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Supporting Windows Mobile Devices

Supporting Windows Mobile Devices. By Chris De Herrera, Webmaster, Pocket PC FAQ Microsoft MVP – Windows Mobile. What is Windows Mobile?. Windows Mobile is a combination of the Windows CE operating system, a new user interface and applications.

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Supporting Windows Mobile Devices

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  1. Supporting Windows Mobile Devices By Chris De Herrera, Webmaster, Pocket PC FAQMicrosoft MVP – Windows Mobile

  2. What is Windows Mobile? Windows Mobile is a combination of the Windows CE operating system, a new user interface and applications. • Smartphone – Windows Mobile Standard Edition – a cell phone first. Does not have a touch screen. • Pocket PC – Windows Mobile Professional – a data input device using a touch screen. • Size – small handheld devices however some are much larger • Combined devices – cell phone, PDA, media player, camera, etc.

  3. What is Windows Mobile? Calendar Contacts Messaging Excel Mobile Word Mobile PowerPoint Mobile

  4. What Are Windows Mobile’s Features? Windows Mobile offers: • Cell phone – voice calling • Cellular based data – EvDO, 1xRTT, GPRS, EDGE and UMTS • Wi-Fi – 802.11b as well as 802.11g • Storage – internal storage and expansion via microSD, miniSD or SD flash • Connectivity – Supports TCP/IP, web browser, IMAP and POP3 e-mail, native Exchange support • Ability to display Word, Excel, and PowerPoint files – Pocket PCs can edit Word and Excel files

  5. What isn’t Windows Mobile? • Is not the same operating system and functionality of Windows that you have on your desktop PC • Doesn’t run standard Windows applications including ActiveX controls designed for the PC. • Limited browser functionality – subset of JavaScript and limited screen size affect usability of desktop websites • Slower devices – most Windows Mobile devices CPUs run at 200-400MHz • Limited storage – The internal flash storage is significantly smaller than your PC’s hard drive. Usually you will have anywhere from 32MB to 128MB of internal storage

  6. System Architecture • Uses a ARM based RISC processor • 32 process spaces each with 32 MB of ram • Internal storage is flash memory and it is shared between the boot ROM and installed programs or stored data • No swap file • Processes are paged in and out of the address space to execute – this allows for fast switching between applications • Uses a registry hive to store application configuration data • Has an internal database for applications such as calendar, contacts, tasks, messaging, etc.

  7. Enterprise Mobile Assessment • The Enterprise Mobile Assessment assists companies with assessing their support for mobile devices • Assesses the following areas: • E-Mail, Synchronization, Website, Device Security, Applications – Internal, Applications – External, Remote Access, Documentation, Recognized by Management, Audit, Governance of Mobility • Available for free at http://www.pocketpcfaq.com/assessment/

  8. Enterprise Mobile Assessment Demonstration - Walkthrough

  9. Connecting to the Desktop • Uses ActiveSync for Windows XP • Uses Windows Mobile Device Center (WMDC) for Windows Vista • Controls the type of data that is synchronized, whether or not internet connectivity via the desktop is available • TCP/IP is used to connect Windows Mobile to your PC • Installation order sensitive – must install Outlook prior to installing ActiveSync or WMDC • Troubleshooting is more complex due to error codes instead of text error messages Troubleshooting • ActiveSync http://www.pocketpcfaq.com/faqs/t-shootactivesync.htm • WMDC http://www.pocketpcfaq.com/faqs/wmdc/index.htm

  10. Windows Mobile Device Center Demonstration - Walkthrough

  11. Remote Control of a Device ActiveSync Remote Display Part of the Developer Toys - FREE http://www.microsoft.com/downloads/details.aspx?FamilyID=74473fd6-1dcc-47aa-ab28-6a2b006edfe9&displaylang=en 3rd Party Software such as: • Soti Pocket Controller – http://www.soti.net/ • My Mobiler – Free - http://www.mtux.com/

  12. Remote Control of a Device Demonstration - Walkthrough

  13. Connecting to Exchange Exchange 2003 SP2 and Exchange 2007 support the ability to sync with Windows Mobile • A Digital Certificate is highly recommended for security • IMAP vs EAS • IMAP supports html e-mail on regardless of the version of Exchange • EAS only supports html e-mail with Exchange 2007 and Windows Mobile 6 • Troubleshooting error codes - http://www.pocketpcfaq.com/faqs/activesync/exchange_errors.php

  14. Exchange Mobile Client Configuration Demonstration - Walkthrough

  15. Managing Device Configurations • Exchange 2003 SP2, Exchange 2007 – Can set password length and complexity and require periodic password change • 3rd party • Odyssey Software Athena • SOTI MobiControl • System Center Mobile Device Manager (SCMDM) 2008 – announced last fall, currently in beta. • Over the air configuration of security settings configured from Windows servers. • This release will require users to upgrade their devices to support remote management.

  16. Emulator – Run Apps w/o a Device • Test applications • Create screen shots for documentation • Reproduce user issues for support staff • Best experience is with a Tablet PC because it allows you to emulate the Pocket PC’s touch screen using a stylus just like a real mobile device • Download of Windows Mobile 5 emulator for free - http://www.microsoft.com/downloads/details.aspx?familyid=C62D54A5-183A-4A1E-A7E2-CC500ED1F19A&displaylang=en • Windows Mobile 6 emulators are part of the Visual Studio 2005 SDKs

  17. Emulator Demonstration Demonstration - Walkthrough

  18. Steps for a rollout • Decide which devices to support • Decide how they will integrate in your environment • Decide what software is required for users • Decide which management tools to use • Decide how you want to replicate the software – I recommend Sprite Backup or Clone • Notify staff of policies on using the device • Notify support staff of deployment date – make sure they have support tools! • Deploy hardware and applications

  19. Remote Control of a PC or Server Pocket PCs offer the capability to remote control a PC or Server Remote Desktop Connection – May not be available in all devices. Works just like it does on your PC – allows you to connect to Terminal Services as well as your PC. 3rd Party Applications such as • Goto My PC – http://www.gotomypc.com • LogMeIn – http://www.logmein.com/ • VNC – Various clients

  20. Remote Control of a PC via LogMeIn Demonstration - Walkthrough

  21. Questions and Answers Questions and AnswersAbout Windows Mobile

  22. Finding Applications • Smartphone & Pocket PC Magazine’s Encyclopedia of Software and Accessories - http://www.pocketpcmag.com/_enc/encyclopedia.asp - A mixture of free and purchased software • Handango – http://www.handango.com – A mixture of free and purchased software – Handango is the backbone of most software stores for Windows Mobile sites • FreewarePPC – http://www.freewareppc.com – Free software

  23. Resources Microsoft http://www.microsoft.com/windowsmobile/ News Pocket PC Thoughts http://www.pocketpcthoughts.com Smartphone Thoughts http://www.smartphonethoughts.com Technical Support Pocket PC FAQ http://www.pocketpcfaq.com, http://forums.pocketpcfaq.com Microsoft Newsgroups – msnews.microsoft.com Smartphone & Pocket PC Magazine – http://ppcmag.com

  24. Supporting Windows Mobile Devices By Chris De Herrera, Webmaster, Pocket PC FAQMicrosoft MVP – Windows Mobile

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