Introduction

1. Introduction • Background of Telstra Telstra Corporation Limited is an Australian company specialized in providing telecommunications and information services in both domestic and international markets. (Market Line 2013) • Corporate operation Telstra’s operation is mainly in Australia. Its operations span across nine business divisions: Telstra consumer and country wide, Telstra business, Telstra enterprise and government, Telstra wholesale, Telstra media group Telstra international Group, Telstra Clear, Telstra operations and others. (Market Line 2013)

2. Introduction (Cont.) • Organizational structure (Source: Ross and Bamber 2000)

3. Introduction (Cont.) • Recruitment Process (Telstra Careers 2013) • Phone screens Half-hour chat to learn about candidate’s background and history. • Interviews Assessment center, telephone interview or face-to-face interview • Online assessments Tests assessing candidate’s verbal, numerical and abstract reasoning and cognitive ability • Personality questionnaire Process to learn about candidate’s individual preference and preferred working style • Reference checks and background checks

4. Introduction (Cont.) • Competitors (Market Line 2013) The main competitors of Telstra are the following companies: Hutchison Whampoa Limited Vodafone Group PLC Primus Telecommunications Group, Inc. SingTel Optus Pty Limited Telecom Corporation of New Zealand Pacific Internet Limited • Most of them are telecommunication and mobile service providers.

5. Introduction (Cont.) • Reward system • Reward system is defined as “all forms of financial and tangible services and benefits employees receive” (Perkins and White 2011) • Performance review process in Telstra involves two informal quarterly reviews and a formal annual and half-year review, with assessment of business results and leadership. • Each business division has reward and recognition schemes in place. • Telstra also has various incentive plans tailored to different segments of workforce, encouraging employees to meet and exceed performance targets.

6. Introduction (Cont.) • Competitor’s reward system • Vodafone – one of the major competitors of Telstra, a multinational telecommunications company registered in London. (Market Line 2013) • Vodafone rewards employees based on their performance, potential and contribution, with regularly assessed benchmarks. • Global short-term incentive plans are offered to a large percentage of employees • Global long-term incentive plans are offered to senior managers. • The establishment of these plans aims to give employees opportunity to achieve exceptional performance. (Vodafone Annual Report 2012)

7. Reference Market Line 2013, Telstra Corporation Limited Company Profile. Available from: Business Sources Premier. [29 September 2013] Market Line 2013, Vodafone Group Plc Company Profile. Available from: Business Sources Premier. [29 September 2013] Ross, PK and Bamber, GJ 2000, ‘Deregulation, Downsizing and Outsourcing at Telecom New Zealand and Telstra: Towards an explanation of employment relations strategies in terms of transaction costs economics’, Research and Practice in Human Resource Management, vol. 8, no. 1, pp. 93-109. Telstra Careers 2013, Our Recruitment Process – What to Expect. Available from: <http://careers.telstra.com/Getting-Started#page=/Getting-Started/Recruitment-process/Our-recruitment-process-%e2%80%93-what-to-expect&filter=*>. [29 September 2013] Perkins, SJ and White, G 2011, Reward Management, CIPD. Vodafone Annual Report 2012. Available from: <http://www.vodafone.com/content/annualreport/annual_report12/downloads/business_review_vodafone_ar2012_sections/our_people_vodafone_ar2012.pdf>. [29 September 2013]