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Fast, Flexible, Friendly: Supporting & Governing Collaborative Tools in a Web 2.0 World

This presentation explores strategies to support and govern collaborative tools in a fast, flexible, and friendly manner. It addresses challenges and solutions for integrating legacy systems, improving maintainability, and establishing clear governance structures. The session also discusses new challenges such as infrastructure needs, handling new technologies like Web 2.0 and personal mobile devices, and meeting user expectations for easy-to-use tools.

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Fast, Flexible, Friendly: Supporting & Governing Collaborative Tools in a Web 2.0 World

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  1. Fast, Flexible, Friendly: Supporting & Governing Collaborative Tools in a Web 2.0 World Bill Corrigan Emerging Technology Project Manager UW Technology Tom Lewis Director, Catalyst Research & Development Learning & Scholarly Technologies

  2. Past Strategic Choices Brought together separate IS, IT, telecom, infrastructure, broadcast, and service delivery entities into a coherent central organization. • Ubiquitous and stable infrastructure • Great (legacy) systems • Great (basic) tools Stuff worked!

  3. Old(er) Challenges • Maintainability of tightly-couple, complex legacy systems • Lack of agility in system or processes • Shadow and duplicative systems • Tools for collaboration, research, teaching, learning not integrated or lacking • No clear governance structure or connections to end users

  4. Current Strategic Choices Separate data and information management from infrastructure and tools and then leverage growing spirit of collaboration. • Taskforces, committees, SIGS, governance…oh my! • Provide broader, timely access to data and new tools • Plan to retire/refine/refresh key systems • Buy, build, use open source, outsource • Integration, Web services and ROA • Engage with users

  5. Organizational / service evolution Office of Information Management UW Technology It’s the clients, stupid! Itchy Deans, PIs, faculty New Challenges Infrastructure needs • Data centers • Clouds -n- grids -n- outsourcing • e-Science • Wandering researchers Handling new technologies • Web 2.0 • Personal mobile devices • Identity management

  6. The Problem • People want to use the same communication and collaboration tools for all of their activities. • They want the tools, NOW! • They want them to be easy to use. • They want to use them with people inside and outside UW.

  7. The Solution • Buy, build, implement open source, and outsource. • Standards, Web services, federated identity, SSO, ROA. • User-centered processes, grassroots governance, data-driven decisions. • Collaborate or die!

  8. iTunes U at UW • Grassroots Governance • SaS Experience • Findability Meta-tagging is important

  9. SharePoint • Super Platform Vendor • Tightly Integrated With Office • Findability: Use Content-types and a taxonomy

  10. Collaborative Tools Taskforce • Scan the environment, Discuss the goal(s); Gap Analysis • Collaboration tools should be available to everyone. • Needs across different domains are really similar.

  11. Collaborative Tools Taskforce • Instructors & Learners; • Administrative Types; • Researchers; and • Professional Schools

  12. Collaborative Tools Taskforce

  13. Lessons Learned • Offer a combination of bought, built, open source and software-as-service technologies. • Standards-based applications, Web services, and service-oriented architecture are critical. • Innovation is fostered when collaboration tools are available to all members of the university community (and beyond) for a variety of purposes. • Governance processes should connect with end users, leverage the expertise of leading edge faculty and researchers, and ground decisions in data.

  14. Questions? tomlewis@washington.edu bcorr@washington.edu

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