ALWAYS BY YOUR SIDE – to prevent, control and mitigate the effects of water, fire and climate

1. ALWAYS BY YOUR SIDE– to prevent, control and mitigate the effects of water, fire and climate

2. WATER FIRE CLIMATE All crucial for human life. At the same time posing an unpredictable threat to valuable property.

3. ALWAYS BY YOUR SIDE. We provide solutions to prevent, control and mitigate all kinds of property damage – from the everyday, right through to theworst that nature can cause. Our knowledge and technology are leading-edge. More importantly: our people have a passion and heart for giving help when disaster strikes. We are Always By Your Side. Whenever there is a problem. That is why so many customers side with us.

4. Contents – Get to know Polygon Our basics Our services Our business approach Our responsibility Our strategy Our financials

5. Our basics

6. Polygon in figures 300,000 3 14 300yearly assignments continents countries depots 4,000619 24/7 60+ employees million EUR sales service years’ experience

7. The Polygon framework Brand promise What we stand for Always By Your Side The global expert in Property Damage Control Focus Our core business Mission What we do We prevent, control and mitigate the effects of water, fire and climate Approach How we do it Solutions through people, technology and knowledge Values What we believe in Integrity, Excellence and Empathy Customer segments To whom we deliver Companies, Households, Public Sector and Insurers Water Damage Restoration Fire Damage Restoration Temporary Climate Solutions Service lines What we offer

8. Brand promise – What we stand for • Strong local presence backed by global resources • Deep customer involvement, beyond our service commitment • Helping people to get on with their lives • Integrity, Excellence and Empathy • Always By Your Side

9. Focus – Our core business • A clear focus – one-stop shop for preventing, controlling and mitigating • High quality and excellence in every area • Dedicated to be the best at what we do • The global expert in Property Damage Control

10. Mission – What we do • Offering both standardised and tailor-made solutions in property damage control • Meeting the needs of all types of customers • Responding to increasing demands for preventive measures • Leading industry professionalisation and digitalisation • We prevent, control and mitigate the effects of water, fire and climate

11. Approach – How we do it • Committed people with a passion for helping others • State of the art technology driven by continuous development • Outstanding knowledge gained from 300,000 yearly assignments • Distributed organisation driven by local entrepreneurship supported by a strong corporate culture • Solutions through people, technology and knowledge

12. Core values – what we believe in INTEGRITY EMPATHY EXCELLENCE We have a genuine understanding of our customers’ challenges. Our people make a difference by showing respect and compassion. We are experts and knowledge leaders, striving for continuous improvement and applying best practice from our global operations. We are transparent and act in an honest way. We take responsibility for our actions. Reliability is a key part of the services we offer.

13. To whom we deliver Four customer segments LARGEPROJECTS MEDIUMSIZEDPROJECTS Managed Property Intermediaries Public Sector Construction Commercial Residential Households Industry SMALLJOBS Companies Households PublicSector Insurance

14. Our services

15. Offering One-stop shopping Climate Fire Water SERVICES PREVENT Consulting Consulting Consulting CONTROL Temporary climate solutions MITIGATE Water damage restoration Leak detection Document restoration Technical reconditioning Fire damage restoration Document restoration Technical reconditioning Document restoration

16. WATER Flooding. Heavy rain. Storms. Frozen or leaking pipes. Whatever the cause of the damage,action must be immediate and professional– and Polygon is close at hand. 53% Share of sales1) 1) Including Major and Complex Claims 12%

17. Taking the right actions • Assess the problem and its scope • Prevent further damages • Arrange professional drying • Restore the site • Salvage and recondition damaged property and documents

18. The Polygon advantages • We cover every step of the restoration process • Remote monitoring saves time and money • Cross-border resources to cope with major incidents • Specialists in reconditioning damaged equipment

19. Water: the Polygon service offer OUR LEAK DETECTION TECHNIQUES INCLUDE OUR DOCUMENT RESTORATION SERVICES INCLUDE Our water damage restoration services include • Alarm response • Damage assessment • Claims handling • Demolition • Drying • Mould remediation • Remote video • Remote monitoring • Specialist water services • Video scoping • Technical reconditioning • Major and complex claims • Disaster recovery • Emergency stabilisation • Complete project management • Freeze-vacuum drying and freeze drying • Sanitisation • Smoke and soot (carbon) removal • Deodorisation • Dehumidification and drying • Emergency planning and training • Scanning • Storage • Consulting • Archival and artwork conservation • Acoustic • CCTV drainage surveys • Thermography • Tracer gas • Video endoscopes • Correlation

20. Saving irreplaceable documents • 10,500 boxes of documents at the Ministry of Culture in Paris was affected by water damage in 2018. • Polygon in France was called in and they took help form colleagues in the UK. • Together the teams successfully restored the irreplaceable documents, meeting the customers’ needs at all times. • An excellent example of cross-border cooperation and how all of Europe can benefit from the UK Centre of Excellence.

21. Fire Clearing soot and debris. Drying up water left by the extinguishing work. Restoring buildings, machines and equipment.These are the major restoration challenges after a sudden fire.Polygon takes on the job anywhere – from start to finish. 40% Share of sales

22. Time is money! • Get quickly back to work again • Clean up after the fire • Mitigate secondary effects from smoke, oxidisation and water damages • Salvage and restore damaged equipment and documents • Manage subcontractors for reconstruction

23. The Polygon advantages • Involved from start to finish • Taking advantage of the combined global Polygon expertise • Cross-border resources for large assignments • Technical reconditioning of damaged equipment can save up to 60 percent • Fire-damaged documents can be salvaged

24. Fire: the Polygon service offer Our FIRE damage restoration services include • Cleaning • Transportation • Content removal & storage • Carbon removal • Ultrasonic cleaning • Odour neutralisation • Corrosion control • Reconstruction of property and contents • Technical reconditioning • Major and complex claims • Water damage

25. Successful airport restoration • After a major fire at the Gardemoen airport in 2018, Polygon Norway was called in. • Together with the Polygon mobile large loss team, Polygonvatroin Germany, they achieved a highly successful clean-up and restoration. • A good example of how Polygon can solve major and complex claims.

26. Climate Cooling. Heating. Whenever the climate conditionsof a site need modification, considerable know-how is requiredto make sure conditions turn out perfect.Polygon has the expertise. 7% Share of sales

27. Achieving perfect conditions • Controlling temperature and humidity • Offering a complete set of services: drying, cooling, heating and remote monitoring • Short-term as well as long-term • Consulting services to manage life cycle projects

28. The Polygon advantages • We have the expertise in every aspect of climate control • We assess damages and recommend actions • We perform project planning • Our certified consultants help avoid moisture problems from the beginning

29. Climate: the Polygon service offer Our TEMPORARY CLIMATE SOLUTIONS services include • Dehumidification • Humidification • Air conditioning • Heating • Air exhaust • HEPA filtration • Chilled water • Total climate control • Remote monitoring • Equipment sizing • Project engineering • Consulting

30. Coming to rescue when hurricanes strike • Hurricanes Florence and Michael hit the south-west part of the US in 2018. • Polygon stood close by its customers and supported those affected by property damage, helping the communities back to normal again. • Our large fleet of equipment and our experienced and dedicated technicians were invaluable.

31. Our businessapproach

32. Coping with marketdemands • 95 percent of business is predictable • 5 percent is driven by extreme events • Scale and resources are important • In a pole position • A systematic market approach • A stable customer base • Leading our industry

33. Being global, acting local

34. Good is not good enough • Consolidation of the Polygon expertise in five Centres of Excellence • Cross-border activity to develop best practices • Elevates our industry to a new level of professionalism

35. Our five Centres of Excellence MOISTURE CONTROL Sweden Major and COMPLEX claimS Germany TEMPORARY CLIMATE SOLUTIONS US EMERGENCIES Netherlands DOCUMENT RESTORATION UK and US Centres of excellence Countries in the Polygon Group

36. Our business approach Decentralised organisation Local entrepreneur-ship A clear business philosophy The Polygon Model

37. The Polygon Model: helps our people make a difference Our Solutions The Basics Service Delivery Customer Selling Development Our Company Our Markets The Method Create a simple organisation Lead by example Measure for progress Manage our risks Advance our Industry Earn the right to grow Our Values Integrity Excellence Empathy

38. Our responsibility

39.  Responsibility is clear to our hearts • Our core business is to restore property and thereby contribute to reduced use of resources • Our Responsibility Programme guides us to minimise risks, safeguard values and act sustainably, responsibly and with respect for others • We have a systematic approach to governance via our Code of Conduct

40. Key sustainability areas • First-choice employer (Social) • Resource-efficient operations (Environmental) • Responsible business (Economic)

41. First-choice employer • Close to 4,000 employees in 14 countries with a mix of backgroundsact independently when helping customers in the best and fastest way • Experience and skills are valuable but the right attitude is decisive • Strategic talent management via Polygon Academy • Education and training via Polygon Learning Zone • Structured approach to health and safety • Employee survey shows high engagement and most survey resultsare above industry benchmark

42. The Polygon Academy • “If Polygon only knew… what Polygon already knows” • The Polygon Academy is established to share practice in an organised way • Unique in our industry • Champions become ambassadors for the Polygon Model

43. Resource-efficient operations • Our core business brings valuable property back to life, decreasingboth environmental impact and cost • Environmental efforts focus on efficient use of materials, energy andother resources and is handled at the country level • Polygon UK is a frontrunner and has decreased fuel consumption with44 percent between 2014 and 2018, using the national Lightfoot system that rewards cleaner, safer and cheaper • 70 percent of operations environmentally certified per ISO 14001and 77 percent per ISO 9001 by year-end 2018

44. Responsible business • We have high ethical standards and always show respect towards individuals, organisations and society • Our people are expected to lead by example with our values Integrity, Excellence and Empathy as core principles • The Polygon Model and our Code of Conduct guide our efforts

45. Key figures – responsibility Employee satisfaction Employee statistics Age distribution 70% 77% Proportion of operations environmentally certified per ISO 14001 Proportion of operations environmentally certified per ISO 9001

46. Global leaderin people management • Polygon UK and Ireland was shortlisted in the Platinum Employer of the Year 250+ category in The Investors in People Awards 2018. • The Awards celebrate the best people management practices amongst Investors in People accredited businesses.

47. An industry leader in sustainability • In 2018, Polygon became first Dutch climate neutral property restoration company • Verified by the external agency the Climate Neutral Group • Milestone achieved through calculating carbon footprint, taking various measures to reduce CO2 emissions and investing in a durable climate project

48. Our strategy

49. A growth focused strategy  • Structure & Culture (build a better business and focus on people and culture) • Productivity & Service Delivery(improve operations) • Portfolio Development (increase share of wallet with our key account customers) • New Segments & Solutions (grow property management and commercial insurance) • Cross-Border Solutions (sell and deliver major and complex claims) • Buy & Build (grow by acquisitions)

50. Our strategic journey STEP 4 Buy & Build STEP 3 Segments & Solutions STEP 2 Quality & Consistency STEP 1 Structure & Culture