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Shelter Diagnostic Survey

Shelter Diagnostic Survey. Shelter Name Results and Planning. Survey Goals. Get feedback from staff about their work environment Analyze the feedback to find trends Address the top areas for improvement . Background. An online survey was made available to all staff for a two week period.

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Shelter Diagnostic Survey

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  1. Shelter Diagnostic Survey Shelter Name Results and Planning

  2. Survey Goals • Get feedback from staff about their work environment • Analyze the feedback to find trends • Address the top areas for improvement

  3. Background • An online survey was made available to all staff for a two week period. • XX% of staff responded • Management staff consulted with the SDS team to identify key trends

  4. Overall Satisfaction

  5. Overall Satisfaction

  6. My Work

  7. Volunteers

  8. Euthanasia

  9. Teamwork

  10. Training

  11. Communication

  12. Management

  13. Reactions to the Survey

  14. Focus Areas • Communication • Teamwork • Training

  15. The Plan Communication • 3 morning meetings per week • Question box • E-mail newsletter • Employee participation in updating SOP’s • Employee assistance with design of training program

  16. The Plan Training • New employees will attend volunteer training • Increases classroom time before hands-on work • More management involvement in training rather than peer to peer • Some experienced staff members will be designated as trainers

  17. The Plan Teamwork • Increased cross training • More people will be able to move between departments to help where needed. • Staffing will be based on number of animals needing care each day.

  18. Questions/Comments

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