project AMS2000 plus

1. Partnership AMS and amsbg for a successful IT project project AMS2000plus partnership AMS and amsbg /GM

2. The Public Employment Service of Austria • the leading service provider to the Austrian employment market • about 4500 employees • central head quarter, 9 organisations in the provinces and 97 regional offices in Austria • unemployment rate (EUROSTAT) 4,3% • about 438.000 job placements (2003) • about 298.000 job offerings with AMS (2003) partnership AMS and amsbg /GM

3. Organisation of AMS Federal ministry of finance FM for Economic Affairs and Labour Federal Organisation Administrative council Executive board (2 directors) Federal administrative office 9 Regional Organisations Regional directorate Regional director Regional office 97 Local Organisations Local advisory council Local director Local office partnership AMS and amsbg /GM

4. One stop shop – the daily business Local office-Three areas concept Info-Zone Service-Zone Counselling-Zone General Services Basic Service Special Service • intensiv guidance and taking care • active support in job search • employment promotion • Information • Self Service • Career Information Center • initial counselling • data entry • immediate placement • security of subsistence partnership AMS and amsbg /GM

5. Counselling & Placement Service AMS – Processes are IT supportet www. ams. or.at Jobseeker´s Support Labour Market Promotion UnemploymentInsurance Foreign labour Permission Employer´s Support DWH Public Information partnership AMS and amsbg /GM

6. corporate strategy process-oriented self-service MIS • projected development ofself services • multi channel strategy(Internet, Call Center,..) • development of eServices • cross linking all matterswith web-based services(first priority in it-development) • start process – orientedDWH • centralisation of data • install a system ofmanagementperformance figures for IT • transition to a processoriented organisation in all levels • harmonising data flow through comprehensive workflows • establishment of services for companies and build (key) account management The future of AMS partnership AMS and amsbg /GM

7. structure and organisation of amsbg board Straubinger Heidinger Account Center Solution Center Operation Center Corporate Function Consulting Liedl ( 3) Operation & IT-Systems Insam (19) Financial Controlling Kitzhofer (7) Application Development & Integration Pusch (21) System Integration Tomaszovits (13) Business Development Austria Liedl (3) Software Innovation Weidacher (2) Human Resources Krammer (3) Regional Support Moser / Pernkopf / Liedl (7) Technology Innovation Foidl (4) Application Management Fritz (14) Marketing & Communication Futterer (2) IT-Security Proyer (T-SA) Quality Management Warmuth (EDVg) Customer Service Grafenauer (6) GS Wien / Niederösterr. Burgenland / BGS Loidolt GSKärntenNössler GS SteiermarkRafling GS OberösterreichGruber GS SalzburgLumpe GS Tirol / VorarlbergAngerer Business Development International Schuld (3) Romania NEA Germany BA South Africa PES partnership AMS and amsbg /GM

8. local partnership to the customer is a factor for success partnership AMS and amsbg /GM

9. Proposalforsaving-potentials (Innovation) partially integration of employees a special PPP-Model expansion of a classic outsourcing-contract about components of a PPP-Model Public Planing, Controlling, Financing, Ownership service- offerings - contract based Call for service offerings(tender) Private service offerings by amsbg partnership AMS and amsbg /GM

10. Strategic partnership Business strategy Business Consulting amsbg The IT-Strategy follows the business strategy of AMS and support as best as possible IT strategy Solution Operating User IT consulting Development Release-management EAI eServices Acquisition and Business management for data center, ASP and networks Help Desk Training Services partnership AMS and amsbg /GM

11. Scope of services Operating IT & Solution Consulting Project Management Application Development Services Business Solutions & Products Systems Integration Operation Related Services Solution Product Related Services Customer Training Help Desk User partnership AMS and amsbg /GM

12. Advantages and benefits for Public Employment Services • Strategy • Service • Expenses • Staff Professional, need specific IT outsourcing enables unrestrictedfocus and concentration on core business • for: • lower unemployment rate • shorter period spent • faster jobplacing • satisfied AMS customer partnership AMS and amsbg /GM

13. Advantages and benefits for Public Employment Services • Focus on core business • Flatable costs • Risk transfer to service enterprise • Flexible reaction to modified requirements • Regular availability of state of the art-technology • Effects of acceleration and efficiency increase by goal-oriented tasks and splitted functions Strategy partnership AMS and amsbg /GM

14. Advantages and benefits for Public Employment Services • Fast availablity of professional services • Customer oriented services • Implementation of IT projects without internal restrictions • Assured SLA for top level availability and security Service partnership AMS and amsbg /GM

15. Advantages and benefits for Public Employment Services • Definite cost reduction • Saving potentials in IT operating • No problem to hire staff • Solved qualification problems • Management discharge Expenses Personal partnership AMS and amsbg /GM

16. ... made possible by the strong partner amsbg amsbg has proved its achievement potential • ... responsibilities for projects since more than 10 years • ... local closeness by branch offices in provincies • ... reemployment of former AMS employees • ... exclusive focus on AMS projects • ... innovation owner with long lasting experience • ... unique branch know-how in connection between IT and– job-market • ... developing relations with leading Public Employment Service Organisations in Europe partnership AMS and amsbg /GM