoring Foresight Management Leaders use ‘intelligence’ to drive much more foresight to continually transform their business. Most have invested in some technology, but it is not enough!

7. For effective Performance Management, Information can no longer be an adjunct to business process Capgemini - Intelligent Enterprise ‘Traditional’ Approach Information-centric view, across people, process, & technology with SOA, to support better decision making. Application & Process Centric – Data and Information are often an after-thought Leaders are ‘Intelligent Enterprises’ - Most others are far behind….

8. You will need a holistic “Intelligent Enterprise” model to deliver a step-change in Performance Management At every step, leaders are identified and engaged. There is a clear governance structure in which stakeholders are identified and engaged. Organisational objectives are clear and performance measures are in place that Link goals to targets from corporate to Individual goals. People have suitable skills and feel comfortable for self, team and organisational performance Information to support the understanding of performance is readily available and used to add value in decision making Consistent, simple and competent systems and processes Bringing all of the elements together will be a significant challenge 7

9. The route to the Intelligent Enterprise is challenging, but the results are very rewarding You need to get focus to start the journey.

10. Capgemini has developed both the CPM & Intelligent Enterprise Indices to help you develop that focus. CPM Index – Are you effectively managing your business performance IE Index – How are using the Information in your business to ensure that it runs effectively.

11. The CPM Index process puts reporting in context & promotes how managers interact and respond • Reports/scorecards • Browsing • Conversations • Review/Lessons Learnt Result Situation • Benefits Identification • Action tracking • Knowledge capture • Collaboration • Implementation plan • Solution Design Value is driven by acting on information • Insight • Benchmarking • Trend (local/national) • Prioritise issues • Diagnostic reports Options Action • Meetings that are action orientated • based on prioritised issues • Accountabilities • Rational, emotional, political 10

12. We can then bring all of the elements and stakeholders together in our Accelerated Solution Environment Stakeholder Management (internal and external) Accountabilities Engagement Dependency/deliverable maps Information gaps Communication methods Reporting strategy You can start the journey to high performance “People Ready” in a day!

13. We think Microsoft PerformancePoint provides the platform for you to move forward. Our PPS Solutions include: • Police - MOPI and Performance Management • Local Regional Government – Digital City and Chief Executive Dashboard • Financial Services – Credit Risk / Insurance • Financial Transformation – Microsoft CFO Forecast Demonstration

14. Key Takeaways and Call to Action The performance management arena is becoming increasingly complex and the decision making timescales are now seconds and minutes – recognise this before your competitors do. There is a changing need to use intelligence to define and drive the future not analyse the past – this has gone. Successful organisations will be those committed to harnessing the power of information and intelligence. Information has to be at the centre of the organisation, surrounded by the people, processes and technology that can truly leverage it. Take the CPM Index www.cpmindex.com Or Visit http://www.capgemini.com/services/technology/business_intelligence Or give me a call. Eddie Short – Vice President – Global Head Business Information Management eddie.short@capgemini.com +44 870 238 8514