Report from the BCCCC Operations Sub-Committee to the BCCCCIAB

1. Report from the BCCCC Operations Sub-Committee to the BCCCCIAB • Mike Burton – Fire Chief, Tamarac • With support from: • Cindy Adamsky – Captain, BSO Regional Communications • Kim Rubio – BSO Regional Communications Mgr. • Rick Carpani – CIO, BSO Communications Technology Division

2. Committee Makeup • Fire Rescue Chief Mike Burton, Tamarac (Chair) • BSO Fire Rescue Chief Neal de Jesus, Broward Sheriff’s Office (Vice-Chair) • Vice Mayor George Brummer, Pompano Beach • City Manager Charlie Dodge, Pembroke Pines • Fire Chief Dave Donzella, Lighthouse Point

3. Committee Makeup • Police Chief Keith Dunn, Miramar • Dr. Nabil El-Sanadi, MD, Medical Director • City Manager Burgess Hanson, Deerfield Beach • Sheriff Al Lamberti, Broward Sheriff’s Office • City Manager Richard Lemack, Davie • Mayor Michael Ryan, Sunrise • Police Chief Chad Wagner, Hollywood

4. Guest Participants & Subject Matter Experts • Capt. Cindy Adamsky - Broward Sheriff’s Office • Comm. Mgr. Tom Gallagher - Pembroke Pines • Comm. Mgr. Joann Brown - Coral Springs • Commander Lynn Burnside - Margate • Lt. Tony Rosa – Sunrise • Lt. Rob Wehymeyer – Coconut Creek • Chief Tom Harrington – Fort Lauderdale • Director Rick Carpani – BSO – CTD • Regional Comm. Mgr. Kim Rubio – BSO

5. Current Challenges • Variations exists in data collection beyond the 90/10 • 90/10 Rule – Answer 90% of 911 within 10 seconds (FS 365.171) • Disparate CAD in Plantation, Margate, Fort Lauderdale, and Coral Springs (Pines and Creek pending) • Number of and impact of “misdirected” 911 calls via cell phones (estimated at 5-10%)

6. Current Accomplishments • Many elements of a regional system exist now • Common CAD for fire rescue available for all cities at no cost to the cities (front line units) • Large infrastructure investment in technology has already been made • Most agencies on common communications platform • Many hard working communications professionals involved

7. Life Cycle of a 911 call

8. Call Volume and Calls For ServiceFY10/11 911 Calls: 1,500,497 Non 911 Calls: 2,834,414 Law CFS: 1,346,844 (mostly non-E) Fire/EMS CFS: 234,912 (mostly emerg.)

9. Current Broward County PSAP Architecture 911 Call Flow

10. Proposed Three PSAP Model 911 Call Flow Diagram Site Selection Pending… Site Selection Pending…

11. Performance Management

12. FY 2008-09 FY 2009-10 Broward County PSAP Call Answering PerformanceFY08/09 vs. FY 09/10 vs. FY 10/11 vs. YTD* FY 11/12Monthly Percent of Calls Answered within 10 sec. (per PSAP) FY 2010-11 Good Good Good Target Target Target • Note: Per S. 365.171,F.S. 90% of the calls shall be answered within 10 seconds of call arrival at the PSAP. 74% of the individual PSAP monthly measurements were in the target range. (Fiscal Year 2010/11, in aggregate.) Year to Date* FY 2011-12 85% of the individual PSAP monthly measurements were in the target range. (Year to Date Fiscal Year 2011/12, in aggregate.) Good Target ( * October 2011 thru March 2012 )

13. Subcommittee’s Early Findings • Platform of “establish a single unified approach with cross-disciplinary leadership and management” • Agreement that one PSAP was technically possible, but not advisable • Agreement on three geographically separate PSAPs within one system • Agreement on 34 overarching goals • Agreement on a single CAD system approach, but not which CAD should be used

14. Examples of Overarching Goals • Improve the level of safety for responders and citizens • Ensure safe structures with strong redundancies • Ensure seamless interoperability between sites • Ensure a well planned architecture of technology • Reduce or eliminate unfavorable impacts on the work forces

15. Examples of Overarching Goals • Ensure seamless interoperability within the county and near seamlessness with adjoining counties • Provide system that best supports closest unit responses and regional approaches • Establish operational metrics that meet or exceed established best-practices

16. CTD’s Proposed Staffing Plan • Based upon call volume projections and APCO standards • Concerns expressed by Fed. Of Public Empl. • Impacted by the number of participating cities • Sub-committee did not analyze the plan • Recommendation - • South PSAP – 179 FTE • Central PSAP – 166 • North PSAP – 147 FTE

17. Facility Assessments (elements with the highest values) • Year built • Hurricane rating • Flood plain • Future capacity • Square footage for existing and expansion • Housing for staff in a disaster • Diversity of power, telephone, and data • Proximity to coast • Parking for staff in a disaster (minor)

18. Results of Facility Assessments • Sub-Committee recommends no further consideration of the following sites: • Pompano Beach/BSO – Facility and location • Fort Lauderdale – Facility • Margate – Facility • Plantation – Did not participate in this process

19. Results of Facility Assessments • Sub-Committee recommends further consideration of the following sites: • BSO – Public Safety Building • Coconut Creek – under construction • Coral Springs • Hollywood • Pembroke Pines • Sunrise • Any further consideration should be accompanied by third party evaluation of the facilities

20. Flee To Sites • Developed by BSO CTD • Sites where other PSAPs could relocate to and operate from in emergency or period of inoperability • CTD Recommended Sites: • Sunrise • Pembroke Pines • Coconut Creek (under construction)

21. Standards to Meet or Exceed • ISO – Insurance Services Office • CAAS – Commission on Accreditation of Ambulance Services • CFAI – Commission on Fire Accreditation International • APCO – Association of Public-Safety Communications Professionals

22. Standards to Meet or Exceed • CALEA – Commission on Accreditation of Law Enforcement • CFA – Commission on FL Law Enforcement Accreditation • NAEMD – National Academy of Emergency Medical Dispatch • NFPA 1221 – National Fire Protection Association Standard for the Installation, Maintenance, and Use of Emergency Services Communications Systems

24. Next Generation 911 • Supports voice, text, or video based 911 calls • Supports Advanced Automatic Collisions Notifications systems • Transfers of 911 calls where needed with all data

25. Next Steps • Gather professional expertise as the facility and technical viability of each proposed PSAP • Determine which PSAPs would be used • Gain concurrence with the Governance Sub-Committee and select an Executive Director

26. Next Steps • Develop a Request for Proposal for consulting services to draft a plan to include: • Identify transition elements (people, hardware, software, political, policies, interim management) • Evaluate compliance and best practices • Identify tentative participants • Evaluate the longevity of current CAD elements • Evaluate records management system options

27. Questions