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Value Proposition of Salesforce & Force at Yale University

Value Proposition of Salesforce & Force.com at Yale University. Yale University Office of the CTO. Andrew Newman 11-September-2014. Salesforce – The Dream. Rapidly Developed, Inexpensive Customized Applications Low Cost Product Lifecycle

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Value Proposition of Salesforce & Force at Yale University

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  1. Value Proposition of Salesforce & Force.comat Yale University Yale University Office of the CTO Andrew Newman 11-September-2014

  2. Salesforce – The Dream Rapidly Developed, Inexpensive Customized Applications Low Cost Product Lifecycle Performance, Reliability, Availability – Someone Else’s Problem Zero Capital Footprint Upgrades, New Features, Keeping up with Modern Application Expectations – Someone Else’s Problem

  3. Early Explorations The Totally Custom Small Footprint Application. The Tailored Sales/Service (CRM-ish) Business Need. The Rise of the “Citizen Developer” Should Optimizing Subscription Costs Unduly Influence Application Design / Architecture? Are we OK With “Citizen Data Architects?”

  4. Recommendations – 1 Year Ago • Recommendations for “Org” Structure • Recommendations for Development Platforms • Use the technology that the anchor product uses • …Or Use the technology that the anchor product vendor recommends… so with Workday that would be??? • How much of our expertise / standards can we preserve? • Version Control? • Continuous Integration? • Migration / Backout methodologies?

  5. Present Day – Time for Analysis • Examining Three Models • Pure Configuration of ServiceDesk or CRM Application • Greenfield Force.com Application • Hybrid Model – Professional Engineer Partners with Citizen Developer • Need Case Studies for Hybrid Model • What approaches / division of labor works? • Who can document the efficiency gains and/or savings? • What does a hybrid developer contract look like? SoW items? Warranty?

  6. Present Day – Looking at Demand Score

  7. Looking at Demand – The Questions • Does the candidate solution “look” like: • A service desk? • A CRM? • A generic intake queue? • Does the candidate solution “look” like: • A small departmental application with little need for institutional data? • A small focused user base? • Does the candidate solution “look” like: • “Something” that is amenable to a hybrid development approach?

  8. What Can Central IT Provide the Community • Few Users in More Than 1 Org • Common Implementation of Roles & Entitlements • Each Satellite Supports Applications Common to a Constituent Group

  9. Hey! What About Workday Anyway? So… Is Force.comultimately the extension platform for Workday? How do we capture the benefits of Force.com without obliging the data to be co-located in the Salesforce ecosystem? What does a Force.com set of Workday extensions look like from a development lifecycle efficiency point of view?

  10. The Development Model Reconsidered … Let’s not celebrate quite yet! External App External App JDBC / ODBC / SQLnet etc… WSDL / REST Web Svcs UI / UX UI / UX Application Business Logic Application Business Logic ORM Mappings Relational Data Store Relational Data Store

  11. “Good / Better / Best” for Integration Libraries Good– Core Workday objects available via Web Services and “Wrapped” Better – Salesforce Customizable UI Components Extended to Use Wrapped Workday Object/Services Best – Core Workday objects Appear (as if by magic) As Though the Data is Local to Workday

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