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A Welsh public service: barriers and opportunities

Mike Sullivan Welsh Assembly Government Working with Government 07 April 2008 Cardiff University. A Welsh public service: barriers and opportunities. Opportunities. Translating variable-quality services into services that provide high-quality solutions to perceived and defined need.

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A Welsh public service: barriers and opportunities

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  1. Mike Sullivan Welsh Assembly Government Working with Government 07 April 2008 Cardiff University A Welsh public service: barriers and opportunities

  2. Opportunities • Translating variable-quality services into services that provide high-quality solutions to perceived and defined need. • Nature of the problem? • How? • Who are the translators? • What might be the shape and location of public services? • Who provides?

  3. Opportunities 2 • Invading the ‘secret garden’ of policy making: citizen involvement at all levels of policymaking and implementation. • What might this mean? • How might it work? • What are the best vehicles to get from here to there? – social partnership agreements, LSBs, Spatial Plan etc. • Trades unions as citizens’ champions • Trades unionists as citizens • Trades unionists as ‘providers’

  4. Barriers (Challenges) • Need to acknowledge the variability of service quality • Need to take a clear view that such variability is unacceptable • Need to take a robust view on alibis • Need to move beyond the boundaries

  5. Barriers 2 (Challenges?) • Culture • Need to change the culture of policymaking: invading the secret garden. • Need to change the culture of government, local government and, perhaps, citizens • Need to change the culture of Trades Unions

  6. Barriers 3 (Challenges) • Partnership • A challenge as well as an opportunity because it involves moving into the mainstream • A challenge because it involves sharing government • A challenge because it involves taking a different route to a different destination.

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