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THE ART OF FEEDBACK

THE ART OF FEEDBACK. Presented by: Alice Waagen, PhD President, Workforce Learning www.workforcelearning.com (703) 834-7580 alice@workforcelearning.com. AGENDA. What is Feedback? Why is Feedback So Critical for HR Leaders? Feedback Inventory Evaluating Feedback

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THE ART OF FEEDBACK

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  1. THE ART OF FEEDBACK www.workforcelearning.com Presented by: Alice Waagen, PhD President, Workforce Learning www.workforcelearning.com (703) 834-7580 alice@workforcelearning.com

  2. AGENDA • What is Feedback? • Why is Feedback So Critical for HR Leaders? • Feedback Inventory • Evaluating Feedback • Ways to Improve Feedback You Give and Receive www.workforcelearning.com

  3. WHAT IS FEEDBACK? Feedback Is … Evaluative Information on Performance www.workforcelearning.com

  4. WHY IS FEEDBACK SO CRITICAL ? For Your Organization's Leaders: • Emperor’s Clothes • It is Lonely at the Top www.workforcelearning.com

  5. FOR HR LEADERS ... I’m a HR Leader, not a referee Workforce Learning Inc. 5

  6. FEEDBACK INVENTORY What are your sources of feedback? www.workforcelearning.com

  7. FEEDBACK INVENTORY • What does your inventory tell you about where you get your feedback? • What are your top three sources? • Is this inventory good enough? How do you know? • Are you missing any valuable information? If so, what would be a source for that information? • Are there any other sources of feedback that you may be ignoring? Lack access to? www.workforcelearning.com

  8. EVALUATING FEEDBACK • The feedback is credible, trustworthy and does not have a hidden agenda • The feedback must be timely and in an appropriate location • Feedback must be personal and interactive • The message must be clear and actionable www.workforcelearning.com

  9. E-MAIL FOR FEEDBACK Rate email as a medium to use for giving and receiving feedback

  10. EVALUATING FEEDBACK Think of a recent situation where you gave someone feedback and evaluate how well you addressed the 4 key components: www.workforcelearning.com

  11. EVALUATING FEEDBACK Think of a recent situation where you received feedback and evaluate how well they addressed the 4 key components: www.workforcelearning.com

  12. EVALUATING FEEDBACK • Which of the components do you find the most difficult? • Which the easiest? • What will you do differently based on these assessments? www.workforcelearning.com

  13. HOMEWORK! • Continue to build and enhance your Feedback Inventory • Work on improving the quality of the feedback you receive • Have your feedback receivers assess the quality of the feedback you give • Share this model with leaders in your organization to improve on the evaluative information fro everyone www.workforcelearning.com

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