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America Needs Baldrige!

America Needs Baldrige!. Larry Potterfield Founder and CEO. Please Accept My Apology. Why Baldrige?. Consistent, high-quality service Sustainability Management framework. Leadership. From an organizational perspective 15-Point Leadership Checklist. About MidwayUSA.

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America Needs Baldrige!

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  1. America Needs Baldrige! Larry Potterfield Founder and CEO

  2. Please Accept My Apology

  3. Why Baldrige? • Consistent, high-quality service • Sustainability • Management framework

  4. Leadership • From an organizational perspective • 15-Point Leadership Checklist

  5. About MidwayUSA • Family-owned, established 1977 • Catalog and internet sporting goods retailer • 350 employees • 100,000 products • 700 vendors • 1.7 million packages in 2009

  6. Vision – “To be the best-run…” Vision To be the best-run business in America for the benefit of our Customers

  7. Company Goals Customer Satisfaction Employee Satisfaction Vendor Satisfaction Shareholder Satisfaction

  8. Goal Performance Customer Satisfaction Employee Satisfaction Vendor Satisfaction Shareholder Satisfaction 93% 82% 95% 100%

  9. The Leadership Checklist

  10. Accept and adopt the Baldrige criteria The Leadership Checklist

  11. Accept and adopt the Baldrige criteria Learn the Baldrige criteria The Leadership Checklist

  12. Accept and adopt the Baldrige criteria Learn the Baldrige criteria Set a grand vision The Leadership Checklist

  13. Organizational Values Personal Values • Organizational Values • Visionary Leadership • Customer-Driven Excellence • Organizational and Personal Learning • Valuing Employees and Partners • Agility • Focus on the Future • Managing for Innovation • Management by Fact • Societal Responsibility • Focus on Results and Creating Value • Systems Perspective Values • Personal Values - Code of Conduct • A high level of integrity and honesty at all times • Respect for all stakeholders • Strict adherence to all laws, regulations and Company policies • Fairness in all dealings • Loyalty to the Company and coworkers • Candor with respect • Teamwork through participation • Conduct worth of your trust and confidence • Friendly, helpful and courteous behavior • The promotion of safety through actions and instructions

  14. Mission Statement

  15. Accept and adopt the Baldrige criteria Learn the Baldrige criteria Set a grand vision Determine key processes Determine key stakeholders Determine key stakeholder requirements Set organizational goals Establish key measures Strategic planning The Leadership Checklist

  16. Accept and adopt the Baldrige criteria Learn the Baldrige criteria Set a grand vision Determine key processes Determine key stakeholders Determine key stakeholder requirements Set organizational goals Establish key measures Strategic planning Communication plan The Leadership Checklist

  17. Accept and adopt the Baldrige criteria Learn the Baldrige criteria Set a grand vision Determine key processes Determine key stakeholders Determine key stakeholder requirements Set organizational goals Establish key measures Strategic planning Communication plan Review results Accountability Legal, ethical and regulatory compliance Identify key communities Support key communities The Leadership Checklist

  18. EverytownUSA – Community of Excellence • Baldrige Performance Excellence Group • You gotta join us!

  19. America Needs Baldrige! Larry Potterfield Founder and CEO

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